Better than the website
Very good but why can’t one copy and paste info on the EK number. Easier to book than the website.
App crashed during booking,
The app crashed during booking. Sent me an email saying the booking was on hold - none of the links worked. So booked again. Then they send me a confirmation of the first booking. Trying to get a refund but they want to pocket the difference between any rebooked flights - over AED 1000, and keep AED 400 on a full refund on fully flexible flights. Customer service is too slow to actually deal with the issue before the flights and there are no options to communicate other than calling - Asian deliberately making things difficult so they don’t have to help you. Hard to see this as less than theft - wouldn’t be surprised if their systems were deliberately designed badly so they just get to keep your money. At least give a credit so I spend it on future flights, and have a WhatsApp number.
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Booking not automatically saved
The bookings are not saved in the app , despite using skyward I need to manually enter the information every time
Hidden charges
What’s with all the hidden charges? And why charge a fee to accept a payment when no one else does?
Mr Altaf
Not very intuitive could be a lot better. Need to work on the customer experience and make it easy for them to pay and book flights.
Wonderful app
Very easy and amazing services
Basic app
There are a couple of things that need to be fixed:
1. The app doesn’t “remember” the login with Emirates account details, so this process needs to be done every single time.
2. The Boarding passes on Apple Wallet don’t show any Emirates status (Gold, Silver) and do not specify the eligibility to enter the Business Lounges.
3. The boarding pass on Apple wallet doesn’t show the gate, unlike other airlines in EU.
1. The app doesn’t “remember” the login with Emirates account details, so this process needs to be done every single time.
2. The Boarding passes on Apple Wallet don’t show any Emirates status (Gold, Silver) and do not specify the eligibility to enter the Business Lounges.
3. The boarding pass on Apple wallet doesn’t show the gate, unlike other airlines in EU.
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Best Airline app
Easy to use and very very clear, wish they were all that clear
Terrible app
It’s unbelievable this is same company as emirates , the emirates app works fantastic , this is awful and mostly unusable since last update .
It asks me to login every time , then sends otp , I enter otp and the screen just goes white .
After many attempts I manage to login . I want to mage a booking . Why are there no stored bookings? When I click manage it asks me to enter my name and booking reference , then when I have done that it asks me to provide all the passenger details again including passport information , which was already given on the original booking . Then as others mention, there are no stored credit cards , I have to enter all the information for that including my registered address , in summary , a terrible over complicated app , a suggestion ! Go and look at your sister company emirates app which is fantastic
It asks me to login every time , then sends otp , I enter otp and the screen just goes white .
After many attempts I manage to login . I want to mage a booking . Why are there no stored bookings? When I click manage it asks me to enter my name and booking reference , then when I have done that it asks me to provide all the passenger details again including passport information , which was already given on the original booking . Then as others mention, there are no stored credit cards , I have to enter all the information for that including my registered address , in summary , a terrible over complicated app , a suggestion ! Go and look at your sister company emirates app which is fantastic
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Bugs
I don’t even know how this airline still operating
