Leave a Review VeSync
Beware, no app privacy!!
I bought a Levoit 400s air purifier and found that it does not support Homekit. Then I downloaded this app so that I might control the unit from my phone. Then I saw I need to create an account and/or login to use the app. That raised red flags for me. Then I looked at what data the app collects. I saw that this developer collects user content, contact info, and health & fitness info from the phone that is linked to my identity.
Come one, where is the privacy? Why would I buy another Levoit product that can be controlled through this app if I’m not offered any privacy? Stop taking my data! Especially data linked to my identity!! Unfortunately, I must now remove this app from my phone because I don’t want my data harvested. Developers that harvest data linked to the user are driving customers away, at least the ones that are aware of what’s going on. Fortunately for these data harvesting apps, most people are still unaware of the depth and scale to which their data is being stolen by 75% of the third-party apps on their phone.Show lessRambo8649
Developer Response
Hi Rambo8649, please keep your trust in the VeSync App. We respect all users' privacy and information confidentiality very much, and will never disclose user information to any third party. Your requirements about HomeKit have been communicated to the product team for future improvement. Sorry for the inconvenience caused. If you have any questions, please contact us at support@vesync.com directly, we will definitely solve the problem ASAP.Fix the Widget!!
Update: widget is still not working consistently, I really wish I didn’t waste my money on these lights. I just want a Lock Screen widget that works, but instead it either won’t toggle lights, or it constantly says “unable to load”, and I have to open the app anyway. Don’t waste your money if you are looking here for confirmation on buying VeSync lights… These bulbs are pretty solid, even in low Wi-Fi, despite the color range not being as wide as I might want. The real issue is the “widget”. The original version of the Lock Screen widget for iOS was part of the favorites tab, and worked well as a Lock Screen button, no Face ID needed at all. NOW, however, they have completely removed that feature, and replaced it with a new dedicated widget. The problem is though, this new iteration simply opens the app, forcing you to unlock and open your phone completely, and then you have another app open. The only reason I can think they would do this is to harvest data, by forcing us to open the app and trigger any permissions/location based pings. Conspiracy theories aside, the whole point of having smart bulbs is for ease of use, I don’t want them to ADD steps with future updates.Show lessbvcdeisbsbsoxn
Developer Response
Hi bvcdeisbsbsoxn, could you plz contact us at support@vesync.com. There will be customer service for you. Sorry for the inconvenience caused.Very impressed
Virtually silent so perfect for my bedroom. Setup was simple and the included instructions are well organized. Syncing the device to the app was also trouble free. I appreciated that through the app I could schedule the device to turn on and off at specified times. An additional unexpected bonus was being able to sync the humidifier to my Alexa unit , and through voice commands, I can control virtually every function in the humidifier without the app. Tremendous value in a small package, and I would definitely recommend!Show lessR Chin
It’s decent but it has issues
This app used to be a lot simpler but it’s changed and with the change came a lot of glitches. The worst one for me is that the widget will say “Unable to load” when I access it from anything but the Home Screen. I used to use the Lock Screen to turn off my lights but now I can’t. I’ve uninstalled and reinstalled the app many times, and it fixes it but only for a bit. Why does this keep happening? What’s the point of the widget if I can’t use it properly? I also wish they never added the store part to the app because it feels like one big ad page.Show lessGaaralovesmeonly
Make your outlet work for you
The Power plug in allows you to control your outlet from your phone. Think saving money while adding control. I have a diesel truck that lives outside for now and plugging in during the winter is good practice. This year I didn’t want the block heater on all night so ordered this guy and now I can turn it on from bed or add a schedule to warm it up for an hour or two in the mornings. Thank you Jesus something that actually just makes my life simpler.Show lessmjlhoto
Excellent App
Works with ease. Simple to connect devices. The main menu clearly shows my devices and is intuitive in design. Connecting devices via Bluetooth was instant and virtually automatic. I thought connecting to my home WiFi was going to be complicated however it was completed in three easy steps. I have to be honest I procrastinated connecting and managing my devices because I was sure it was going to take hours. It took less than 20 minutes to connect 4 devices and link them to Alexa. Superb!Show lessWrdsrchr45
VeSync your missing something!
VeSync exceeded every possible expectation for this scale but lacked in one area. Marketing! Your app that comes with the scale, allowing users to share success and struggles on their journey should be marketed more. The amount of positivity in the message boards is superior to any social media platform out there (perhaps because it’s a message board and not a chat) VeSync you are selling yourself short not emphasizing the community rooms more. I dare say that’s what makes your scales so valuable, it’s like needing a cellphone to communicate but your scale in order to participate.Show less1 Stalker DAD
Frustrating, annoying
I purchased a scale. Every time that I use it with this app, a large pop up banner appears over the data. I cannot get it off, no matter how many time I click on the box to close it. There is no option to get the banner permanently off. It is frustrating that the app is so poorly designed. It may work but what use is it if you can’t see the results?
After submitting this review, the app developer responded saying that the scale saves the data when off line and this problem is part to the save. This is incorrect. The pop up banner appears when connected. The scale data from offline is not recorded and is lost. So the scale must be connected to save any data and you need to exit the app and restart it to get past the obscuring banner.Show lessfdfdggddg
Back in business!!!! Awesome App, awesome products!
I left a negative review for the app a few days ago. Don’t get me wrong, love their products, and their app interface/functionality has changed and evolved as the company grows and advances. Good for them, and I look forward to buying more of their wifi/bluetooth products to make my home “smarter”. Thank you sooooo much for responding to my negative comment and bringing things back to what made this an excellent app, and now with additional added features like introducing more of their other/new products. So here I am, changing my rate for them from one star to five stars, due to their quick efforts to respond to my bickering. LoL. Thank you VeSynce! Keep up the good work!Show lessTovopro
Developer Response
Hi Tovopro, sorry for any inconvenience caused. We will improve in the future and we will try to keep the Ads from interfering. Please let us know if you have any questions. Regarding the issue of widgets, we aslo don't want to defeats the entire purpose of the widget. But due to the limitation of the newly updated iOS widget, when tap the device icon in the widget, the iOS will force the App opening. We've transfer your needs to the product team. and will try our best to optimize this feature, once we have a solid plan. Currently, you can swith back to the old version of widget for your convenience. Thank you.Maxvansarker
Good appMaxvansarker
