Telehealth by SimplePractice User Reviews

Telehealth by SimplePractice

SimplePractice LLC

Health & Fitness

Medical

Reviews Summary

Positive highlights

🙌

This app hasConvenient and time-saving

🤗

This app hasHelps maintain regular appointments

🔒

This app hasHIPAA-compliant and secure

🧠

This app hasEffective for therapy and counseling

🤝

This app hasHelps build strong provider-patient relationships

🌟

This app hasExcellent user experience and interface

🌍

This app hasAccessible from anywhere with internet

🚀

This app hasSeamless video and audio quality

📅

This app hasEasy integration with calendar

💬

This app hasUseful chat and text features

Negative highlights

🔌

This app hasDrains device battery quickly

🌐

This app hasConnectivity issues and dropped calls

🤖

This app hasOccasional technical glitches and bugs

🔍

This app hasLack of whiteboard or collaboration features

📞

This app hasLack of phone support for troubleshooting

🚫

This app hasBlocked downloads on certain platforms

🔒

This app hasPrivacy concerns with data collection

Top reviews

Most RecentHighest RatedLowest Rated

Telehealth

Great way of doing things during Covid 19.

It may change the way I see Dr’s in the future. Convenient and easy!

Thank you

M

Somethingnuw

5 years ago

Dropped

It’s frustrating trying to have deep and important conversations when you keep glitching. I appreciate the hipaa compliant platform but these are very needed sessions, especially with the quarantine. I have several clients that have decided to not do sessions because it’s too frustrating having dropped calls. It’s also hard sometimes to hear each other. I’ve even upgraded my internet to try and help. It would be helpful too if the clients didn’t have to download the app.

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Vrey1215

5 years ago

Excellent and feels safe

I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does.
Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift.
I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment.

Thank you

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Michele C.W

5 years ago

SP is great

I love SP’s telehealth! It is secure and HIPAA compliant, integrated to my calendar and pretty simple yo use. Unfortunately, it does use A LOT of your battery, so even with my devices plugged in, eventually during my day, I have to use a second device bc there is no battery left. My biggest complaint about SP is always related to their lack of PHONE support. Emails back and forth are really NOT an effective way to provide troubleshooting. For example, I am having issues with my computer audio for days, followed their tips and is still unresolved. SP would be pretty perfect if they added phone support. Without it, they get four stars only.

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HP2305

5 years ago

Not able to use on landscape mode

The App is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of the app. I hope that they make the IPad application as versatile and useful as the computer one

I was able to get the app to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue.

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Naliupa

5 years ago

Response from developer

Hi there, I'd be happy to help. Our engineers have released a fix for an issue some of our customers were briefly experiencing regarding landscape orientation on iPad. Please download the updated version of the app from the App Store to resolve this. If your issue is resolved, please consider updating your review to reflect this resolution. Thank you for your review of SimplePractice. - Gillian from SimplePractice

Not a secure App

Downloaded the App and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had Telehealth stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but this App gets a minus 0 several times for this imo.

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dlspace

5 years ago

Response from developer

Hi there, thank you for your review. I can assure you that SimplePractice, and Telehealth by SimplePractice, are both fully HIPAA compliant. You can read about our data security practices at simplepractice.com/security, and review our Privacy Policy at simplepractice.com/privacy. We do not share your information with therapists who use SimplePractice - in fact, downloading our app to your phone does not collect your email address at all. We are certain that the provider who solicited you did not receive your information through SimplePractice. If you have further concerns, please don't hesitate to reach out to our Success team. - Gillian from SimplePractice