Leave a Review Go Kinetic by Windstream
Screen time limitations don’t work
My ex internet provider had a really awesome internet limitations/WiFi extender called Plume. I could set limits for each of our devices, websites they could and could not download from and I could set downtime hours for each of my kids’ devices. When I switched to kinetic, I was told I would have something similar with this app. Most of my devices show up as “unknown” so I have to find their IP addresses to figure out what device that is and every time I set down time, it shuts the internet off to their device at the wrong time. I have no idea what time zone this app is in but it’s definitely not mine. I set down time for 10 pm and by 5/6 pm, the internet is not working. Useless.Show lessCgrace85
Would highly recommend
The service and quality is far superior to other internet providers.jcucigivhctx
Horrible
The only reason to download an app for this service is to pay a bill. Every time I pay my bill using the app it acts like my payment did not go through. The first time this happened I kept trying and trying and ended up having to call (which takes forever). The next time it happened I went to their website and it said I owe $0 because I had I fact paid it. The app still showing that I owed my monthly payment. It’s annoying to go on their website and have their app shoved down the customers throat for it to not work properly. You might as well just pay your bill on their website. I would be switching providers if there were any available in my location, but unfortunately, there is not.Show lessannon 7894368
Unsatisfied customer
The App is the best thing about Kinetic. The service is terrible. I have been having problems with my Internet for several years and it os always the same problem.
I was told back is 2021 by technicians that I would have fiber optic by te first of the year of 2022 and it has not happened yetChanging supplier
Terrible service
Most unreliable internet provider with terrible service and connection. Drops every time it rains. Sit on hold for 30min plus waiting on a representative. Do not use.
However, the app is easy to use except it will not connect you to a live customer service representative. Save their phone number in your phone for when you have to call 20 times to get your internet reconnected.
DO NOT USE THIS PROVIDER if you work from home. Or if you want reliable service.Show lessJustBeb
Internet shuts down constantly
I got this internet service 2 days ago. Since then, the internet shuts down multiple times for long periods of time. They assisted me over the phone to reboot the gateway, but still, internet down. They said they would send a tech but in no less than a week. For me this is bad as I work from home. I have tons of work to do because of this. I am disconnecting this service asap. Do not recommend it at all.Show lessdcmc1990
Service is fine but customer service supervisor arrogant
Internet service was good; at least the technician was honest about my speed (due to my house location)— way better than Spectrum who lied about the internet speed.
However, I don’t like the fact that I was lied about the initial charge by Kinetic sales. The sales told me no initial charge. When I set up, I was charged $50 initial fees. I called the customer service; the representative was very unfriendly (and almost arrogant) telling me that she was the supervisor and not willing to waive $50. I won’t recommend.Show lesserical2019
Your Choice What To Pay
Everything is great! The only one thing that would be nice, if it will allow us to pay more than then the amount. This way if someone is short for the following month, they don’t pay much because the month before they were able to pay a little more.Daisy Huerta
Excellent Service Provider
I have always gotten outstanding service. The agents are very knowledgeable of the products and tech support is without reservation the best of the best. I have never encountered a problem with any of my services. Yes, I have internet and home telephone service. Thanks to all staff members for excellent service. You’re definitely rated #1. TCShow lessTeretha Carter
Teresa P Lown
Started with Alltel, went Windstream, now Kinetic, have been paying monthly bills for over 35 yrs. Have tried to get my bill down several times and nothing to avail. Paying for 2 places at same address now since late 2012. And was overcharged then too until I disconnected service on 1/7/22. When I called to disconnect service got a reasonable rate, and since then every one has been asking me to reconnect my service with all kind of deals. TOO LATE, upset customer!!Show lessTP Lown
