Leave a Review Riva Fashion ريڤا فاشن
The return service is awful
The returning service in this application is completely awful, reflecting the supplier’s priorities in what should be addressed first and what is deemed least important. When purchasing through Visa online, all orders are processed immediately, often with delivery the next day or even the same day. However, when opting for cash on delivery, the order can take up to a week to be delivered.
Currently, it’s been a week and a half since I requested a return. Although the return was approved, I have not received any update on when the item will be picked up, and consequently, my refund has not been processed. This clearly demonstrates the seller’s priorities when it comes to payment methods and their disregard for customer rights.Show lessThisis.Maro
Developer Response
Dear valued customer , We sincerely apologize for the inconvenience you experienced with our return service, our top priority is customer satisfaction, and we take your concerns very seriously. we are deeply sorry for the issue that happened if it's not solved please feel free to contact us WhatsApp or call through 0096522216688 or through the email wecare@rivafashion.com Thank you.Best quality ever
v.proud to have this as substitute for those ones that support genocide! Thank you ZaraOmussef
سيء، bad, slow app
يجب تحسين الابلكيشن، جدا جدا جدا بطيء عند التنقل من لبس الى لبس اخر او عند اختيار ايقونة المفضله بطيء جداً ياخذ وقت كبير عند التسوق و خاصية البحث سيئه جداً نكتب شيء و يطلع شيء اخر
The application is very slow and bad, it is not fast when you want to add any item to the favorite, also it takes too much time to go from item to another, and the search results are not related to what we look for.Show lessK908643222
Developer Response
We've listened to your feedback and are excited to share that our latest app update addresses all reported issues. Give it a try and let us know your thoughts – we're eager to ensure your satisfaction with the new features! تم الاطلاع علي تعليقك ويسعدنا أن نشاركك أن آخر تحديث للتطبيق لدينا يعالج جميع المشكلات التي تم الإبلاغ عنها. يرجي تجربتها وأخبارنا بأفكارك - فنحن حريصون على ضمان رضاك عن الميزات الجديدة!Disappointed!
What a disappointment! Trying to support local businesses in Kuwait, I downloaded and tried to place an order for over 20 items. Upon checkout, I received the message that one item is not available,so I deleted the item and tried checking out again only for the same thing to happen. Each time I deleted the item “not in stock “ and attempted to check out again . I repeated about 15 times until there was only 4 or 5 items left in my cart, then gave up in disgust.
Not sure if this is an inventory problem or an app issue or both, but I can’t be bothered to deal with this degree of incompetence.Show lessRose921k
Developer Response
We've listened to your feedback and are excited to share that our latest app update addresses all reported issues. Give it a try and let us know your thoughts – we're eager to ensure your satisfaction with the new features!My card was charged 3 times and never got a refund despite chasing Riva multiple times.
My card was charged 3 times and never got a refund despite chasing multiple times.Ali is a dinosour
Developer Response
Dear valued customer , we are deeply sorry for the issue that happened if it's not solved please feel free to contact us WhatsApp or call through 0096522216688 or through the email wecare@rivafashion.com Thank you.I love Riva
Can you please , make more shoes for bigger feet , from size 42 and above 🙏Hal99009
Application failure
We received an sms with a hyperlink that takes us to the app and when u try to see the items it says your working on the application !!!then why do u send an sms when the link is not readyBasma123456789
توصيل بطئ ووخطا من شركه الشحن المتعامل معها
التوصيل بطئ ، و هالرغم من كتابه العنوان في الطلب والتواصل معي لتاكيد العنوان ، تم تسليمه لمندوب بعنوان وغلط . كما ان التواصل صعب جدا مع خدمه العملاءSF-SF-SF-SF
موقع غبي
موقع فاشل مايشتغل زين كلما جيت اطلب يرفض111jjklfazxv
Technical glitch
I had been over a month trying to place an order through the app, but it is not working! I never faced this issue before but I had issues with the app itself it doesn’t work properly!beating this guy up
Developer Response
We've listened to your feedback and are excited to share that our latest app update addresses all reported issues. Give it a try and let us know your thoughts – we're eager to ensure your satisfaction with the new features!
