Leave a Review FPL
Customer service
Terrible customer service. Waited on phone for 2 1/2 hrs. Finally gave up. Not very helpful when I did speak to someone!bluedragon22w
Gary V in Spanish wells
Great app. Always up to date and accurateVandega
Customer Service
I have been so impressed with FPL’s ability to be on top of storm damage and keep us informed. Love that the power company is very innovative keeping on top of technology and constantly improving our power grid! We have personally been donating money from the time we moved to Florida to the solar power program. And now I would consider buying an electric vehicle only because FPL is building charging stations powered by solar energy!Show lessgramsa
It’sss Sooooooo Sloooooooowwwww…ZZZZ
The app gets three stars for its lack of timeliness. I’d write a review, but I fell asleeeeeeerep waiting for this app to accept my payment…. Unlike others in Northwest Florida, I don’t see that Florida Flash and Flicker (a subsidiary of NextEra Energy) is any more expensive than Gulf Power (another subsidiary of NextEra Energy). However, It is weird that I received a text that said my bill was ready, so I logged into the app, which said I didn’t owe anything. I called a couple of numbers and was actually able to speak with a Florida Flash and Flicker humanoid. She said to check back in a couple of hours and may be there—the app would receive the bill ny then. Of course, I forgot, which is why the text msg reminder should NOT come before you can pay it (in the app). But here it is, five days later, I remembered, and the app had an mount due And I paid. Sooooo….. going back to sleeeeeep noooooowwwww…ZZZZZZZzzzzzzzShow lessBottom Line Up Front
Brightness all over
I’ve been using online service for decades. Their software is super friendly user from all the imperative things which need to be done from beginning to end….all is done with a click of a button. No need to commute to their official office & stand in long lines. FLP is absolutely brightness as well as the staff!!!
Great job well do!!!Show lessVMighty
User Friendly
Simple yet functional app. I like that you can login with “face recognition” for quick access. As soon as I’m logged in, I am able to view my current bill details; I don’t have to go clicking around the app trying to see what I currently owe. I can easily select “view bill” or “pay bill.” I am literally in the app less 60 seconds and my bill is paid!Show lessAndreaJMaz
Highway Robbery
It’s sad to see the FPL is taken advantage of THEIR customers. They try to explain away the increases in price to have it doubled and sometimes tripled has nothing to do with weather. It’s even more sad that the county has allowed this to take place that the organization that is supposed to be monitoring organizations to prevent fraud seems to be turning the other way. It’s very sad that this company has made excuses with Covid weather and anything else they could grasp on to to excuse their steep prices that are causing people to not use heat and air at all which will eventually cause health problems as well as deterioration of the home etc. I feel very sorry for them that they can’t see how they are hurting the community or maybe they do and just don’t care it’s business as usual. 😢Show lessjerniganeg
FPL review
This company passing on the expense of building out its own infrastructure through added expense to consumers. The 4 scheduled rate hikes will result in major push back from consumers yet FPL knowing and working towards full monopolization of the Florida energy sector. There are so many data points signaling that FPL will not operate in the best interest of their customers and consumers are left with no other option for providers. The additional charges on everyone’s bill are seldom analyzed by consumers and FPL will and has inflated those to give incrementally to pad their coffers. Monopolies NEVER work to establish competitive and innovative markets, they destroy them. Floridians will rise up and the lobbyist for FPL will continue to push their fraudulent agenda with current administration will soon be getting an ear full and major push back. FPL also trying to take advantage of individuals who have invested in solar grid tie systems when in fact FPL tremendously benefits from the additional energy production their customers have paid for out of their pockets. The list of problems associated with the direction of FPL agendas is concerning and costly to consumers.Show lessDcmJam
Worst electric company ever
I’d give it a zero star if I could. My electric bill doubled. Typically it goes down in the cooler months. Ever since FPL took over Gulf Power my bill has been $547 and $665. Never have I ever had a bill that high even in the summer months. They will allow you an extension on your payment. They gave me 5 extra days. Which doesn’t help at all because I still won’t have money by then. An extension isn’t helpful in the first place, it’s the price that is hurting everyone. I really don’t know how I will survive being a single mom. I am not sure how I can pay all my bills.Show lessBestOfTheWest81
Easy. All information you need presented at once.
Good.Elora.
