Leave a Review Go Kinetic by Windstream
App down but functional
Tried to add a payment method for over a month so I could pay my bill but every time I logged in and tried to add, it said the server was down and to try again later. Well, a month later, here I am finally able to add an account to pay my past due bill and current one. Was a bit frustrating but I’m glad I was finally able to get it taken care of. Just thankful they never cut our service. The app is still very helpful…
When it decides to work!😉😂Show lessfrom1to2under3
Pretty useless
It doesn’t show my account status, can’t view my bill, can’t view order history, the only thing I was able to do is use the chat function to report an outage. They confirmed there was an outage and created a ticket. Even after that, can’t view the service ticket I just created, shows no open tickets, no closed tickets or anything in the app. Just says “Comminication error”. My phone is on cellular and has connectivity so it’s not due to the outage in my area. When I try to view my bill it says an upgrade to billing layout is in progress but it has never worked. So I don’t know how long that upgrade takes but the app is nearly useless. I gave it one star because I was able to contact support about the outage. That’s all the app is good for.Show lessim14pinball
Doesn’t listen
When I called kinetic to start my service I was not listened to, I told kinetic that I didn’t get my money until between the 29th & the 1st of the month, kinetic set my payment date up for the 26th of the month & when I called kinetic about the issue I had call 3 times before I got my due date changed for the next month & they tried to charge me $7 for their mistake when they didn’t listen to me in the first place & kinetic still expects me to pay my June bill on the 26 of the month, the internet service works perfectly but customer support doesn’t workShow lessBlackJack7512