Leave a Review Liv Bank
Love the app
The app has great features I like the credit card full of rewards, I can change it when I wantRhe1245
Worst customer service
The most annoying and worse annoying customer service that will annoy you everyday calling and promising next day card delivery for 2 weeks only to have it delivered after a month.
And if you face any problem, you will have to deal with the same customer service.Mahmood Alshehabi
Terrible service
Worst banking experience ever, I received my card and there was no way to activate it. They said go to settings and there will be a place to activate. There was no service for that or anything. Then I messaged them through the app and they took 3 hours plus to respond to each message. Waited about 2 days and still no activation. Highly recommend not to bank with this. Can’t even describe how bad it isShow lesshsjsbsusnsuss
Transfer and slow services
I’m done with this bank, my all transfers are stuck no one is replying on live chat....all they have to say is be patient...there live chat option is totally out of service....whatever I’m sending them is automatically deleted...I have reinstalled this app twice but no bettermentNomi.19
Developer Response
We're sorry you've faced issues in the app. As this is a public forum, we are unable to identify you to help you with your request. We'd like to kindly ask you to reach out to our team on connect@liv.me and they will support you with this.Very bad customer service
Everything works fine until you had an issue and you need some support.. I requested an installment plan for my transaction through the merchant and the App but I’ve got the statement showing i have to pay in full. So I followed up with the “Chat” team which is the only way to contact the bank unfortunately!! It’s been 5 DAYS! with no reply for my messages on the chat and when i seek their support from Instgram they didn’t help at all and said i can just follow up with chat team even i told them that I’ve been waiting for a very long time.. I’ve been using liv for almost 2 and half years but now I’m planning to cancel it for good and never recommended to anyone.Show lessIssamoe
Developer Response
Thank you for your feedback and we're sorry for the inconvenience you've faced. Since this is a public platform, we're unable to identify you to help you with your request. Rest assured that our team is constantly working to support you and offer you the best service and they will get back to you at the soonest.Disaster!!!!! The worse service EVER!!!
To install and to get the card it was easier then ever, but try to close your account 😅 Mission impossible!!! They don’t have customer support by phone! If you call to Emirates NBD they will say it is only online service and no direct number to contact. So they have only the chat in the app! I have message 100times I want to cancel my card to speak with someone and waiting time is like 9 house till somebody will reply to you! And you will be lucky if you will be on your phone that time, cuz if not you have to start everything from scratch! So after 100 time trying someone opened the request to cancel my card but it’s already 1 month and no response back🤣🤣🤣🤣🤣 and of course I am charged each month for subscription and no ways to close it! Honestly I would rate it as no.1 legal FRAUD SERVICE EVER😅Show lessAirinak
Developer Response
We're sorry for the inconvenience you've faced. As this is a public forum, we are unable to identify you to help you with your request. We'd like to kindly ask you to reach out to our team on connect@liv.me and they will support you with this.Awesome interface
I love the interface its very easy to use and has some excellent featuresfkhater
Terrible customer service
If the only way to access customer service is via chat. A several hour response time is unacceptable.moooddzzz
Developer Response
Thank you for your valuable feedback and we're sorry for any inconvenience caused! Our team is constantly working to further enhance our app and to help serve you better. We have Olivia, our chatbot, who is available to answer your inquiries 24/7. You can also always ask her to refer you to one of our customer service agents to help you further.Okay app, horrible customer service
Chat bot in the app is useless, when you finally manage to chat to a human after a couple of days and report a bug no effect just promises.
Tried to contact them via Instagram also late responses and then no response at all.
Liv has no direct number or email to contact them.
Overall app design is okay and easy to figure out, but if you end up with a problem, good luck with that as customer service is no help.Show lessRfx11
Developer Response
We're sorry for any inconvenience you've faced. Since we're a digital-only bank, we like to connect with our customers digitally as well, hence chatting or emailing us is the best way to reach out to our team. Our team is constantly working to further enhance our app and to help serve you better. We have Olivia, our chatbot, who is available to answer your inquiries 24/7. You can also always ask her to refer you to one of our customer service agents to help you further.Concept is great but customer service is terrible
Ever since I open an account with Liv in 2018 everything is great from discounts, promos, games and goal account. But not until recently I encounter a fraud on my account and it takes them ages to answer me thru chat. The issue that could have been resolve in just 1 day extends to a 4 day back and forth chat since not all the time there’s an available agent who can assist me. I really want to keep my Liv account but with this problem due to awful customer service, it is better to look for other option. I hope you could improve you customer service after your system upgrade.Show lessKatsurina06
Developer Response
We're sorry for the inconvenience you've faced. As this is a public forum, we are unable to identify you to help you with your request. We'd like to kindly ask you to reach out to our team through the in-app chat service and they will support you accordingly. Rest assured, our team is constantly working to further enhance our app and to help serve you better.
