Leave a Review Brightwell
The Absolute Worst
Terrible app, terrible customer service, terrible support, ripoff fees, late salary payments. I’m seriously considering. Leaving a job I love because I’m paid through Brightwell.Harbourgrand
The worst login procedure….
Im trying to login to my own account and im doing for more than 10 times, and if you try to login after you woke up in bed, it won’t recognize you either, if the light is not right, you will never gonna get in to your account, this apps require you a studio shot picture just to allow you to login. Thank you very much…….Show lessryann,gian,sophia
The worst of all times - not able to use own money
After blocking my card for suspicious activity two days before an international flight, I didn’t receive a replacement card because there is no tracking number for it and they tell you to wait to get back onboard after 75 days vacation to get a new card. They simply don’t update you about the card. Meanwhile during Christmas and NYE I was not able to transfer funds or purchase not even when they provide temporary access. The transfer funds icon keeps inactive. Most of the time the support takes too long to answer and sometime don’t even respond to your complaint. It’s really disappointing.
I believe this company has no good structure to deal with such situation. It’s been more than one month so far trying so get access to my own money. I can’t even transfer to another private account. I recommend companies to switch services to their crew members because this is not the first time I have problems with Brightwell.Show lessBunnymanBR
Trash customers service
It takes more than a day for their customers service to respond to your question plus the transaction from the brightwell card to the local bank account takes a whole month if not a week, I would honestly rather use a different platform or app if I was given a choice but no I’m forced to use this garbage because of my companyShow lessDuxinMare
Terrible support
Perhaps the agents have no training, but there is terrible support, they don’t know their products and are useless.Bex747
Excellent customer service from Henri Mae P.
Many thanks for your help! Working hard to resolve my issue! It was very informative and helpful. Many many thanks for you.Ben142t
Video selfie feature is AWFUL
I will literally buy stock in your company if you get rid of the video selfie security feature. It’s terrible, it functions poorly, it has trouble detecting the facial features of people of color, it never works correctly the first time no matter how much light you have or how steady your hand is…it’s the literal WORST. Also the app times out trying to connect to its servers at least 45% of the time.Show lessAngieOangue
...
Terrible supportOo_Tavy
Best solution for payments, when U on board
Great app and best support!🤘Eddi0
Poor financial services
Brightwell is a weak financial institution with limited services and previously confirmed security breaches. When you communicate to their support team they may throw your case around to 5 different people, and this may be as simple as request account balance with their letterhead or clarify situation about money transfers. Also according to my experience they have challenging “remittance partners” that consistently limit and restrict variety of transactions performed by their clients. Overall, Brightwell can be considered as a money saving solution for the cruise ship corporations, nothing more. I would advice anybody to avoid them at all costs, if not possible to transfer money you receive with them to the real banks (yes, Brightwell is not a bank).Show lessbitethebull
