Leave a Review REVEAL ELD Logbook
Horrible service
Customer service is nearly nonexistent. I had three people in a row hang up on me after explaining my issue. The fourth person claimed to start helping me out but a week later I’m still waiting for a reply. I’m seriously having to consider changing jobs because this service is so bad. The feds should shut them down!!Show lessscrew you verison
Worst Fleetmatic Services
Whatever you do, PLEASE, do not get in business with this company. They are never able to solve any issue regarding their ELD units, and the customer service reps just continue to transfer you and keep you on hold, and if that doesn’t tire you enough for you to hang, they say the will call you back to fix the issues, or to “wait for and update to complete” but they never do, and IF they do, they repeat the cycle. Bottom line is, is a crappy, incompetent and unreliable service. Verizon saw the opportunity to take people's money without any warrant of good service and took it. Wish I could rate less.
Get Keep Trucking or something else instead.Show lessMarieJo2019
Violation problems
Constantly getting violations for exceeding 8 hours of driving even though I have taken breaks longer than 30 minutes prior to 8 hours. Several drivers complain about this same problem wit our company. Managers does not get any notifications. DOT looks at it and you have to spend time explaining and showing them it is a system problem.Show lessretboomer
Complete garbage
This is the worse ELD I have ever had. I don’t know why our company continues to utilizes this. It always says it’s disconnected from the ecm. In the middle of driving it’ll just go into on duty. Then I have to revert to using paper logs. 5 days later when the app catches up, then it’ll display my correct hours of duty. This is going to get someone in trouble with DOT. Verizon should be ashamedShow lessTrucker Rod 01
Certified Days issue
the desktop version will show days are not certified. However, when you log in your app, those exact same days are showing certified.
I called tech support and they escalated to the software developers. This is still an on going issue. This can cause huge compliance issues. For example, if DOT subpoena’s a drivers logs during an inspection and Verizon Connect reports days are uncertified, we could potentially get into trouble behind this. The reliability here needs to be fixed!!!!
The app is overall getting more robust but there is still work to be done Verizon. I don’t want to have to email the CEO again.Show lesstruckman2021
Issues
My company has been this app now for several months, maybe a year now, and we have experienced many problems such as disconnection from the truck while on duty driving , log editing trouble, updating the app, displaying log violations are incorrect ...etc Oyr transportation manager has been in contact but we continue to experience issues, too many times we have had to remove and reinstall the app with limited success. The interface is easy to use and when the app is behaving it’s on point. Even now it reminds me there is an update available but will not update. Too many bugs..Show lessPurves mp
Developer Response
Thanks for taking time to give us feedback. We'd like to help you with the issues you’re seeing, please contact our driver support team on 844-307-2867 or logbooksupport@verizonconnect.com let's see what we can do for you. Paul, Product TeamCustomer support is the worst
We’re so frustrated with Verizon and reveal I can’t even tell you supposedly we have a support manager it’s just the Verizon health number they say they’re going to call you back in 24 hours they never call you back they escalate to tier 2 which is nothing the installation on our truck went so horribly we actually have the charger cable to our phone stuck in the dash we have broken templates over the gauge panels the installer put the drivers camera behind the visor to the drivers can just lower the visor if they don’t want you to see anything. The only way we get any response is we have the information of our salesman he of course returns phone calls and answers his phone very frustratedShow lessCHRIS THE COOL GUY
Developer Response
Thanks for taking time to give us feedback and sorry to hear your experience isn't up to the standard we would expect. Our ELD support team is on 844-307-2867 and logbooksupport@verizonconnect.com and our user guides can be found at https://tinyurl.com/y28pgkb6. Paul, Product TeamNot good
Truck can’t seem to stay connected to any phone for very long. App always kicks me out, making my log miss driving events. Also the app keeps losing the truck all together. Says no device found when the truck is idling and I’m sitting in it. It hasn’t been able to pick it up in over a week. Not a good logging system all together. If it were reliable it wouldn’t be half bad.Show lessChaoticCodeMan
Bad product
I didn’t expect how bad this product is developed by Verizon. You think this big corporation with big amount of sources should create something spectacular and reliable and you are wrong. Verizon simply acquired Fleetmatic with their approach of eld system without simple knowledge what actually truck driver need.
I know different eld providers who’s product does not require sharing hotspot from your cell phone if you using eld on tablet. Verizon is big wireless company and they didn’t include wireless data option in their eld system just unbelievable . If you want this option you have to pay extra which brings verizon connect product cost outrageously high.
Don’t go with this product it is really bad and it has a lot of issues which you would never expect. No wonder it has led them two stars in rating.
Shame on you verizon for developing such a poor product.Show lessdismag
Needs work
The theory behind this app is amazing. execution is not so amazing. App disconnects from my truck all the time. It will log me back in as “driving” after I go off duty for the day, causing me to violate my on duty times. It does this ALL THE TIME. Sometime if this happens, and I go to make a “missed punch” adjustment, the app won’t let me make an edit, so I literally have to shut down and wait until I’m “rested” to continue working, or risk getting pulled over and fined and quarantined at a weigh station. This app has caused many, many, many lost man hours. I use it, only because I’m forced to.Show lessMsc913
Developer Response
Sorry to hear about your experience. We'd like to help you troubleshoot the issue, please contact our driver support team on 844-307-2867 or logbooksupport@verizonconnect.com let's see what we can do for you. Paul, Product Team
