Leave a Review HSBC US
A credit card app that doesn’t allow you to pay
The app is hideous. As many others said, it is an improvement from the previous one, but HSBC’s app continues to miss essential features. Everything feels pieced together rather than programming an inclusive app. You cannot pay your statement balance from the app. The app doesn’t show your bank account details. Problem might be that even the web based page reroutes you to an 90s looking web page where you can pay. Nothing is integrated. Therefore, just 1 star. Receiving statement credits as part of the cash back program is not much better. You can only “order” fixed packages. You have to check out your cart, etc. it is validating your shipping address?! For a statement credit? I am not shopping at Target - I simply want the amount to be credited.Show lessFlup555
Warning to some iPhone 11 users
I was forced to delete my old app and download the new app. After trying several times to login I was given an error message of ‘Service Unavailable’. I called the customer service number on the back of my card. I spent 30 mins on the phone with a CSR who had me delete and re-download the app 3x and it still didn’t work. She checked with another colleague. They informed her that some iPhone users were not able to use the app and they were working on the problem. She told me to wait an hour and then try again. I’ve waited 24hrs and it still doesn’t work. At this point I have no choice but to use the website to login. Thanks HSBC. You never disappoint when it comes to disappointing.Show lessMellyMel@DC
Better than it was, but still need to improve
There is a section “move money”, but I only a have HSBC credit card, and don’t have a debit card, I have my debit card with local bank, so each month I have to go to web site from my laptop to pay a bill for credit card, since mobile app doesn’t let me do it. I don’t understand how come, I can not use any option in move money if I only have a credit card with hsbc. So the application allows me see my transactions and statements, but once a month I still need to go website and pay bill over-there. I regret that I applied for this credit card, hooked for mail promotion I wasn’t expect that each month I need to do extra things, closing this credit card will hurt my credit history so I trapped. Please make it possible to pay my HSBC credit card bill to pay with mobile app and add my debit card from another bank.Show lessSerik B
Developer Response
Hello, Serik! Thank you for your feedback, we really appreciate it! At this time we do not have the feature to pay your HSBC credit card with an external account on the app. No worries, we are working to bring that feature to you, we know how important it is for you. Please keep updating the app to see new features. Thanks! ^AFNot impressed
Since upgrading the app, I haven’t been able to use mobile online banking. At the end of downloading the app upgrade, I was notified that all the security set up was being transferred to the new app, but ever since, every time I try to open the mobile banking app it tells me “digital security device not activated on this device” and since “I don’t have the old device” to generate a passcode, I am locked out unless I call customer service. Don’t need the hassle to be honest.Show lessange_carter
From terrible to mediocre
The only reason I’m writing this review is because they said “we always listen to feedback” in the “what’s new” section.
Well, no one ever asked me about my feedback from HSBC, so here it is unsolicited. The app used to be probably the worst designed app on my phone. It got the work done but was unattractive and not user friendly, like it was built by amateurs in a hurry. The new one is a little better looking but too much of arcane security measures are there and I don’t feel like I know what’s going on with my accounts.
Also, I supposedly have a credit card with them but I have no idea where that information is located. For certain their “rewards” must be posted on a bulletin board in their lunch room and I have NO IDEA what they are, my points accumulated, etc... my solution? I don’t use it. I use another card with an app that works.Show lessaa1312
Very Disappointed
I travel internationally for work and am in multiple countries every month. I opened this account because of HSBC ‘s global availability. Boy what junk. I have had my HSBC Premier global account debit card for ONE DAY and am already done with this bank. You cannot see pending transactions online or on the app. This is important especially for those of us who travel a lot. We need to be able to see the pending transactions. As it stands now, HSBC does not display the transaction until the merchant has paid. This could take anywhere from 3 to 7 business days. Not good HSBC, not for a global bank like yourself. The funny thing is the available balance reflects the debit but you can’t see who the pending charges are from or the amounts of each one. I certainly don’t wanna be in another country to find out that something I charge three days ago was incorrect and now I’m gone and I can’t do anything about it. Also, this app is TERRIBLE. It’s very limited, unlike every other bank I’ve ever used you can’t lock or freeze your debit card, you have to call the one 800 number in order to do that. Stupid stupid stupid. I’ve called the one 800 number and it takes 30 minutes to get a hold of a representative. Well, sorry, if I need to stop my debit card I don’t want to be on hold for 30 minute. I don’t have time for that. I’m still very disappointed because I was excited to have this bank. Going to look at Capital One 360.Show lessGlobal Letdown
Developer Response
Good afternoon! We appreciate your feedback and are working very hard to bring the features that you want and need. I understand your concerns and frustrations, we are very happy that you chose to bank with us. Please keep updating your app and look out for new features that are being added! ^AFMissing some functionality
You can setup transfers and you can set them up to be sent at a later date. But then you can’t see them. Its like they never existed until the date the transfer happens.
You’re already interacting with the API to create new transfers. Why not create a view for all pending and completed transfers? The problem is, if one person on the account sets up a payment, expecting a certain balance on a certain date, and then another person (or even the same person) doesn’t know/remember about that transfer, or it’s precise amount, then they might make other transfers that could cause an over draft. The whole point of the app is to do all my banking from there. I shouldn’t have to get on the the computer just to check whether there are some pending transactions. The current behavior is basically a write only behavior which is asinine. I would understand a read only behavior. But if you are going to be able to write, you gotta be able to read.Show lessSaquintes
Scrolling
So bad, that I reverted to accessing my online banking through Safari instead of the app. In 2019. On the app, My Accounts never show up on first login, just a blank page. Transactions are not showing in the same order as the online banking statement. And what happened to the scrolling? I can scroll down like on any app, but the moment I scroll back up, the whole screen shifts to the ledger balance, when all I wanted was to check out the transaction I just scrolled past. Don’t try to re-invent the wheel HSBC, fix the scrolling to the way a regular app would. Imagine if every time you scrolled up on your Instagram, it scrolled all the way back up to your stories. Every. Time. Annoying right? Never wanted to move to another bank more in my life after this “update”Show lessV. Suri
Useless
Depositing checks is much more difficult than with the old app, especially if they are large sized. I tried to deposit one large check and the app froze and then told me I had already deposited it and refused to accept the check for 3 days. After downloading the app it asks if I want to transfer my security settings from the old app but a dead web page opens up when I push the button to transfer. The Home screen does not display account balances like the old app does, and the old menu options appear to be well hidden. The fingerprint password setup is incomprehensible. I gave up. Compare your app to the PenFed credit union that makes things so easy. Yours is terrible!Show lessOnceMoreTwice9490
Terrible!!!
Do not create apps if you do not know what you are doing!! This is worse. Even customer service rep does not know how to used new apps. It took 1 hours to figure out how to download and activate. There is noting new !! I could not see my financial statements and my credit card bills pay from apps!! I need to go to HSBC website as usual. Where other banks apps you could do with your one finger tap to pay credit card bills and see the monthly all statements!!!Worse then ever!!!
Thank you for waste my time!!!Show lessFreedomDiscover
