Frustration is thy Name
I bought E8’s and pairing them with my iPad, and any other device for that matter was a study in frustration and a test of patience. I must spend 5 hours on research, downloading, deleting and reloading apps and devices. In this day and age I would assume ease of use would be the norm. Not the case here. When I finally read feedback provided by the product developers to another similarly frustrated client, I got my earphones paired successfully, although it did take 3 tries or resetting and many connection errors. The sound quality and fit is good, but is it really worth the hassle? The answer for me is no. I would not recommend this product to any of my acquaintances just because of the frustration factor.
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Robe
After finally purchasing a beoplay I was very disappointed, given the name i thought i was going to be amazed, compared to the Bose micro sound link there is no comparison. Bose is 100% water proof beoplay is not sound quality, Bose by far blows it away. I visited a beoplay store in Palm Springs just to test the other devices and honestly again i was disappointed compared to other devices like Sonos and Bose especially the price tag they are charging there is no comparison, definitely not worth the hype. Sorry bang & Olufson i was cheering for you.
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Response from developer
Hello Robé, Thank you very much for your feedback. We are sorry to hear that your new Bang & Olufsen device was not able to live up to your expectations. In case you would like to return the unit and you have bought the unit at our bang-olufsen.com web store, please contact our support: https://www.bang-olufsen.com/en/support We are happy to help. Regards, Bang & Olufsen
Beoplay A6
The software and app has drastically affected my volume level on my A6
I have tried many times going through product support to no avail
I got so far into it I had a B&O rep send me a new speaker and I have the same issues so it is not the speaker
The volume level is almost nonexistent until you get up to a level of around 40
On any other piece of equipment you can hear your sound starting at 0 and turning up this starts at 25 as the 0 and it only happened after previous software updates or app updates
I have tried many times going through product support to no avail
I got so far into it I had a B&O rep send me a new speaker and I have the same issues so it is not the speaker
The volume level is almost nonexistent until you get up to a level of around 40
On any other piece of equipment you can hear your sound starting at 0 and turning up this starts at 25 as the 0 and it only happened after previous software updates or app updates
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Default noise canceling setting
UPDATE: B&O let me know there was a convenient way to turn noise canceling on and off. Simply swipe down on the headphone touchpad.
I wish I’d more thoroughly read the user manual and apologize for disparaging the product. They do sound wonderful!
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The H9s sound splendid. Just wishing I could turn off the noise canceling and have it stay off until needed. As it is, every time I use the headphones I have to launch the app and turn it off.
I wish I’d more thoroughly read the user manual and apologize for disparaging the product. They do sound wonderful!
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The H9s sound splendid. Just wishing I could turn off the noise canceling and have it stay off until needed. As it is, every time I use the headphones I have to launch the app and turn it off.
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Unable to update software on Beoplay P6
Update:
Still unable to perform software update through the app but was able to update through the updater on a PC. Thanks to the quick response of the Bang & Olufsen tech support team!
Repeatedly getting an error message when attempting to update software of my Beoplay P6. Tried it on both my iPhone 11 Pro and my Note 10 Plus.
Still unable to perform software update through the app but was able to update through the updater on a PC. Thanks to the quick response of the Bang & Olufsen tech support team!
Repeatedly getting an error message when attempting to update software of my Beoplay P6. Tried it on both my iPhone 11 Pro and my Note 10 Plus.
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Will not link through the app
I can link to my Beolit 17 through my phone but not through the App. This is since the app update. Shame, because the sound control is a great feature.
Actually. With each app change/upgrade the connectivity has got worse.
I love the Bang and Olufsen sound; its is full and clear at low and high volumes and somehow manages to stay within the room. I have the Beolit 17 placed on top of an old piano and the resonance is amazing. unfortunately, B and O does not match the quality of its sound with its user interface.
Bang and Olufsen are still a good brand and a benchmark for how recorded music can sound. Their products have always looked stunning and timeless. Unfortunately they do not seem to match these standards with their user app and I expected better.
Actually. With each app change/upgrade the connectivity has got worse.
I love the Bang and Olufsen sound; its is full and clear at low and high volumes and somehow manages to stay within the room. I have the Beolit 17 placed on top of an old piano and the resonance is amazing. unfortunately, B and O does not match the quality of its sound with its user interface.
Bang and Olufsen are still a good brand and a benchmark for how recorded music can sound. Their products have always looked stunning and timeless. Unfortunately they do not seem to match these standards with their user app and I expected better.
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Response from developer
Hi there, We're truly sorry to hear that you are experiencing problems with the app after the update. In order to investigate and provide the necessary assistance, please contact us at https://www.bang-olufsen.com/en/support/contact. Regards, Bang & Olufsen Support
Missed connections-a different type
Still surprises me how, in particular, the issue of connectivity (strictly within app), has never successfully been fixed/resolved!!! Thus far, I’ve followed thru and installed each & every update issued on App Store. Worth mentioning, every update B&O produced cited improvements on “Bugs and connectivity issues” yet, I still can say with certainty that the same issue STILL persists and has yet to prove to the companies Die hard enthusiasts & customers it can keep up with today’s technological standards that other, newer companies incorporate with impunity. Enuf of my finger wagging, head shaking admonition
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A 9 Great design but form over function
I’ve always wanted to have a great 21st C streaming system. The specs look great and would do everything I wanted.
Unfortunately, as I stand in front of it, I can’t get anything other than LINE-IN to play consistently.
I usually have given into either REBOOT or SYSTEM RESET on most days using the app.
Oh yeah, the app does want to do its own thing sometimes by selecting a different source, music or radio station.
It has caused some family and friends to give ever trying to get something to come out of the speakers.
It looks good until you try to use it.
Unfortunately, as I stand in front of it, I can’t get anything other than LINE-IN to play consistently.
I usually have given into either REBOOT or SYSTEM RESET on most days using the app.
Oh yeah, the app does want to do its own thing sometimes by selecting a different source, music or radio station.
It has caused some family and friends to give ever trying to get something to come out of the speakers.
It looks good until you try to use it.
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Response from developer
Hi there, we are very sorry to hear that you had this experience. Please be invited to contact our support team directly with further details, so we can help you find a solution: https://www.bang-olufsen.com/en/support. Regards, Bang & Olufsen Support
Just hopeless
This app rarely works despite several versions and renders nice but very pricey B&O products almost worthless. As a long term B&O aficionado I've had enough. Until a stable and reliable version arrives avoid at all costs
Response from developer
Hi there, We're sorry to hear that you're having issues with the app. We'd love to hear more about your experience and help improve it. Please tell us more through the app support link or https://bogo.custhelp.com/app/ask. We look forward to your message! Regards, Bang & Olufsen Support
Listen to your customers and CHANGE SOMETHING!
I think the overwhelmingly bad reviews this app has got should have prompted a complete change a long time ago!
I don’t think I’ve seen a connectivity app that has made so many people unhappy or even angry about a product before (when the product itself seems to deliver for most of them).
If you find yourself telling 90% of your clients that it’s them who need to do something different with your app (reinstall it, pair the product again , etc.) I reckon it’s time to start looking at your end of the deal.
I got one of your speakers from someone that likes your products to try it and I do think the sound quality is very good, but the connectivity and functionality are lacking tremendously.
For example, your site says the device will suddenly lower the volume if the battery level falls below 15% , but it seems to be doing it even at 30%. On the same topic, why wouldn’t it just go back to the previous volume and then repeat the lowering a few minutes later to alert you about it?
It wouldn’t be as frustrating if when you try to increase the volume again it just , you know , did it ! ... but even that is a chore !
It’s never a simple touch on your phone( e.g the same action either in the app or the phone will sometimes change the volume and sometimes not).
Bottom line, nice sound ... the WORST connectivity.
I don’t think I’ve seen a connectivity app that has made so many people unhappy or even angry about a product before (when the product itself seems to deliver for most of them).
If you find yourself telling 90% of your clients that it’s them who need to do something different with your app (reinstall it, pair the product again , etc.) I reckon it’s time to start looking at your end of the deal.
I got one of your speakers from someone that likes your products to try it and I do think the sound quality is very good, but the connectivity and functionality are lacking tremendously.
For example, your site says the device will suddenly lower the volume if the battery level falls below 15% , but it seems to be doing it even at 30%. On the same topic, why wouldn’t it just go back to the previous volume and then repeat the lowering a few minutes later to alert you about it?
It wouldn’t be as frustrating if when you try to increase the volume again it just , you know , did it ! ... but even that is a chore !
It’s never a simple touch on your phone( e.g the same action either in the app or the phone will sometimes change the volume and sometimes not).
Bottom line, nice sound ... the WORST connectivity.
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Response from developer
Hello there, thank you for your review and for bringing these issues to our attention. This is definitely not the experience that we want to offer. And we are very sorry about what happened here. As you mentioned that you are encountering these connectivity issues we would recommend that you contact our technical support so that they can look further at your case: https://www.bang-olufsen.com/en/support/contact Best Regards. Bang & Olufsen Support
