Leave a Review Hostaway Channel Manager
Excellent STR / MTR property mgmt. software. Highly recommend.
I have 5 properties and am about to add 5 more, and I needed a better software solution for my listing management, communications, calendar, and vendor mgmt. I’m listed on 5 different channels, plus Zillow and Furnished Finder. I trialed several different tech options and, in my opinion, Hostaway was the best option. They came in like $10 higher per month than my 2nd closest option, but their customer support was SIGNIFICANTLY better than the 2nd option. If you have any problems whatsoever, which you will because that’s the nature of this business, they pick up the phone 24/7 and ALL of their customer service reps speak excellent English, are all knowledgeable of the software and its capabilities, and have known how to answer all of my questions ASAP. Also, because of how easy their tech and OTA integrations are, I’m now on 4 additional channels that I wasn’t on previously and have already seen an increase in occupancy because of this.
Given that I value my time and freedom more than $10-20 per month per listing, Hostaway has been a complete no-brainer for me. Wish I had found it earlier, and wish I had started integrating all my listings and technology into Hostaway when I only had one property. Worth every penny. Highly recommend to you, whether you have 30 properties or 1.Show lessDuhcstuvr
I love Hostaway!
Great web app, so many features and improvements!AdamNichson
New update is terrible
Im giving a one star rating in the hopes that they revert the calendar look back to what it was. Since the new update, days blocked out are a solid colour….its horrible to look at.
The app itself is great though…new look is just terrible.L4WLESS
Some excellent features but app and website still need major upgrades
As a STR host, there is a lot that I love about Hostaway. The main website interface and App have undergone recent improvements and are modern and easy to use for syncing calendars, messaging guests and overseeing financials.
That said, Hostaway PLEASE improve the “listings” functionality and descriptions to make them more user-friendly in updating listing descriptions and photographs. The interface looks like it is from 20 years. Badly outdated and poor functionality.
The customer service also needs work - PLEASE add a chat live function. Emailing a help desk and getting a response the next day is too slow when we as host are working to respond quickly to guests.
Excited to see what Hostaway can do with its new funding money and look forward to more improvements going forward.Show lessSroitman22
Easy to use and best PMS on the market
I’ve been using this to
manage 30+ short term rentals for 2 months now and it’s been amazing so far. Looking forward to
this app being further tweaked and optimised to enhance and simplify the hosting process even further. Easily the best app if you manage more than 10 properties.Maxiiii10
Sorting filters
This app is simple to use which is great, but the multi calendar has been nothing but frustrating the past 4/5 years I’ve been using it.
They’d just put out an update maybe a month ago putting all listings in multi calendar on one page with everything sorted in alphabetical order which was finally what I was wanting for years. Now the latest update has removed the filter and they’re all in random (so far as I can see) order. I’ve got about 60 properties to look through and have to scroll through to find each property in a scrambled list, how hard is it to add a button at the top to allow the user to select how they’d like it to be sorted, seems like such an obvious feature it baffles me why it’s not there.Show lessdwa21
Developer Response
Hello dwa21. This seems to have been a bug, which we fixed with the latest release (1.9.5). Can you please try updating to the latest app version? We apologise for the inconvenience.Lost me $1000s in reservations
I had high hopes for Hostaway. The entire point of signing up with them was to build my direct booking business. I had numerous people try to book directly and the site malfunctioned everytime when they put a credit card in. I reached out to Hostaway for support. In the beginning support was great and I received a response right away with actual help. But with these errors, it took over 5 days to get a response everytime I sent an email. I lost $1000s of reservations due to this as people said they ended up booking something else. After weeks of Hostaway telling me they were looking into it and taking my issue seriously, they still couldn’t tell me what the issue was or that it was being fixed. Eventually I was losing too much money on lost reservations for it to make sense to keep using them. To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month. They also don’t allow you to cancel your account online. You request it and then, you guessed it, you have to wait for someone to call you to try to keep you on. But no one ever actually called me and they refused to refund any money even though their product doesn’t work and they have zero support. RUNNNNNNShow lessHotpants101
Solid App, But Overkill Security for Read-Only Accounts!
Just using this app, and overall, I must say it's a pretty solid tool. The interface is user-friendly, and it serves its purpose well. However, I can't help but find the security measures a bit over the top, especially for read-only accounts.
Don't get me wrong, I understand the need for security in any application. But requiring a complex 12-character password AND 2FA (two-factor authentication) for an account with read-only access feels unnecessary and a bit silly. It's like using a sledgehammer to crack a nut!
I'd appreciate it if the developers could consider adjusting the security requirements for read-only accounts to strike a better balance. Maybe a slightly simpler password would be sufficient for this level of access.
Apart from this one gripe, the app does what it's supposed to do, and I'll continue using it. Please, developers, take this feedback into account, and I'm sure many (non-paranoid) users would appreciate it!Show lessBMW4me
Developer Response
Dear BMW4me, While it may seem a read-only account doesn't provide access to many things, it gives a bad party all the information they need. It can give details about the properties, about the money and the communication. This is a risk for our customers, and our customers' success is our success. That being said, we do respect your freedom and you can reach out to support and ask for 2FA to be turned off. We will respect your decision on this matter. Here's a quote from my mentor Lemmy Kilmister that I think is fitting when someone is choosing whether they want additional security features or not. Gambling's for fools, You know you're bound to loose, But that's the way I like it baby, I don't want to live forever. Best regards, Marcus Rader, CEO of Hostaway.Multi at a glance upgrade
I’ve wanted the multi-unit view to be the first tab for so long that when they finally made this update, I reviewed the app for the first tone and gave it 5 stars. Don’t know why it took so long to do it but I’m so glad it was done.Washington hobo guy
Great product, but lacking a viable service model
I used hostaway for 4-5 months. In concept, the ability to push out listing updates from a single platform has a great value prop, but in reality, they are just not mature enough as a company to deliver on their commitments.
The onboarding process overlooked a multiple of steps needed to effectively push out accurate listing updates, which led a multitude of costly errors such as not posting the housekeeping fees, overlooking the set up of calendar integrations, and allowing guests to book without making any form of payment, requiring me to chase guests for payments after checkout. They also don’t have 24x7 phone support, and most times when u call, there’s simply a msg stating ‘ no one is available to assist now, please call back later’
Given a few years and time to throughly buildout their onboarding program and business processes, I think this could be a great product. The product is quite impressive, it’s their service wrap that ended up being extremely costly, in terms of lost revenue.Show lessMooney1225
