App Needs Fixes
I used to be able to order ahead all the time however since recent changes it kicked me out and will not log me in again, even though the information is correct and will let me log in on the website. Please fix because I miss ordering ahead.
What happened to my saved payments?
App does what it needs to, allows your to order ahead, however the latest update deleted all my payment methods. Also it doesn't accept Apple Pay and there is no place to go manage my payment methods unless I'm ordering. What an ugly change this was to the app.
This app
Who coded your app honestly. Whoever did the backend is a joke. What’s the point in storing a CC# only to have it cleared. If you’re doing on app caching…just why? If you’re storing it even worse cause it’s constantly being erased
Bad customer service at W 72nd Manhattan location
Last week W 72nd St Manhattan location made my Almond butter bliss with spoiled milk and i went back to complain. Because i had a very busy schedule and i wasn't able to wait for another one, i asked for refund and she said they will just give me another for free next time i was there. Few days later i visited again to get my almond butter bliss with my credit and cashier said they cant do anything and wanted me to pay again. I work right next door and they just lost me as a customer.
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Horrible experience in store
I love JG and the quality of ingredients but customer service is not this companies strength. Anytime I order on the app it’s ridiculously hard to get the employees attention or to even know when my order is ready. There are too many option in nyc to deal with that
Need to update app to work with iOS update
App doesn’t work with iOS 16.4
Horrible
This app is horrible if you are used to ordering delivery.
The only reason I gave two stars is that the Uber driver was polite. There is no way for you to contact any of the stores, and customer service support doesn’t exist.
They charge a high delivery fee and ALWAYS send the wrong order. The last time I tried it, I ordered two green juices (kale, parsley, spinach, like, and pineapple), but they sent one brown and another black juice-clearly not my usual green juice. I had no way to contact the store that delivered the wrong items and no way to request a refund.
The only reason I gave two stars is that the Uber driver was polite. There is no way for you to contact any of the stores, and customer service support doesn’t exist.
They charge a high delivery fee and ALWAYS send the wrong order. The last time I tried it, I ordered two green juices (kale, parsley, spinach, like, and pineapple), but they sent one brown and another black juice-clearly not my usual green juice. I had no way to contact the store that delivered the wrong items and no way to request a refund.
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Best Natural Juice chain in the World!!
I can truly state that the hot teas (e.g., IMMUNITY ASAP & Cold Warrior), the Fruit smoothies, and the green juices help me breathe easily. I’m asthmatic; and the offerings at Juice Generation truly help to clear my airways. Whenever I get really congested or have a cold, or feel like I’m going to get sick, I’ve noticed over the past 5 years, that Juice Generation puts me on the path to health—Immediately! Thank you for making the best-tasting drinks that support health!
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Good but…
Need the ability to add gratuity
Uzzal Dad on E 84 - Worst service
I have never been more upset in my life than how I was treated by Uzzal Dad, an employee at Juice Generation this morning. I did not receive my shake and was treated horribly as a customer. This is not how customer service should be. As a loyal customer, I will never ever go back.
