App crashed during booking,
The app crashed during booking. Sent me an email saying the booking was on hold - none of the links worked. So booked again. Then they send me a confirmation of the first booking. Trying to get a refund but they want to pocket the difference between any rebooked flights - over AED 1000, and keep AED 400 on a full refund on fully flexible flights. Customer service is too slow to actually deal with the issue before the flights and there are no options to communicate other than calling - Asian deliberately making things difficult so they don’t have to help you. Hard to see this as less than theft - wouldn’t be surprised if their systems were deliberately designed badly so they just get to keep your money. At least give a credit so I spend it on future flights, and have a WhatsApp number.
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Booking not automatically saved
The bookings are not saved in the app , despite using skyward I need to manually enter the information every time
Hidden charges
What’s with all the hidden charges? And why charge a fee to accept a payment when no one else does?