Leave a Review Neuron E
Charged $6.00 each unlock
These money hungry pigs take $6.00 every unlock even though it is advertised as $1.00. If you try to contact them and ask why, you will be taken through 3 different web page support pages horrendously put together in hopes of you giving up and never being able to fight the complaint... I clearly have an account hence why I’ve used the scooter but apparently my account doesn’t exist and my password is incorrect leaving me unable to fight the complaint and thus entailing me to lose $12 on top of $2.55 and $3.30... equaling close to $20 for about 5 minutes of riding. Absolute pigs. Use Lime with their no hidden costs and actually functioning support page. Neuron Dogs.....Show lessHidden Charges Neuron Dogs
False information
I was very disappointed with my first and last attempt at using Neuron. I found 2 scooters about 50 meters apart in Darwin, so engaged one and walked it, with my wife, to the second scooter. Engaged the second scooter then they both said we were in a no-ride zone. What does that mean? It was a wide walkway in a park! What to do? Couldn’t cancel. Neuron wouldn’t let me. Couldn’t ride. Meter still running. Eventually after about 10 minutes of trying to cancel I was informed that due to lack of activity the contracts were ending. I got false reports showing that we had ridden both scooters over some distance and returned to the starting point, when in fact one travelled 50 meters and the other had not moved. I was charged a total of about $10 for nothing. I complained the next day to the phone contact but was brushed off. I will not use Neuron again. Darwin if you are going to run an experiment with scooters provide support for users and try another app. Neuron is not user friendly.Show lessGrant-xyz
Ok, but weak, weak, weak
These are probably fine for flat cities, but in Auckland they’re pretty pointless. They have so little power so even gentle upslopes come to a standstill. Admittedly, I’m 6’1” so I probably don’t fit the demographic, but I own a Segway Ninebot Max in the UK and that would make short work of these. Also just paid £9 or so for the right to push it uphill. Got a proper sweat on, but I reckon the gym would be more fun at that price.Show lessSteadiJim
Dumbest scooter app ever
Absolutely terrible.Justin - Student
Developer Response
Hi Justin! We're terribly sorry to hear this. Please do write in to our friendly support team at feedback@neuron.sg and they will be glad to assist you further. Cheers!GPS Inaccurate
Spent about 4 minutes (and therefore extra money) trying to persuade the app I wasn’t in a no parking zone, which I wasn’t. Therefore little time saved in using the e-scooter.
Don’t recommend!James1077
Massive headache
I don’t like to leave bad reviews without reaching out to the company first, but I’m really disappointed in multiple experiences with this service and I haven’t heard back about complaints. Out of bounds areas are unclear (one neuron scooter I was riding literally threatened to call the cops on me while I was walking it through an area on a bike path), and the end of serviced areas are poorly notified. I was riding home and it announced that I was approaching the end of the area so I had to turn around or risk being shut off. I checked the map and I was already 200m outside! It turned off the power so I had to walk the heavy thing uphill 200m to even end my session. Poor customer service and just a bad experience I haven’t had with Lime. I’m going back to them because these weird issues don’t seem to happen there.Show lessLyndalAmanda
City sight seeing and photography
I’m new to using scooters but I have to say I now that I’ve tried it, I love it such a fun way to see any city or if you’re in a rush to get somewhere.
For me I’m on holidays so this is perfect I can stop at anytime to take pics I can run back if I think I missed a pic opportunity I will certainly use again and again
Even tells you if you are in a no scooter zone absolutely brilliant
It slows you down if you’re going to fast amazing
BUT
Having fun can be expensive so keep an eye on how long you are on it!!!!Show lessMico 77
Can’t try
I can’t try, because I don’t have a credit card.
Please if you make the payments will be on “7eleven” so we can pay there.
Thank youBassel H.Dabbagh
Should add a family feature
For a lot of people who have families it is hard to use Neuron as you can only use 1 at a time so for a family you need multiple devices which is hard to carry . Overall good app great fun using the scooter I highly recommend to anyone looking for electric scooters or bikesAmzmats
Scooter location map often inaccurate
I’ve been spending more time looking for scooters than riding them. Scooters are often not where map says.
$5 fee for not parking in the relatively few parking zones.Patricknewyork
