Leave a Review TrustedHousesitters
Poor website functionality
My wife and I have used Trusted House Sitters several times in the past with good success except for the last one this past Labor Day weekend. We arranged to have a sitter take care of our dog, cat and fish. While we were packing the car we get a call from the county Sheriff telling us that our sitter had parked his car with his dog inside a few blocks away from our house, was homeless and was wanted for questioning by the Denver Police Department. I’m disappointed with Trusted House sitters because this house sitter was rated with 4-5 stars but this was not accurate. One reviewer gave him a bad review, commenting that he left the house a total mess but, I think due to a faulty website, was still rated 5 stars. It was very misleading. We have tried to give our honest review of this house sitter, but the website will not take our response. I do not trust their star rating system and I don’t think Trusted House sitters are doing enough to weed out bad house sitters.Show lessParleeZ4
Developer Response
Thank you for your feedback. I'm sorry to hear about your experience with the app, if there is anything, in particular, you would like us to know about and investigate please do send us the details to our dedicated support team. You can also contact us directly by using our 24hour live chat function.Greatest App in a while!!!
I don’t know if it was instinct or luck, but I found the best and most humble pet sitter in a the world through THS. I had a piece of mind, and although skeptical at first, my selection and THS through process allowed me to select a trustworthy and honorably compassionate home and pet sitter for my two little puppies.
The “five member and lock” process allowed me not be overwhelmed and really review the applicants. The process at the end helped me filter their commitment to the pet sit and not just a vacation home. Be advised this process can only be unlocked by a few interviews and honest Q&A’s after reviewing their reviews.
Thank you Julie, your definitely my number one and only favorite.Show lessMatilda Elizabeth Fanageimin
Developer Response
Thank you for your feedback, it's great for our members to share their experiences!Review system
I have been using app successfully for a very long time and had outstanding 5 stars reviews from the pet/home owners until I encounter one home owner who personally disliked me and lied in the review about me. This prevented me from continue using this app since I start having a rejections. I reached out to support (Sunpreet P) providing evidence, a text messages between me and home owner showing that the information in the review was a lie and that she even wanted me to sit for her again, I explained that it is a personal dislike however it looks like THS doesn’t care about its members at all, there is no support on investigation of the case, they only making money on memberships but never put any effort to help when encountering difficult or unfair situation using the app. It is expensive membership and I’ve been using this platform for a years both ways as a pet/home owner and house sitter and it is not worth it unless you want to be completely unprotected from discrimination.Show lessOlivia&Klaus
Much needed service
This is a much needed service, and in principle, it is a win-win arrangement for both homeowners (pet owners) and sitters; An exchange of pet care services for accommodations & hospitality.
However, the mobile app and the website behave & work differently; Differently enough that the inconsistencies make it a confusing end-user experience.
Worst is the calendar function that causes errors (you’ll have to use it and experience a miscommunication between sitter & pet owner) to truly understand the seriousness of the unfriendly calendar functionality.
Also, the templates for writing Sitter Instructions or other important documents is restrictive, confining, and baffling at times; So it is utterly frustrating that end-users cannot upload a PDF or some kind of text file with photos, formatted in a way that is satisfactory or appropriate for a particular sit session.
Despite the above app & website inconsistencies, the service itself is quite good (in principle): insurance, access to airport lounges, introductions to sitters & hosts. However to be clear, we’ve only ever used the introduction functionality and have not used any of the other services.
Customer Support is at least responsive, albeit frustrating, in the sense that there is no straightforward way to report bugs or provide feedback about usability problems.
So the pet sitter business model is a now a known thing. We’re ever on the search for a better implementation of the service.Show lessperryl8
Developer Response
Thank you for your feedback. I'm sorry to hear about your experience with the app, if there is anything, in particular, you would like us to know about and investigate please don't hesitate to send us the details directly as we are happy to help our members. However, I will send your feedback to the relevant department as it is appreciated.Hit or Miss - mostly miss
In theory, this is a great app - and I did have 3 successful sits in a year - which means the yearly membership was successful in saving me money on hotels/air bnb. And I met amazing hosts and their furry loved ones. The reason for 4 stars; and me canceling my membership is basically that syncing time off work, buying plane tickets and being chosen as a sitter never went smoothly.
Most sits are for dates that I couldn’t arrange without major hassle and ending up spending more $$ … so, I can save $400 in a hotel - but pay $700 more in airfare because I’m buying tickets too late … the houses listed don’t have a time limit to approve you - so you don’t know if you’re chosen until too far into travel plans … for me, i don’t like traveling with so much uncertainty, or so much last minute planning. I’m sure it works perfect for some.Show lessMansonsMom
Developer Response
Thank you for your feedback, it is great to hear from our members and their experiences!Quirks
I really think this is a terrific app but I continue to have technical problems with it. It constantly freezes and usually when I’ve found a sit I’m interested in or when I’m writing an application letter to a pet owner or any time it feels like it, basically. The latest is that I received an automated message to submit a review for my most recent sit in Florence, Italy which was fantastic, but as I was tapping the stars for a five star review it stopped at four and it can’t be changed and the owner is not thrilled about it because obviously it might be a problem for future sitters. My only recourse at this point is to write a response to her five star sit for me which I just finished. I’ve written before about the ‘freezing’ problem, now this problem with the reviews. I received responses for fixing the freezing problem, none of which worked long term. It’s doing it even more now. I updated the app a couple of times, but the freezing continues. I have a friend who joined because I highly recommended it but now she a having problems too, so I know it’s not just my phone. It’s extremely frustrating. WHAT IS THE PROBLEM WITH THIS APP???Show lesswerldtraveler
Developer Response
Thank you for your feedback. I'm sorry to hear about your experience with the app, if there is anything, in particular, you would like us to know about and investigate please do send us the details directly.The Pits!
I am absolutely discussed with this company!
They require a paid membership but cancel it without reimbursement due to hearsay. 🤔
A lady reached out to me last night to watch her animals over Christmas and I simply said that due to several last minute cancellations over the past few months , I am not doing sits through THS over the holidays this year. I also mentioned that “ I am booked with other work during her dates anyway, but maybe another time.”
She took her bitterness and notified THS with a twisted version of the truth and Ashley from THS sent me an email saying my membership was canceled. No questions, no mention about financial reimbursement for my dues being paid. Absolute insanity! - not to mention THEFT! Wow, I have been helping to build this company up for over two years and just like that, someone’s lies win. Not much integrity that I see here. Wow!Show lesstiger pole
Developer Response
Thank you for your feedback, it is always appreciated. I am so sorry had this experience. Please contact us directly to allow us to investigate what has happened. Our members are only ever removed when there are serious or multiple breaches in our Code of Conduct. We would like the opportunity to rectify this and any confusion that has been caused.Wonderful!
Travelers for travelers!
This service is amazing! THS allows travelers to network and provide mutually beneficial services to each other.
The app is well-designed for the most part. It looks great and is intuitive to use.
Things I like:
1. For sitters - you can easily search for available sits by date, location, or the map if you aren’t sure where/when you’ll be traveling. This opens up options if you’re flexible!
2. For sitters - you can (somewhat) seamlessly toggle between the application and the listing, ensuring that you include all important info in the message.
3. The welcome guide is a fantastic option for sitters and home owners to make sure all expectations are laid out.
Needs Improvement:
1. Sitters and Homeowners alike hate the chat feature. It needs work. You can add and take pictures, which is great. But push notifications and badge count aren’t an option, making it impossible to know (outside of email notification) if you’ve received a message unless you are checking constantly.
2. For sitters - There needs to be an option to automatically add sit dates and basic info (maybe even a link to the welcome guide!) to your default calendar app.
3. I do wish that travel dates/times were easy for homeowners to add to the welcome guide. This is important information when planning arrival and departure for sitters, and having it handy would be helpful.Show lessBeulah33
Quirks
I really think this is a terrific app but I continue to have technical problems with it. It constantly freezes and usually when I’ve found a sit I’m interested in or when I’m writing an application letter to a pet owner or any time it feels like it, basically. The latest is that I received an automated message to submit a review for my most recent sit in Florence, Italy which was fantastic, but as I was tapping the stars for a five star review it stopped at four and it can’t be changed and the owner is not thrilled about it because obviously it might be a problem for future sitters. My only recourse at this point is to write a response to her five star sit for me which I just finished. I’ve written before about the ‘freezing’ problem, now this problem with the reviews. I received responses for fixing the freezing problem, none of which worked long term. It’s doing it even more now. I updated the app a couple of times, but the freezing continues. I have a friend who joined because I highly recommended it but now she a having problems too, so I know it’s not just my phone. It’s extremely frustrating. WHAT IS THE PROBLEM WITH THIS APP???Show lessDeveloper Response
Hi there, Thank you for your feedback. I'm sorry to hear about your experience with the app, if there was anything, in particular, you would like us to know about and investigate please do send us the details at support@trustedhousesitters.com.Great idea, didn’t work for me
I have had my membership for almost a year now. I have tried to use it several times but there has never been any sits where I was going. I know this ain’t the app’s fault but is disappointing given how much it cost. It’s extremely hard to see (on the app) dates more than a month in the feature. Which is really annoying for travel planning. I found I had to go to the website to see dates further in the feature and it would constantly pester me to use the app. Until I disabled them, I would get a notification every day that there were new house sitting gigs where I was going which was never true. I have done a lot of house sitting prior to using this app and thought this was a great idea. Unfortunately I found it to be severely lacking especially for the price. I tried to contact customer support 2 times during my membership and never made contact. Would not recommend, at least at this time.Show lesslor.rain
