Simple, easy to use, works well
I'm surprised to see all the negative reviews. A lot of those problems seem fixable though, so hopefully someone helps resolve them.
In my experience, the app has been great. It feels very slick and modern, easy to navigate, and information is intuitively displayed.
It's strange that some things are available on desktop but not mobile, and vice versa, but overall the app is great.
In my experience, the app has been great. It feels very slick and modern, easy to navigate, and information is intuitively displayed.
It's strange that some things are available on desktop but not mobile, and vice versa, but overall the app is great.
Show less
The worst banking app I’ve ever used!!
I’ve been trying to use the Zelle function for three days now and it never wants to work!! This is the worst bank I’ve ever had and I’ve had Wells Fargo… I feel they care more about their appearance then the actual banking system that they think is so wonderful. You walk into their branch and it smells like Abercrombie, instead worrying about the materialistic stuff, focus on the stuff that’s actually important! I’m leaving this bank because it’s only been a major headache since I’ve started.
Show less
Last update 6/13
The app does not function since the last update and there’s no clear way to report a problem with the app. The chatbot on the website is absolutely unhelpful and there’s no feedback email for support, that I could find. Been a long time customer even through the rebranding from PSCU with good experience in general.
Show less
Modern, simple, easy to use
This app is a great improvement over the previous one. It's easy to use, looks nice, is quick, etc. There are still some features that are kind of incomplete or buggy, but they are actively improving these with frequent updates.
App keeps crashing/logging me out
Everything has been really great with the app for a long time until recently. I opened it up and I was logged out. Couldn’t log back in with my face had to reset my password and get back into the app. Now, even after logging in with Face ID, Apple randomly log me out and send me back to the main login screen. it happened after I logged in to see transfers and as soon as I’m on the trans page, I just randomly logged out and I have to start all over again. it’s really annoying. Refresh the screen and see your updated balance. When I transfer money from my wife’s account to mine, in order to see the updated amounts. I have to exit out of the app completely reopen re-log in and then I can see it. It’s super annoying.
Show less
Most frustrating experience
I got roped into dealing with this credit union because the dealer where I purchased my vehicle uses them exclusively. Everything is difficult with this financial institution because they seem to be stuck with 1993 technology. Linking my other accounts to make payments doesn’t work, their automated voice system is a joke, to name a couple. I had to set up a checking account and direct deposit with this “not a bank” just to make payments on my auto loan. To make additional payments I have to call in and they don’t give you a confirmation number to document the payment because they don’t have that functionality with their technology. What?! They are the most ghetto, behind the times, bare bones financial institution I have ever seen. I have dealt with many credit unions and never seen one so awful.
Show less
Hate it!
I liked the old version that gave me the option the transfer money internally/externally between accounts through the app, you could electronically deposit checks, and Zelle was an option. However, with this new version all of those options are gone and all that is displayed are my accounts but no advanced features. I’ve tried logging in through the bank site and same result I’m seriously contemplating closing my account due to inconvenience.
Show less
Return your Find Canvas Locations to the old model
I absolutely despise your new Find an ATM/branch system and think you should return the old search function. It was signicantly better because the ATMS listed actually are partnered with Canvas. Also the search function is awful and I can’t just look at a map of my nearest locations anymore. Then using cities gives you hyper specific locations and incorrect locations, several of your new locations charge $2.50 or more due to being out of network. I have to recall from memory the atms I frequented using the older system so I know I’m not spending more of my hard earned money on erroneous fees. Fix it and put it back
Show less
Finally, All accounts are visible
I love that I can see all of my accounts, but I do wish they could be grouped together by account number and/or that the color options to distinguish them were more varied to make it clear what is what.
Very Helpful
Been with canvas for years and this app has helped me so much with my finances and keeping track of everything I spend… really hope more people will see how great Canvas is.
