Leave a Review Ubigi
Cheap, useful and highly effective
This app is a revelation!Poldom65
Developer Response
Thank you for your enthusiastic review! We're thrilled to hear that Ubigi has been so useful and effective for you. We aim to keep delivering great value and service for all your travels!Best eSIM service I could find!
Get 20% off your first package with code PXY3XZJL. After experimenting with several eSIM services geared towards travellers, I keep coming back to Ubigi. While the initial setup process can be a bit tricky, you only have to do it once. Contrary to many other eSIM apps, with Ubigi you keep the same eSIM and you just need to add data packages depending on where you travel. I’ve been using it for 2 years and it’s been consistently reliable. Also, data package prices are almost always the best on the market!Show lessgeolocura
Developer Response
Dear Geolocura, Thank you for the fantastic review! We're thrilled that Ubigi has become your go-to eSIM service, and we appreciate your loyalty over the past two years. It's great to hear that our data packages and pricing meet your expectations. We're always here to help if you need anything in the future!Works well but….
An outage in their service meant we had no data for our last day in Japan. And it was very hard to get any info on that outage. No posts etc were made and we were unsure if we had done something wrong. Had just repurchased additional data too so that felt like wasted money when the company couldn’t deliver for an entire day of our short trip.Show lessJH86JH
Developer Response
Dear customer, We’re sorry to hear about the outage on your last day in Japan and the difficulty in obtaining information. We had a minor technical issue that led to some data outages, which is now resolved. We appreciate your patience and understand how frustrating it must have been, especially after repurchasing data. If you need any further assistance, please contact us at https://cellulardata.ubigi.com/help-center/contact/.Bit Naff
I have 2 JLR cars but have to have individual sims for both so can’t use just the one card for updates etc, one of the cars lost the sim at some point, I suspect in a valet several months ago and trying to get a replacement has so far taken over 3 weeks so I’m now just going to buy a normal data only sim, probably for the best I think.Show lessBuzzbomb6
Developer Response
Dear customer, We’re sorry to hear about the inconvenience with managing multiple SIMs for your JLR cars and the delay in getting a replacement. Your experience matters to us, and we’re always looking for ways to improve. If you need further assistance, please don’t hesitate to reach out via https://jaguarlandrover.ubigi.com/contact-us/. We hope to serve you better in the future!DOES NOT WORK DO NOT INSTALL. SUPPORT NON EXISTENT.
Paid for best Asia eSIM and after payment and setup was left with a non working connection. Connections show as full bars and 5g but when attempting to load anything the connection incredibly slow and does not load anything… this app is a scam. When attempting to reach out to support for a solution and refund I was given an automated response linking to their faqs…. This app should be removed from the App Store for being an obvious scam. BUYER BEWARE. DO NOT PAY FOR THIS SERVICE AND FIND AN ALTERNATIVE.Show lessJojo Cor
Developer Response
Dear Jojo, We apologize for the frustrating experience and the issues you encountered with your connection. We rely on local providers for coverage, and we regret that the service didn’t meet your expectations. Please contact us again at https://cellulardata.ubigi.com/help-center/contact/ for further assistance. Please mark your request type as Other. We aim to resolve this and improve your experience in the future.Unusable
It worked for about a day and then randomly stopped working. I can connect and get full bars, but have no access to data. Support never responded and I ended up going to another company to buy a different esimGame centural
Developer Response
Dear customer, We’re sorry to hear about the issues you experienced with the service and the lack of response from support. We had a minor technical issue that caused some data outages, which is now resolved. If you need any further assistance, please reach out to us at https://cellulardata.ubigi.com/help-center/contact/. We hope to provide you with a better experience in the future.Horrible
Absolute rubbish. Terrible service drops in and out not reliable advise choose another serverHưh1234
Developer Response
Dear customer, We’re sorry to hear about the issues you experienced with the service. We had a minor technical issue that led to some data outages, which has now been fixed. If you need any further assistance or have specific concerns, please reach out to our support team at https://cellulardata.ubigi.com/help-center/contact/. We appreciate your patience and hope to provide a better experience in the future.Waste of time and money unreliable
I want my money back!!!! Absolute waste of money and time. Warning to everyone I was left stranded.
Don't buy use someone else !!!Ubigiwasteofmoney
Developer Response
Dear customer, We're really sorry to hear about your experience and understand your frustration. We had a minor technical issue that caused some outages, which has now been resolved. For assistance with a refund or any other concerns, please contact our support team directly at https://cellulardata.ubigi.com/help-center/contact/. We appreciate your patience and hope to improve your experience in the future.Worked for two days
Purchased the Asia plan for our trip to Japan and Korea. Only two days in our trip the phone service stopped working. We only used 1.3 Gb / 10 Gb. We got lost in Shibuya and couldn’t find our way back to our hotel. We had to pay a bunch of subway fares and ended up getting an eSIM from AirAlo to get home.Show lessBrendanNg
Developer Response
Dear Brendan, We're sorry to hear about the issues you faced with your service. We had a minor technical issue that resulted in some data outages, which has now been resolved. We understand how crucial reliable connectivity is while traveling, and we regret the inconvenience this caused. If you need further assistance or have any questions, please reach out to us at https://cellulardata.ubigi.com/help-center/contact/.Stopped working day 2 in Japan
Struggled to connect back to internet when we wanted to make our way back to our hotel from Tokyo. Luckily we remembered the way, however it did not connect for hours after multiple attempts to re-start. Sent a response to customer service when back at our hotel for assistance via the site, no instant help available. With a tight schedule this was a real hindrance to our trip.Show lessR.K24.09
Developer Response
Dear customer, We’re sorry to hear about the connection issues you faced and the inconvenience it caused during your trip. We had a minor technical issue that resulted in some data outages, which is now fixed. For any future assistance, please contact our support team directly at https://cellulardata.ubigi.com/help-center/contact/. They are available to help and address any concerns you might have. We appreciate your patience and hope to offer you a better experience in the future.
