Leave a Review REVEAL ELD Logbook
Go elsewhere please!
I have to say there is no words to describe our disappointment with this app/provider. From the customer service, to the consistent issues, to the lack of follow up, we have spent hundreds of hours on the phone just to try to run as legally as possible. The app does not work for trucking. The updates from development disallow trucks to function and connect to the app. Such as with the most recent updates, any kenworth 2007 or older, the system does not recognize drive time. 3 weeks in, no solution, the follow ups stopped, the case is in development. Constant FMCSA extension requests due to unresolved issues. Verizon will sell you the world, but will not back it up in any way shape or form. The customer success managers are irrelevant, unresponsive and the overall value you receive is surely in the negative. Can’t wait for the contract to end.Show lessvictoriousk007
ELD will not reset or update
For the past 8-9 months I keep getting warnings and violations for driving over my time and not taking my required break. My log shows the break. However, it doesn’t reset. I have an IOS device and according to customer service,”there are issues with IOS that they are trying to work out.” I have deleted and reinstalled the app, they have checked that it is the current updated version, and I have spoken with customer service, emailed them the screen shots when the violations occur, waited for them to stop “working on the problem “ and get it fixed. It has been suggested that I run a paper log also. Now, I just received an email that tells me to update my program, I click the link, the program takes me to the App Store and I am prompted to open my program. Then I am prompted to update and do it all over again. Not good for business, not good for drivers- AND paper logs are not allowed anymore. Why would anyone jump through the hoops with this program AND run a paper log? It seems as though I have waisted more time with this than is necessary.Show lessbscaller333
Developer Response
Thanks for taking time to give us feedback. We've assembled useful information for the most common issues seen by drivers at https://tinyurl.com/2p97jxts. If that doesn't help, contact our support team on 844-617-1100 or reveal.support@verizonconnect.com. Paul, Product TeamDoes the Job… for now.
Whoever thought of this app or system probably doesn’t understand how DOT Hours Rules and regulations actually work. I have been off duty for 5 days but because I didn’t choose off duty cycle reset I actually didn’t get a 34 reset on the apps logbook. Even tho any off duty time of 34 hours or more automatically resets your 8 day clock. Why do I now have to go off duty for 34 hours with the correct sub status in order to get my 70 hours back? Stupid app and stupid ELD I’m returning the equipment and regret not getting keep trucking 😡😡😡Show less661184 dude
Developer Response
Thanks for taking time to give us feedback, we can help. This page has some useful tips for cycle resets https://tinyurl.com/5e8ayhzy or you can contact our driver support team on 844-307-2867 or logbooksupport@verizonconnect.com, Paul, Product TeamUnsatisfied Consumer
This eld is a rip off. Sometimes it work and sometimes it don’t. If you’re not paying attention it eats up your hours. I tried multiple times to cancel my contract but when they lock you in they lock you in. I highly recommend anyone looking at this eld to look elsewhere.Titanium 1104
Thumbs down
App is horrible Verizon really hope they’re putting some effort in fixing this smh
Records sleep while driving, driving while sleep.
Identical times created so can’t fix it because it says there are identical times! So my whole 10 hr is messed up and then what… call Verizon EVERYDAYLuwyyluwyy
Logbook, back office, updates etc
Ever since I started with Verizon connect (ELD), I have encountered issues over issues, it has been nonstop. Issues with getting updates from ELD device installed in the truck, driver had different driving miles than the miles on the back office. I had to have deinstalled and installed new tracking device, but the issues never been addressed or fixed. Receiving emails from customers service personnel about working on fixing the issues but never get the issues fixed. Every customer service personnel I talked with tell me something and issues can’t be fixed. I don’t even know what to do anymore, it’s just whatever at this point. This is not good for business at all.Show lessDjormey88
Shouldn’t even be an approved vendor with FMCSA
Verizon has too many problems and they have NO FIX! Everyone who is in a contract with them should start reporting them and filing a complaint with FMCSA, so that they can remove them from their approved vendor list! We were with them for 4 years, and our drivers logs would either get stuck in a constant drive status for ludicrous amounts of time, or they wouldn’t pick up driving time, which either way, Verizon Connect CANNOT FIX! After weekly calls, hundreds of examples, diagnostic files, they admitted they have no fix and don’t know what the problem is. They should be paying people to use this GARBAGE! I would highly recommend checking out Samsara, or EROAD. Stay away from Keep Truckin’ they are just like Verizon Connect, garbage!Show lessElisocool
Need a lot work from A to Z
I have been using it for 2 years just because it’s Verizon, other then that it needs a lot of work , sometimes it messes up on duty and driving status , sometimes I have only 2 hours of driving left for the whole day and it would show on app that I can still drive for 7 hours,bbjskmdnmz
I will be filing a federal complaint
As you can see from so many other reviews it baffles me that this is legal. This app and eld is going to get us and other businesses put out out of service. Completely dumbfounded by what Verizon has done here. Beyond frustrating to setup and beyond way too confusing for what it should be. Complete joke.Show lessayejkelly
Don’t Use
This has to be the worst app ever. Never connects to the vehicles or takes an hour, customer service is even worse if you can actually get a hold of someone. App never works properly and the gps service from them is just as bad, always laggy and never updates. AVOID THIS COMPANY AND APP.CalixReptile
