Canadian in Nashville
Spin great way to get around. Went from condo to football game and then again downtown in 5 minutes versus at least 30 minute walk! Great ride! I am 62 yrs old and it was a blast!
Ripoff
They use bird scooters and charge almost literally twice the price. What is $17 on bird is $30 on this app. Its a scam just use the bird scooter app
Great ride
Great ride, but was unable to open up the padlock, it was closed when I started and didn’t open when I o parked it… but awesome way to travel dc monument's.. thankyou spin
Horrible!
The instructions were awful. I was fined 15$ for unclear rules hidden in the terms and service. Don’t recommend.
Very small area allowed
The scooter cut out on two separate hire occasions. Not worth hiring. Several other people experienced the same problem. Should be able to ride between Venice Beach and the Pier without cutting out
Support is horrible - 39 charges against my credit card
Though renting the scooters is easy and riding them is fun, the billing process and support are brutal.
I rented 6 scooters (4 from Spin and 2 from Lime). The person who rented from Like had no issues with billing or overpricing.
I have charges that shouldn’t be on my card 11 days after renting. While riding, my credit card company even called to let me know my credit card my have been compromised because of all the charges they placed against my card (39)!!
Charged $180 for 69 minutes ($1.50 per minute per rider). Lime charged $.38 per minute per rider).
Emailed support to see what was up. Support is slow and robotic - they didn’t read the details of the three email support case and responded with templated emails, disregarding what I’ve told them.
Avoid!
I rented 6 scooters (4 from Spin and 2 from Lime). The person who rented from Like had no issues with billing or overpricing.
I have charges that shouldn’t be on my card 11 days after renting. While riding, my credit card company even called to let me know my credit card my have been compromised because of all the charges they placed against my card (39)!!
Charged $180 for 69 minutes ($1.50 per minute per rider). Lime charged $.38 per minute per rider).
Emailed support to see what was up. Support is slow and robotic - they didn’t read the details of the three email support case and responded with templated emails, disregarding what I’ve told them.
Avoid!
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Group outing ended in failure and a card fraud alert
Was looking to rent three e-bikes/e-scooters for a bicycle outing with friends visiting from out of state. While I was able to add three vehicles on one account, it some time to find ones which were actually charged as the app indicators were completely wrong. One of us wanted to use a scooter rather than a bicycle because of a knee injury (a disability in legal terms). Attempting to begin our ride we encountered our vehicles locking up at random occasions, particularly the scooter, apparently because of very poorly implemented geofencing restrictions. Part of the trail we were on (Mason) requires using sidewalks to cross a busy arterial street and railroad, and for this crossing some vehicles stalled atop the railroad or on the sidewalk. To top it off, the payment processing methods used by Spin prompted a fraud alert on my card further locking me out from any further use. I wholeheartedly want to support alternative mobility but when it is implemented like this in Fort Collins it is nearly impossible to use, especially for anyone looking at Spin for a daily commute. I have sympathy for anyone visiting attempting to use the Spin system and attempting to understand every single restriction which might ruin reaching your destination. Neither Spin nor the city of Fort Collins seem invested or interested in making alternatives to cars viable.
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Deceiving Scam
If you wanna use it you have to walk the scooter 5 blocks yourself by foot to a destination they decide, meanwhile they charge you until that point. Waste of money and especially time and effort
Awful customer service.
The customer service is awful and the situation I went through was quite sketchy.
I was double charged for a preload and then the remainder of my credit also disappeared. In the end I paid $50 for an $11 ride.
Do not recommend!
I was double charged for a preload and then the remainder of my credit also disappeared. In the end I paid $50 for an $11 ride.
Do not recommend!
They changed their policies, app layout, and vehicles keep breaking down
I’ve been using this service for almost a year, and I’ve had nothing but great things to say about them until the past quarter. In winter quarter I kept having technical difficulties with their new updated app (the original was amazing, and now it’s awful). I used to be able to filter which vehicle type I could see and now you can’t do that. Then, I started having issues with the bikes and scooters themselves, they wouldn’t unlock or lock back up way more often then it should, or the app would take forever to load and would then cost me more minutes because “I’m still using the vehicle.” I’ve had to call the customer service team way too many times for comfort, but they’re always really nice and helpful. And now my biggest most upsetting issue… I’ve purchase the same spin pass for the past year, and now they’ve changed their policy to where instead of getting to unlock the vehicles for free, I have to pay each time, AND I can’t use the bikes?! Only the scooters. So yea, I’m out $70 and transportation because of all these changes and they won’t refund me either, very unfortunate. They were a great company until they weren’t.
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