Leave a Review UCSF Eureka Research
Way to many bugs and app freezes
Opted out of the study and deleted the app because this app is way too buggy, and freezes all the time. Extremely frustrating to try to use it. Even after you delete the app they keep spamming you with text messages and no way to turn them off. Stop!!VeganPolarBear
Hangs on “study is no longer available” dialogue box
I’ve used Eureka to participate in several studies. I had signed up for the healtheheart study, and after completing a lengthy intake survey, when I reopened the app, another study, TREAT, popped up a dialogue box saying it’s no longer available. after acknowledging this dialogue box, it takes me to a grayed-out screen for the TREAT study, and no matter what I do, that screen stays and won’t allow me to go anywhere. The app is now unusable.Show lessWestern Electric 302
😕 respond to reviews
You are hobbling your studies by not responding to each and every review, positive or negative, here in the AppStore. Responding what good developers do.
Reasonable people are properly skeptical and hesitant in joining your (worthwhile?) studies when you don’t respond to the very pointed specific criticisms about tracking, etc. which constitute a large percentage of reviews. Make it easy for people to choose to help.
Also your website is vague corporate-speak happy talk. Communicate straightforwardly without fluffy marketing verbiage. The short Vimeo video is good.
I’m drawn to help as I fully believe in science, but I’m turned off by UCSF’s presentation as well as a lack of response to reviews.
Giving five stars now, will sign on and see what actually happens with battery drain — and whether my user experience is not a pain and a time-waster.
I hope this criticism reaches someone who can understand and execute. And respond.Show lessYowzoe
Delete app after survey
After reading that the app tracks you, despite saying it won’r. I delete it each time after answering Covid survey questions. Hope that stops tracking. I notice that now the questions take on a more political survey tone such as whether you have financial concerns. Etc. That’s not Covid health issues.Show lessDixiemamasita
Terrible
Terrible appLennox Rayven
Great resource app
I was so excited this app company started tracking SARS - COV- 2. I have learned so much from this app and another CLINICAL trial app. I have been able to advise my family correctly. I did a clinical trial for allergies to Covid vaccine and got my 3 Covid 19 shots. 1 placebo, 2 Pfizer Bio N Tech. This is a great app! I am enrolled in a few of the clinical trials. Clinical trials save lives so I’m more then happy to be enrolled.Show lessBriSummer
Good program
I have been happy to participate in this program and hope it helps many peopleflowerlady extrodinarr
Broken workflow for password reset on ios
After requesting a password reset, I receive an email which contains a link.
Clicking the link takes me to a webpage which immediately redirects me to the ios app store page for the Eureka app.
Clicking “open” on that store page takes me back to the app which is still sitting there offering to send a password reset email.
There is no way out of that perpetual loop.Show lessTristanbe
Works well
I have been participating in the Covid-19 study for many months now and haven’t experienced any problems with the app. It sends daily reminders and texts sometimes. I’m happy to be part of a study like this.Cava61
Serious battery hog
I was using the app for a couple of months to answer COVID surveys, then at some point it started becoming a serious battery drain. I’d go to bed with 20% left on my phone, and the battery would run out while I was sleeping. I finally checked in settings to see what app was using so much battery, and Eureka was *by far* the biggest battery draining app on my phone. No idea why such a simple app would be such a power hog (from reading other reviews, probably because it’s checking my location way too frequently), but I had to delete it to keep my phone usable. Disappointing, as I wanted to support this research.Show lessDr. Fancypants, esq.
