Leave a Review REVEAL ELD Logbook
Worked 1day
This was my employer’s idea to get this and it’s been nothing but a problem. It worked the first day and now it won’t connect to my truck. I keep getting violation after violation and I have no clue how to fix it. My screens don’t look anything like the pictures and it never gives a drive option but tells me to restart my truck. Safety hazard! Ugh!!!!Show lessBp1099
Needs a iOS update to select which Bluetooth
Really wish you could update the iOS version, we have some trucks in our fleet that allow the iPad to work n others run off Bluetooth Classic (Gen X) and unlike andriod you can drag down a bar and change which setting you like, only reads low energy Bluetooth, be great if they can update the iOS version betterShow lesswgernert
Bad app
App 50% of the time will not change your status when you stop. I need a log book that I go on duty, it logs me to driving when I move, and It does the rest. Why have it connected to the truck if I have to change my status myself?! App will freeze up. Will ask you to re-certify the last 30 days all the time. Bad design. Needs workShow lessHeavyhaulAL
Just not functional
This app just constantly disconnects from the truck locks up. So I have to reboot the app the phone on a daily basis and multiple times. It’s super frustrating I don’t understand what is so difficult with developing a app that can record my hours of service. I have used others before and never had this much disfunction.Show lessCalvin@75
ELD review
Had to use a spare truck and tried using my phone to log since I couldn’t get my regular computer out of my truck since it was locked in the shop when I had to leave out. Worst thing I’ve dealt with since ELD’s come out. Couldn’t use my IPhone to log onto my truck because it wouldn’t find it. . The Help instructions and training video were useless. The help number was useless. Such a ridiculous non reliable company I’ve ever had to deal with.Show lessfristrated driver
Glitchy
Overall, I like the app. I’ve had only one of my company’s truck that it never changed the status from on duty to driving once connected to the unit. I’m not sure what been up with it for the last few months. I’ve done all the updates and it’s been glitchy. I’ll certify all my logs, but when I log into it the next day, it’ll show me a list of logs that wasn’t certified.
Warnings keep popping up on the bottom and I have to keep hitting the X button a ton of time for 2 warning. Doing this will kick me off the app.Show lessBull and bronx
Developer Response
Thank you so much for the review. If you have anymore feedback or things you would like us to look into please reach out to logbook@verizonconnect.com. Thank you-Ashlee, Product TeamBad system
This is the worst ELD system out there. It disconnects from the truck all the time. It doesn’t update in a timely fashion. It’s not even close to Driver friendly and the class Cds are backwards. It takes time to learn to understand and then it just leaves you scratching your head wondering, who the hell thought of this. Yep
Ok I need to update my Review. The Development team from reveal reached out to me in hopes that we could work together to fix this system. Because I use an IPhone it does work differently in a technical way. We bumped into a few walls, I cussed a lot, but reveals diligence came through. Now I have a system that I can’t ask anymore out of. I can update it as needed by a driver, it very rarely disconnects from the truck and when it does it’s because I’ve been in a no service area for a long time. It’s lightning fast and very responsive. The last month has totally changed my mine about this system. Thank you Reveal.Show lessJumper Simmns
Developer Response
Thanks for the feedback Jumper Simmns. We'd like to get a better understanding on your struggles. Can you please contact logbook@verizonconnect.com to schedule a call with a member of the Product team? Sean, ELD Product TeamStillborn app
Still crap. I’m only leaving another review because I’m back, I had to reinstall the app since it refuses to populate the various on duty status available. When I go to change duty he presents me a blank page, but it’s OK, because after 20 minutes or so it will finally populate. This garbage is still wasting an hour a day of my time but I could spend driving, or watching cartoons, or anything rather than sitting on hold or waiting for Verizon to get back to me. To fix problems they are already aware exist. I’m not going to talk about the app disconnecting constantly, or automatically putting me back on duty after I’ve logged out for the day, or the 45 minutes of and re-calculating If I edit something simple..... if I was on the Verizon team developing this app, I would start looking for a job now before the class action lawsuit leaves you unemployable. That’s just my opinion. Of course I should make the disclaimer this is my opinion alone and does not represent the views of my employer that was suckered into a contract with Verizon. I would’ve dropped his anchor a year ago.Show lessdisgruntled with garbage
Developer Response
Thanks for your feedback. I'm sorry to hear you're having issues with connecting back to the app after our last update. That isn't the experience we aim to provide or a normal occurrence for our customers. We'd like to hear more about this issue so we can troubleshoot with you. Please reach out to logbook@verizonconnect.com to schedule a call with a member of the ELD Product Team. Idil, Product TeamApp
When first started with this app 2 years ago we nothing but issues with the app. But we started working with the technical support team with Verizon early this year and this app has gotten 100 times better and with new updates coming out more often this app is just going to get better. I would like to thank the technical support team for all the do. Keep up the good work guys.Show lessb4by byrd
Developer Response
Hello, Thank you for taking the time to leave us some feedback , we are sorry you have been running into so many issues with the system. Can you email Logbook@verizonconnect.com with your contact information so we can set up a call with our development team? Curtis, ELD Product TeamWorst app EVER!!! Unacceptable
If I could I would give this app minus five stars! Even after the last update it freezes and crashes constantly. Complete waste of time! Unfortunately our company is locked into a contract with Verizon, so the drivers don’t have a choice. I think they need to scrap the app and start over! Consider something more user friendly like the Keep Trucking app. What were these developers thinking??!! KEEP IT SIMPLE STUPID!Show lessSellgal
