Leave a Review REVEAL ELD Logbook
Getting better
It was a rocky start with the Reveal app, but over a year using it and a few patches later. They’re well on their way to making a very useful and functional app for both tablets and phones. Still needs uninstalled and re-installed every few month. It tends to get bogged down over the course of a few months for some reason.Show lessSanch2021
Worse ELD on the Market by a Large Company
My company is stuck in a contract with this god forsaken ELD provider. The app after the last update has just gone crazy, I have drivers showing 10,000 miles of travel in a 8 hour drive period. In addition, the app is now forcing us to reboot or sign back into the app after force closing. It is so bad that we have moved over to KeepTruckin with half our fleet and have begun accelerating the rollout replacement for this janky ELD. Customer service is horrible to none existent. It can take days or week for problems to even receive a “we’ll look into it”. How does Verizon swoop in and buy Fleetmatics then run it into the ground. We have 100 units left in our fleet, can’t wait to replace them.Show lessjmac78
Developer Response
Hello, Thank you for taking the time to leave us your feedback about the issues you have run into we apologize that they have been so numerous and on-going. If you have some time please email Logbook@verizonconnect.com so we can hear your feedback directly. Thank you again, Curtis ELD Product TeamGarbage garbage garbage.
I don’t want to repeat everything what the previous reviewers are already described. I don’t have a choice , I have to use it because with my company this is the way to go. If you have a choice, run , don’t look back, don’t even think about this app it’s horrible.
I can’t believe large corporations like version can get away garbage products like this.Show lessghskkoennk
Update the app
I been using the system over 5 months now an it takes so long to load an on top of that, when I’m tryna see my hours it takes forever to get to the screen once I enter the password. I can be drivin down the road come to a complete stop an it kicks me out which means I been off duty for 3 hours or so instead of drive time... And that ain’t even the best part, how about when I connect the Bluetooth to my truck an I start to do my Pretrip it won’t let me or when I’m driving I’m not even connect to the bluetooth in my truck so basically I’m just driving with my logs not been logged at all so I drove 4 hours been on off duty timeShow lessacetruck
Developer Response
We appreciate you taking time to provide a review. We have pushed out a release to help reduce the loading times. If the issue is still persisting on the latest version of the app please contact the support team at logbook@verizonconnect.com so that we can look into this for you. Curtis, ELD Product TeamThis is the worst app of any kind that I’ve ever used.
The app features are fine, it’s the bugs that are the problem. Why do you keep trying to upgrade the looks and make it flashier when the stuff under the hood is the problem... crashes more and more as the week goes on until I can’t get by with a reboot but have to uninstall and reinstall. App user friendliness is fine... when it’s working... that’s not the problem guys. It’s like having a nice sports car with a lawnmower engine in it. Get under the hood and fix the bugs already 🐜🐛🕷Show lessLinn's Garden Decor
Couple of corrections to app.
The app is constantly saying I have a 70 hour duty violation or if I drive now I will be in the 70 hour rule violation. However when you go to the review graph section of the app, it says on duty time last seven days is less than 60 hours. Where is the app is not recognizing the total on duty time for the last seven days and it’s calculating something from somewhere else just say I am in a violation but not sure how or what else to tell you other then that this might need to be brought to your attention.Show lessDockDog jumping fool
Developer Response
We can address both of your concerns. You can multiple shipping references by clicking the plus symbol on the Setup screen. Please contact us at 844-307-2867 so we can show you how to accomplish what you're trying to do.Horrible
Company requires us to use it versus paper logs. App takes 3 minutes to open.... that’s if it opens and doesn’t crash. Usually in the morning it will open and allow me to login however I’ll have a 14 hour violation because it will crash over and over and over and over in the evening and I can’t log out. If I wasn’t required to use it I wouldn’t. The actual app itself is decent if it worked like it should.Show lessbig dawg 3030
Terrible app
This is a horrible app that doesn’t work most of the time. I have to spend 5-15 minutes every time I need to log in or change my status. It will force close or just not load properly. I am forced to use it as it is what my company has chosen but making logs mandatory and having an app that is trash is not a great combination. Hope they fix it soon.Show lessbrokntony
Update your friggin app, Verizon!!
This is a great platform, but there are businesses paying a lot of money for a service that isn’t being given very much attention. I don’t even want to know how many man-hours I’ve spent waiting for the app to open between stops. I’ve been put in violation several times because the app kept crashing and logging me out so I was unable to log my mandatory 30 minute break. The thing that kills me is that these problems wouldn’t happen if Verizon would use the money they’re making from this service to get someone to keep the app updated for log-out bugs and crashes like the ones that thousands of professional drivers are experiencing. I’m extremely dissatisfied with the quality of service due to the lack of maintenance in this app.Show lessSirMrAustin
Developer Response
We've put out multiple releases that will improve your experience. If you're still experiencing what you described here on the latest version of the app please reach out to logbook@verizonconnect.com so we can work directly with you. Sean, VZC Reveal ELD Product TeamNot recommended
Program may or may not see your truck at beginning of the day resulting in paper logs. During the day when driving it loses your truck and goes to the on duty not driving line. Customer feedback when you eventually get thru is either fixed instantly which is rare or they have a 2 day turn around. I have done what fixed it in the past and still will not see my truck. Hopefully tomorrow is betterShow lessneedQA
