Photo
I tried for over an hour to get pictures to print in the store. None of the options on the kios would work. Vernon you extraordinary employee tried to help me and others several times but nothing would work. I finally down loaded the cvs app and selected photo. Over and over again it said try again. It didn’t work until I left the cvs and drove across the street to McDonalds. There is a serious problem with your email which seems to be causing all the problems. I think my photos are finally load to your store. Atleast I hope so.
I was very frustrated but Vernon was so patient and professional. He went above and beyond to help me. He helped me try every option and finally I was able to hit one that worked. Well it worked after I left CVS an went where there was a strong enough Wi-Fi. Pammy Jean
I was very frustrated but Vernon was so patient and professional. He went above and beyond to help me. He helped me try every option and finally I was able to hit one that worked. Well it worked after I left CVS an went where there was a strong enough Wi-Fi. Pammy Jean
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Customer service is basically nonexistent
I ordered one other time using this app with no problem and the pictures turned out exactly as I needed them to be. I needed to reorder the same set of pictures and the pictures were printed using landscape instead of portrait. Everything is cut off and the pictures are useless. I also sent almost 150 pictures to be printed so this was an expensive order. I reached out to customer service via email…that is the only way to do it. I did receive a response that someone was working on it but then nothing. I would either like the pictures printed correctly or my money refunded so I can use a different photo service.
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Hard to work with
I had a tough time getting anything sorted, cropped, and uploaded properly on this app. Every time I tried to add a new photo to my order or if I closed the app, everything I had uploaded before got reset. Edits I made to photos such as sizing and cropping I had to repeat countless times to finally get the right ones I wanted. I was getting so fed up with the system not saving any progress that I almost gave up entirely. Unfortunately, I needed a bunch of prints for a time sensitive project, so I ended up spending around 2 hours trying to get ~50 pictures sorted for printing. Super hard to use, would not recommend. You’re better off using the CVS photos website on a laptop or computer.
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