Huge waste of time and space
About all the app does is allow you to see how much you’ve paid out of pocket and the information on your FEPBlue ID card. I think BCBS has spent too much time “working” with the Federal Government. Promised a lot, spent a lot, delivered very little but promises to make it better in the future. Example, if you try to search for a provider all it does is send the data over to Safari which then puts you onto a 3rd party website. Worse yet, you can’t scroll or move the screen once it retrieves results. If you do the same search yourself directly in Safari, the website works fine. Also, no way to retrieve claim history without going to the FEPBlue website - again, you have to leave the app and go through Safari directly.
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Terrible Implementation
Downloaded the app and attempted to log in. Got an alert that I can’t log in to the app because my account needs a ‘security upgrade’; whatever that is. Gives me the option to log in to the website using the browser. Open the website and am not prompted for any kind of ‘upgrade’. I changed my password to one that was more secure figuring that was the ‘security upgrade’ that was needed. No dice. App still will not let me log in. Terrible first impression of an app. Doubtful that I’ll ever use it now. Wasn’t too compelled to use the website that much due to poor overall design. It’s obvious you’re no better at designing apps. I suggest others pass on this app at least until they figure out how to let you log in.
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Great start
This is a great beginning. I now can have my insurance card with me at all times on my phone as well as having the ability to share it with providers.
Another great feature is being able to find an urgent care wherever I am using my location. This also applies to providers. And if I do not think it is to serious, I have the nurses line quickly accessible.
I will keep making recommendations to add other great features as others have commented, but I am glad they got this out there sooner rather than continue making us wait. That is what updates are for.
Another great feature is being able to find an urgent care wherever I am using my location. This also applies to providers. And if I do not think it is to serious, I have the nurses line quickly accessible.
I will keep making recommendations to add other great features as others have commented, but I am glad they got this out there sooner rather than continue making us wait. That is what updates are for.
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Response from developer
Thank you for downloading the fepblue app and being a Blue Cross and Blue Shield Service Benefit Plan member. We appreciate your comments and are pleased to tell you that we are working to include claims, EOBs and more in the app soon. Please stay tuned for updates.
No real functionality yet.
I was hoping all of my medical information would be easily accessible including my personal health record and EOBs. I was wrong. You can get an electronic insurance card which you can add to apple passes but other than that not very useful. You would think they would at least throw in the link for the overseas telehealth consults they are running a pilot program on. That may have been interesting enough, but they only give you the nurses line.
I would have waited to come out with the app after having more functionality. I hope they are working on that expeditiously or copying it from other Blue's that already have this.
I would have waited to come out with the app after having more functionality. I hope they are working on that expeditiously or copying it from other Blue's that already have this.
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