Leave a Review Go Kinetic by Windstream
App down but functional
Tried to add a payment method for over a month so I could pay my bill but every time I logged in and tried to add, it said the server was down and to try again later. Well, a month later, here I am finally able to add an account to pay my past due bill and current one. Was a bit frustrating but I’m glad I was finally able to get it taken care of. Just thankful they never cut our service. The app is still very helpful…
When it decides to work!😉😂Show lessfrom1to2under3
Pretty useless
It doesn’t show my account status, can’t view my bill, can’t view order history, the only thing I was able to do is use the chat function to report an outage. They confirmed there was an outage and created a ticket. Even after that, can’t view the service ticket I just created, shows no open tickets, no closed tickets or anything in the app. Just says “Comminication error”. My phone is on cellular and has connectivity so it’s not due to the outage in my area. When I try to view my bill it says an upgrade to billing layout is in progress but it has never worked. So I don’t know how long that upgrade takes but the app is nearly useless. I gave it one star because I was able to contact support about the outage. That’s all the app is good for.Show lessim14pinball
Doesn’t listen
When I called kinetic to start my service I was not listened to, I told kinetic that I didn’t get my money until between the 29th & the 1st of the month, kinetic set my payment date up for the 26th of the month & when I called kinetic about the issue I had call 3 times before I got my due date changed for the next month & they tried to charge me $7 for their mistake when they didn’t listen to me in the first place & kinetic still expects me to pay my June bill on the 26 of the month, the internet service works perfectly but customer support doesn’t workShow lessBlackJack7512
Can’t get the App or Website to load?
I don’t know if it’s just me, or if other people have experienced this but whenever I go to log in whether it be on the app, or the website itself I get stuck at a loading screen. On the app it says “syncing data” and will stay there, the longest I’ve waited for it to load has been 3 hours. On the Website I just get a white screen, and this is also on other devices not just my phone, my computer, my old phone, and my iPad all produce the same results. Each time I have to pay I have to call them. When I brought up that the app or website not working to someone on the phone, they tell me “just wait for it to load.” I’m not sure if I’m doing something wrong, or if there’s something wrong with my account but I’ve never gotten the app to work, or the website.Show lessCityMorgue99
Don’t make the same mistake
This Wi-Fi is by far the worst I’ve ever came into contact with first of based on your area the best you can get is 3g for those who don’t understand let me put it like this 3g hasn’t been used in normality since phones came with a keyboard. Next thing you have to deal with is that it will constantly disconnect and/or drop in speeds when you call to get opinions on it good luck cause there best idea is to reboot it instead of finding a permanent solution, sure the price might be lower than most but the amount of difficulty’s you will face due to it are the highest of them all. All I’m saying is make a good decision a wise decision and don’t bother with this company, you get what you pay for truly.Show lessyhnpanda
Won’t get past Syncing Data screen
I’ve done everything imaginable to get this app to work and I sign in and just says syncing data. I can’t pay my bill unless I call and even that is glitchy when I get two different user interface options. I have updated the app l and uninstalled it and reinstalled and nothing. I’m running an iPhone 15 pro so there’s no reason why it shouldn’t be working and it makes paying my bill and enjoying the “benefits” of Go Kinetic pointless. Unfortunately I don’t have any other options in this small town for internet but I’d rather use 3G Wi-Fi hotspot then this garbage.Show lessForty Six and Stu
Beware
Beware of this internet service!! This is the worst internet service I have ever had. For 8 days now I have been without internet. I call they won’t tell me what is wrong with it. They say don’t worry about the timeframe of getting it fixed. I have to I work from home and have had 3 kids home from school and they haven’t been able to do their school work. I get text saying there is an outage and the next day they create a ticket for someone to come out to my house, but then it’s canceled. They text again with another ticket time for 3 days later. I already had a ticket for the day of but it was canceled so I have to keep waiting. Who does that why cancel my ticket and more it up 3 days. We have to go another 3 days without internet I pay for. Also I been paying for a house phone, but was told I didn’t have one. I will not be staying with WINDSTREAM!!!!!Show lesslololol ololololol
Payment Rejected
I just received notification from Kinetic that payment was rejected by my credit card institution! Recently my account was hacked and I was issued another card but I was told that even though this was a draft it would automatically transfer to my new card account so if this is true, why did it not go on through or what do I need to do to correct this?Show lessMspress
Needs more payment options
The app would be better if it gave you a custom pay option. For example if I owe $150 the app only allows you two choices to pay: the entire $150 OR past due $80. It needs an “0ther” option to select your own amount. I’m on a fixed income and wanted to pay $125, but can’t do I end up having to choose the past due amount which is less. These are tough times, giving a customer the option to pay more than the past due amount (as your competitors do) would generate you more revenue and help the customer budget on a fixed income.Show lessbixeman1945
Easy to Pay! Minor changes to the App could improve costumer satisfaction
The APP makes it is easy to use to pay bills. Not as easy to see the breakdown of the bill.
The APP USELESS when your internet service has an interruption of service. The customer makes a call which is generally answered in 9 minutes and 59 seconds, the customer service representative must transfer a the technical service department; they may have an answer (best case scenario), they may run a diagnostic OR the technical service representative may ASK, “Have you tried rebooting the system and running your own diagnostic on the APP?” 😬🤯😲
PLEASE CHANGE THE SCRIPT!
The APP cannot be used if there is no internet access/ internet service interruption.
A suggestion to provide better customer service: SEND A GANG TEXT or AN EMAIL TO THE CUSTOMERs IN THE AREA OF SERVICE INTERUPTION. Then I do not have to call you and use my PRECIOUS TIME. This minor change could make many customers much more satisfied with the service you provide.
Thank you.Show lessOriginalM.
