Leave a Review Liv Bank
Request timed out
Needs better technical support. When the only interaction between your customer base and banking services is a meagre app, it is imperative that you have 100% up times and good technical support. There is no number or way to contact Liv. outside the app, the live chat is with a bot & now since I’m locked out of the app, there’s no way I can access my money. Pathetic!
The app says request timed out when I attempt to login & is happening to all my friends as well. Please get your support team to look into this:Show lessJunaydd
Developer Response
Hi Junaydd, we're sorry to hear that you're experiencing this. The error you encountered was due to the upgrade activity that we recently had. Apologies for the inconvenience caused. In case of any urgent matters regarding login issues you can drop us an email on connect@liv.me from your registered email address or reach us on our Facebook/Instagram/Twitter DM and we'll be happy to help you out.The bank transfer time should be accelerated
Increase the time of local bank transfer rest everything all goodDavid Jaim
problem losing the password
I have a problem losing the password, and when you ask for the password, you see the secret question page for me, and the page is blank. I contacted you via e-mail, currently for five days, there is no solution. You do not have a phone number to communicate with you. How is the solution? Thank you.new in liv.
Sheikh S Younus
Very nice, fast & convenient BankingSheikh Younus S
Developer Response
Thanks for the review and rating! We're glad you're enjoying the Liv. experience :)Terrible customer service
The app stopped letting me sign I and I keep getting a system error. I tried to redownload the app but I’m still running into issues. The only way to contact customer service is by emailing and waiting for their respond for 24 hours or by signing into the app and trying to do a live chat. Obviously without being able to sign in, I had to email them. If you want to reply, you’ll have to wait another 24 hours. This is a really poor customer service.Show lessSaloomii
Developer Response
We're sorry you've faced issues while logging in. As this is a public forum, we are unable to identify you to help you with your request. We'd like to kindly ask you to reach out to our team on connect@liv.me and they will support you with this.Overall a good app
My experience with this type of bank account from this bank is MUCH better than my experience with another bank that made my life miserable for 2 months.
A friendly suggestion to have a summary of the calculation or a total amount every time you pay or make a transaction under it so you know how much you had and how much it became after the purchase.Show lessBOB 736
Developer Response
Thanks for the review and rating! We're glad you're enjoying the Liv. experience :)Amazing.
The Liv. account is a great simple way to get started for a bank account in UAE especially if you’re a low salary earner. Just maintain a balance of 2500 Dirhams before your monthly cycle and enjoy the benefits. I use my Liv. card for everyday purchases and it surely makes life easier.
Over all ⭐️ ⭐️ ⭐️.
Thanks Emirates NBD (Liv. Team)Show lessBend It Like špÿ
Developer Response
Thanks for the review and rating! We're glad you're enjoying the Liv. experience :)Worst app ever
I signed up for this and after 5 days i got email with my iban. But now i just cannot log in into the app. I have been trying continuously but no use. It shows wrong user id or password even after putting in the correct info. When i press forgot password to reset it goes to the otp page but the otp never comes. Got frustrated and deleted the app.Show lessmehta_69
Unbelievable customer service
At first it seems super easy. However, after some time you start noticing outrageous issues. I have made a purchase with an online store, money went out from my card however store never recieved the funds. Turns out Liv is withdrawn the funds from my account and never send them to store. There's no customer service support, you can't call anyone, email responses are generic (check you balance, report card lost).
One of my mates woke with AED -1800 yet he has made no purchases; yet you can't reach them. One of the suggestions was "they respond best on social media" I mean it's insane how "a bank" has no customer service and will reply on Instagram.
Anyway switched bank to Emirates NBD and happy now. Honestly, don't even bother with this one - awful would be an understatementShow lessOlgaolga112
Developer Response
We're sorry for any inconvenience caused! Our team is constantly working to further enhance our app and to help serve you better. We have Olivia, our chatbot, who is available to answer your inquiries 24/7. You can also always ask her to refer you to one of our customer service agents to help you further.Best online Banking
I am very thankful to Emirates NBD . You can do littrely every online work by using Liv. Its really helping me alot . Thank you LIV For your Best Service. I dont ever need to visit their branches or offices for any problem i got it was sorted out by sitting in my bedSstwant
Developer Response
Thanks for the review and rating! We're glad you're enjoying the Liv. experience :)
