Leave a Review Go Kinetic by Windstream
Paying through app
I use the app on my phone to pay my bill as I do all my bills, and kinetic is by far the most disliked. You submit payment and it does not Acknowledge that it took payment noConfirmation number or anything then it’s on to check bank to see if posted or call kinetic to see if it posted. It’s so frustrating to pay this bill. Do something to the app so it show bill was excepted. Other wise I love the internet service. What a far cry from spectrum.
Edit: thank you. When I payed my bill tonight it said payment excepted. I appreciate your listening to what I had to say.Show lessrosie pot
Good Service/Internet Prices Are High
Memetic Windstream has a good working Internet service. I just wish Internet cost were not so high each month. Fortunately I have the program that helps lower it for now but it’s hard on families how much the cost of Internet goes for each month. I’m very grateful for the connectivity assistance program right now.Show lessNightofstars
Cannot access e-mail via the app
The app is fine for managing your account data but when you try to access your email via the More options the email never loads. It takes a long time to bring in the logon screen. Once you enter your name and password, you get a blank screen and the email never loads.Customer in Arkansas
Absolute crap
After I enter my credentials on the app it says syncing data and that’s it. Won’t do anything else. Haven’t been able to login to my account since I’ve had my internet. On the website after I login I get a screen that says I don’t have permission to be there and can’t see any of my account info like my bill. I got the 100mbps package and my speed is only 50-60. I’m gonna cancel and go with another provider.Show lesszguyclark
Absolutely horrible
Whole service is terrible. The app just keeps buffering when I go to register with contact information, went online and did the same thing. Went to store to try and fix it and they had me call the help line, help line told me I had to register as if I wasn’t calling about it not letting me register in the first place 🙄 told him that the app and website was doing the exact same thing(buffering non stop) when putting my number and email in. Told me to delete app and restart my phone as if that would do anything. Absolutely horrible and definitely considering switching services. I work swing shift so it’s very hard for me to get time to go to store to pay the bill so it has late fees now because I can’t pay online.Show lessFoxcatlover
Customer service
So far my first bill was about 40 more then it was supposed to be. I was on the phone with customer service for over an hour and a half yesterday. I eventually hung up. Because I should not have to have paid the extra for the phone bundle, anything to do with phone because I did not ask for it.shane graham 33
Good but not so good
I have asked them for two months to bury my temporary lawn nobody has got in touch with me and it’s still not buried the Internet is good but I’m here by myself so one person it better be good for $60 a month I would really appreciate if somebody would get in touch with me about burying my temporary lineShow lessEbony 52
Excellent Experience
I have had an excellent experience with Windstream. The customer service is great, they have very few outages and when they do, they get everything back online as quickly as positive. Great job Windstream!Jwaterfall
Best internet service
They were quick to get us set up. They have been quick to respond to problems or request. The app makes paying really convenient.dollanna
A disappointment
Most of the time the app and website won’t communicate with the gateway. If you have a wifi extender it also won’t show on the app or website. No way of checking what signals the devices are at. I should of done more research on Kinetic before I signed up with them. I called them and they said we have to wait for an update but couldn’t tell me how many updates it would take . It could be a week or it could be a year!! Such a disappointment!! I’ve had nothing but issues since I signed up.Show lessHeather44144
