Bang & Olufsen User Reviews

Bang & Olufsen

Bang & Olufsen a/s

Entertainment

Music

Reviews Summary

Positive highlights

🎨

This app hasCreative EQ

🔊

This app hasGreat sound quality

🔋

This app hasExcellent battery life

🎨

This app hasCustomizable sound profiles

🤖

This app hasReliable firmware updates

🤖

This app hasSeamless Bluetooth connectivity

🤖

This app hasIntuitive and easy-to-use app

🤖

This app hasResponsive and helpful customer support

Negative highlights

🔇

This app hasUnreliable noise cancellation

🔇

This app hasMultipoint Bluetooth issues

🔇

This app hasLack of Bluetooth connection control

🔇

This app hasBuggy firmware updates

🔇

This app hasInconsistent app performance

🔇

This app hasMissing features (e.g. volume slider, previous track control)

🔇

This app hasCompatibility issues with certain devices

🔇

This app hasForced account creation to access app features

Top reviews

Most RecentHighest RatedLowest Rated

App for Beolit 15

Do Bang & Olufsen have an app for Beolit 15?

Thanks for clarifying. I found the product in the app. Great service!!

ranraj1961

5 years ago

Response from developer

Hi there, Beolit 15 is compatible with the Bang & Olufsen app. If you have any trouble with connecting it, please reach out to us through https://bogo.custhelp.com/app/ask. We'd be happy to look into it further. Regards, Bang & Olufsen Support

Useless

Can’t even connect my Beoplay H7s to the app. Always indicates that I have to retry later and I've been trying to connect to the app for the past week.

JustAproductUser

5 years ago

Response from developer

Hi, we are sincerely sorry to hear that you encountered this connectivity issue with your H7 and the app. We would like to suggest a few steps to try and help you: - reset the H7 to factory settings by holding the button in the top position until the indicator flashes red - if it was added, delete the H9 from the app (settings-products-H9) - delete the H7 from your Bluetooth menu - uninstall the app - reboot your phone - reinstall the app - reconnect the H7 in Bluetooth - try adding it back in the app If the issue persists, please contact us directly so that we may investigate further with you and offer you a proper solution: https://www.bang-olufsen.com/en/support/contact Regards, Bang & Olufsen support

Works for me.

Yeah so the app may appear to have the occasional bug (the EQ however is excellent) but this is a very small price to pay for product that looks and feels so good. I have two B&O Bluetooth speakers. They’re so much better than anything else out there. I 💕B&O.

jamie from sumner nz

5 years ago

C’mon! EITHER IF THIS APP OR FIX YOUR PRODUCTS

to be honest, I have been using B&O speakers for many years I have had 3 speakers. Their performance were great and the design of them were amazing. I believe this is my people loved this brand. However, most of people hate B&O and started to leave it is because and only because the crappy connectivity between the products and the B&O app. I have experienced every single problem that other reviewers had and I tolerated. But seriously, B&O team, you gotta fix this issue. You seems like updating the app’s interface but never improve the connectivity issue. People are suffering from that. No wonder people prefer other brands and products. It’s too hard to set it up. The reason why I have time to write this review is BECAUSE IT’S STILL CONNECTING!

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jczz1010

5 years ago

Response from developer

Hi there, we are sorry to hear that you are experiencing issues. Please make sure that your iOS device and B&O products are updated with the latest software version as this improves communication between the devices and the app. We would like to invite you to contact our support team directly with further details, so we can assist you to the best of our abilities: https://www.bang-olufsen.com/en/support/beoplay-contact. Regards, Bang & Olufsen Support

new 2.11 version update still has bluetooth connectivity issues

I recently contacted you via the app store reviews and said that the previous software did not allow for my multiple beoplay p2’s to be connected wirelessly without my clicking the button on the speaker (in that I could open the app and it would connect with the 2.9 version of the app). Now with the new update of 2.11, the p2’s do connect but when I attempt to play music, it doesn’t play off the speaker (it just comes out of my phone). In settings on my phone it says it is connected, but the music is not playing. If you could investigate this as well, that would be great. Thank you very much.

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codel and gary

5 years ago

S3 Collapses App

I did the recent update and afterwards, anytime I click on my S3 the app shuts down. Very disappointed. B&O products are top notch, but so much that is important now in a connected world is just so wrong here, and I have no idea why that is. I have 3 B&O products in my home representing a significant expense, and as much as I love the qualities of each, things like the inability to make them work properly as even the basest of today’s electronics seems beyond one of the great stereo makers of the world’s abilities. You need better IT people. It’s an investment, but you need to address these things in order to remain relevant in today’s market. I’m disappointed having to write a review like this, but your currency in technology is deeply lacking, and prevents me from expanding within your product line further than I already have as I have little faith in obtaining something whose use I can enjoy without multiple expletives trying to engage with it.

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brianbarefield

5 years ago

Response from developer

Hi, we are sincerely sorry to hear about this issue with your S3. Please try the following: - in the app, go in the settings (cogwheel in top right corner) - select the S3 in "products" and delete it - uninstall the app, reboot your phone, and reinstall the app - reset the S3 to factory settings by pressing the B&O and "-" buttons simultaneously for 6 seconds. - connect back to your S3 and then add it back in the app If your issue persists, please contact our team to investigate further and offer you a proper solution: https://www.bang-olufsen.com/en/support/contact Regards, Bang & Olufsen support

I like it

I like the app. It it’s current version which has come a long way from the original it’s easy to use. I haven’t used any others so I don’t know about those.

But for me it’s perfect. I just use tunein and deezer. I don’t have a local collection of CDs etc

I have many b&o products. All of them are NL multiroom products.

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mickhoog

5 years ago

Wet disappointed!

I was given the H9i’s as a gift. I was always on the Bose headphones. I admit the sound quality is good. However I can’t even get through an entire track without having to push play 5 or more times due to cutting out constantly. Don’t know if it’s the proximity sensors or not. I did turn off the proximity sensors and still get the really poor listening experience. I can’t even go for a walk and listen as the they constantly cut out. Hard to believe what is considered to be a high quality product performs so poorly. Very frustrating. Especially when I commute regularly on the train :(

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Rowhutch

5 years ago

Response from developer

Hi, we are sincerely sorry to hear that you encountered this issue with your H9i. Please contact us directly so that we may investigate further with you and offer you a proper solution: https://www.bang-olufsen.com/en/support/contact Regards, Bang & Olufsen support

Why are they so bad at this?

This app is better than it was 2 years ago. But that’s faint praise. It’s still completely unreliable. One day it works great. The next day it’s just crap unable to find your products, link them or play them. I truly give up. This is a corporate values problem: clearly they are unwilling to pay and hire software engineers at market rates cos this is at its core an engineering competence and quality control issue. Both of these are directly related to how much money you are willing to invest in talent and processes to solve the problem once and for all. Why they are unwilling to do that speaks to the long term viability of the company.

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Scotia626

5 years ago

Response from developer

Hi there, We're sorry to hear that you've been having issues with our app. We'd love to see how we can improve your experience. If there is anything we can help with, please reach out to us through the app support link or https://bogo.custhelp.com/app/ask. Regards, Bang & Olufsen Support

Randomness when pairing

I was hoping the app update might address this. All communication I’ve had with B&O support is circular. Wirhout exception, I need to delete E8 from bluetooth list on device, put vuds back in case to reset, repeat pairing procedure which may or may not work. There is no guarantee you’re going to get a connection. I wait hoping for the magical blue flashing light but 9 times out of 10 get a solid white light of which there is no mention in any B&O documentation and tech support have never told me what the white light means.

Also the left bud randomly loses signal - and NO, it’s nothing to do with which side of the body I carry the phone or RF hits from other equipment.

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krasdali