Leave a Review Go Kinetic by Windstream
Never knew it was so buggy
I’ve been getting Internet service for five years now from kinetic. I have been using the app the entire time recently I had to get all of my modem and everything else that technically is involved with that replace like a new install what I didn’t know was after they did that I would no longer be able to access my devices or see my usage in the app their app is buggy and I have spoken with three technicians trying to fix it so that I can control my smart home which is no longer working properly because I cannot see it on the app nor can I control my parental controls this is very frustrating when you rely on these things to run your home smoothly do not advise getting attached to the app until they work out all the bugsShow lessLaLaRogue
Horrible app; horrible company
Using app to chat, I asked why they had not canceled my internet/wifi on 8/16 as I had discussed the week before. Chat was horrible! Script was bad and cs person didn’t know how to use it. After repeated requests to get confirmation and get it canceled, the “chatter” asked me to fill out survey, giving him a 10. Since he did nothing but waste my time, I obviously didn’t grant his wish. There has been no followup; I am VERY happy with new company, and have disconnected kinetic devices. Am waiting for FedEx box they promised so I could send their equipment back. Horrible app; horrible company. (They won’t print this review).Show lessveryold&tired
App
This is a good app except for the fact you have to use they’er guidelines for a password and not the one you or I would like to use !! As far as a password goes , I should be able to use what ever I’d like to use , even one that I had before !! I should change this to 3 stars instead of the 5 I have it . Just because of the password issue’s !!Show lessswampsmurf
Making Payment
I’m excited to use the app to make my payment. I was connected with a representative to make a payment on the phone but was greeted with a baby crying in the back ground along with people laughing like she was at home. Didn’t feel comfortable after hearing that and had to argue with the representative that I’m not comfortable and will use the app.Show lessD.Brew
App is fine service is spotty
I’m giving a 1 star review for the fact that I have had issues with my service from the start. I live in a 4bd townhome. There are 3 beds up and 1 down. The internet box sits in the bedroom directly above my room sometimes I don’t have service and others I do! Never have the techs that have came out been able to fix the issue! I live in a small town and we have a limited number of providers we can choose from so I stuck it out with this company.. I was initially signed up with this service through a marketing rep who came to my door. He advised me I would get service for $33 and some change a month now my service has gone up to a little over $80 with no warning of any sort!!! I work 2 full time jobs just to be able to survive so every dollar counts! I do not qualify for any discounted rate due to having to work 2 full time jobs which in my opinion is unfair! I’m not looking or asking for any handouts; however be reasonable here!!! I do not appreciate your company charging me over double what I was paying without my knowledge!Show lessKY caregiver
Don’t do it!
If you have another ISP besides Windstream just do yourself a favor and stay with them. Do not switch to Windstream/ Kinetic unless you have no other option. This app never works. It worked on day 1 one this week after we signed up for fiber service with Kinetic. Now it can’t connect to the gateway and I can’t edit my profile to fix the incorrect spelling of my name. Customer support was a total joke and they couldn’t fix it either.
I’m just glad I haven’t called to disconnect Armstrong yet. I’ll stick with them since I’ve had them for 2 years with zero issues. At least their app actually works and I have more control over my network with Plume. It may cost me a little more but the extra expense is worth it to me for their reliability unlike Kinetic 🤷🏼Show lessAlpha Corndog
Thank God for this app😍
This is the best app especially when it comes to paying your bill. It was so simple and beyond easy and my bill was past due and I didn’t have to reach out to anybody or anything. I just made it straight online. Thank you for making things easy.shaunshaun87
Crooks
My bill used to be under $50 for just internet. I am disabled so last year I applied for lifeline ($9 credit) and the new internet credit ($30). It dropped my bill to $14. In the months gone by they have raised my internet bill so despite my credits I’m now paying back to what I used too. Which means my internet in 6 mos went from under $50 to $78. Absorbing any of the credit money I needed. Their corporate greed is disgustingShow lessdisabled in pa
Best internet
The Internet is fast very low cost customer service are always helpful and friendly I have personally recommended two other people and they love it as well.shaunadrian
No ugly tangle of boxes and cables
So far so good. It is more economical and just as fast as cable internet, with no tangle of ugly boxes and cords in the corner. Even after the introduction price period it will still be economical compared fro cable. Locally, there are only two choices for 1000 service, cable and Kinetic. All other providers are slower. Cable also frequently did not deliver the promised speed.Show lessno ugly boxes
