Leave a Review Go Kinetic by Windstream
Much easier to pay!
After spending an hour trying to login to my account online I remember this app. In a matter of seconds I had my bill paid and never did get logged in on the Internet.Jeeper51
Syncing no options
App stays on splash screen. Says syncing forever. When I did work I gave no option to save credit card for future payments. No option to bowl current of past bills and view any account information. It’s bad enough Windstream is the worst service I have ever had but to not have normal options on the app for my account. Less than one star if I could rate. Update. I still can not move past syncing screen. I want to pay my bill but Windstream is not allowing me to!Show lessAmber Thibodeau
Unable to set up autopay
This my second attempt to write a review. Apparently my nickname is taken. I’ve tried at least 6. I can’t set up auto pay which I’ve had set up for several years. The old method was easy and quick. Your new easier method won’t work. I’ve tried for over an hour.awuppy
No finger print log in
Downloaded the new Windstream app and noticed first thing it does not let you log in using finger print for passcode. I guess the little eyeball thing out to the side is for facial recognition. Still a lot of people use older iPhones than the X model or newer.
Have not tried to pay a bill but will try that when the bill is due.Show lessDwkuhl
Unable to Pay On Time
The App was not showing current bill and had no option to pay the amount that was due until the DAY OF the deadline and because I was busy yesterday, I was not able to pay it on time. I just realized that there was a bill due but I was late a day! This is unacceptable! Can you please find another app developer that can resolve this issue? Other companies can do it. I am not happy that you allow this to happen. I usually pay my bills at least a week before they are due because I don’t know how busy it could be for me on different days. Your app is NOT user friendly and ridiculously unhelpful!
Oh, and I did set up auto pay through the app. Nothing happened! What are you guys thinking?! Don’t you want to get paid on time? How many customers do you have? If you have 45,000 high speed internet customers paying an average of $80, you will be missing about $70,000 a day on interest if they can’t pay on time. If they pay ahead of time, your money is making interests those days you were not even supposed to have our money.
Please get a good app developer and pay him/her/them a good amount. It’s an investment worth paying for.Show lessMimayamor
Developer Response
I'm very sorry your are running in to problems using the app. Please contact Windstream Support at 1-800-347-1991 to get assistance with your Billing issue. Thank you.Unable to pay
I signed into my account online to pay my bill and I was redirected to the my win page. When I tried to pay online my only option was to download the app or sign out. I downloaded the app and it shows that I owe $0.00 due Jan. 28, but when I scroll down it says current charges are my usual monthly bill amount. There is no option for me to pay my bill. I have tried every page on the app and still no option to pay so I guess I will just say thanks windstream for taking care of my bill this month. That was an awesome surprise.Show lessLurly01
Developer Response
Thank you for your feedback. We've just released a new version of the app (v1.2.0) which addresses this issue. Please update your app and try again.
