Cant use app
Response from developer
Hello, and sorry about the issue you’ve run into! If you don’t mind, please reach out to support@outerspatial.com so we can dig into what’s going on. Another option is to uninstall and reinstall the app.
Can’t search
Clumsy and not exhaustive
Response from developer
Hello ErikMTB, with the support of our organization partners, we're working hard to make OuterSpatial more than just a "map app" because you're right: there are many of those out there already. Over time, our maps will, of course, improve and become more useful, but we're ultimately focused on building a mobile experience that's inclusive and helps every one, no matter their skill level or interests, have a better outdoor experience. Please bear with us as we continue to grow. We think you'll like where we're headed!
Five stars for effort, however…
This is not an in-depth evaluation, just a hot take. The app is quite attractive. However the app is also a bit confusingly organized, and a bit glitchy (it has repeatedly crashed on two clean & updated devices).
I’ll add more specifics soon.
Response from developer
Hi Yowzoe, we'd love to hear more about what's confusing and acting glitchy for you. We work hard to make OuterSpatial as usable and stable as possible, and your feedback could help us tie up some loose ends! Could you send more detail about your experience to support@outerspatial.com? Thanks!
Bad app
Needs improvement
1) after a certain period of inactivity with the app, when I reopen it it takes maybe 20 seconds to go through a sequence of updates, downloads and stuff.
2) once done waiting for that stuff to complete, it will dump me back to the home screen, not where I was, so I have to search for the trail and click through. I probably did this 15 times today. The app should reopen where I left it. I ended up occasionally adding a series of points to google maps so I had something to follow that wouldn’t disappear.
Response from developer
Hi JonRWilson, based on your feedback, the 2.5.0 build, which went out about a month ago, included support for state restoration. So basically, if iOS closes the app while it's in the background to preserve memory on your device (which happens quite often), the app now opens back to the screen you were previously on. Hope this helps, and please keep the feedback coming!
Total rubbish - hangs and eats your battery
Response from developer
Thanks for the feedback and we’re very sorry you’ve run into these problems. Obviously your experience with the app is far from the one we aim to provide. That being said, we’d love to hear more about your setup. Which device are you using? What version of iOS? Do you experience crashes and/or battery longevity issues with other apps? We’ve worked hard to ensure OuterSpatial performs well on all the configurations we support, but we can always improve and obtaining more detail about your specific case would be really helpful! If you’re willing to provide more detail, please reach out to support@outerspatial.com.
Happy Hiker!
Like it!
A bug: I have to tap the icon 3 times before it will open. I tried to locate tech support contact info and couldn’t find anything inside the app. In the App Store there is a link to a website but again, couldn’t find any contact info.
