Leave a Review Ubigi
Don’t use in the USA
It’s good for EU, but in the States very poor service. Also many apps don’t work. I can’t use Safari or Uber.Romkav11
Developer Response
Dear customer, Thank you for your feedback. We're glad to hear that you had a good experience in the EU, but we're sorry to learn about the poor service and app issues in the States, as these apps not working is not the norm, and should not be the case. For assistance, please contact our support team through this page: https://cellulardata.ubigi.com/help-center/contact/E-Sim did not work. Use any other app
E-sim did not work at all. I used it once in the UK and it was mediocre at best.
Tried using it again in the US and the sim literally did not function. I reached out to the company explaining this and they sent an auto-response explaining how to turn the e-sim on. Even though I explained, in detail, the issue I was having and my previous experience. I also had no data because their sim was broken, so I could only see their response in the rare chance I had wifi. And they did not resolve it.
Use any of the myriad other e-sim apps if you would like a reliable network.Show lessSkiddly doo
Developer Response
Dear customer, We're sorry to hear about the issues with your eSIM and the lack of effective support. We understand how frustrating this must have been. We are continuously working to improve our service and coverage. For further assistance, please contact our support team through this page: https://cellulardata.ubigi.com/help-center/contact/Very disappointed. No service most of our trip.
We were driving through Idaho and others in our group had service many times when we didn’t. Total waste of money. Had to turn on my home provider which worked fine. Can’t even contact support.Body Mind Health
Developer Response
Dear customer, We're sorry to hear that you experienced poor service during your trip through Idaho and that you were unable to contact support. We regret any inconvenience this caused and hope to provide you with a better experience next time. For further assistance, please contact our support team through this page: https://cellulardata.ubigi.com/help-center/contact/Excellent in some countries
I previously used Ubigi in Europe, Taiwan and Japan and it was great, full bars and mostly 5G service. I’ve had lots of issues in Vietnam however, and service has been spotty. Customer service wasn’t really helpful, which was a bit frustrating, however they refunded the remaining data allowance.Bryan Ramakrishnan
Developer Response
Dear Bryan, Thank you for sharing your experience. We're glad to hear that Ubigi worked well for you in Europe, Taiwan, and Japan. We apologize for the issues you encountered in Vietnam and the inconvenience with customer service. We appreciate your feedback and hope to provide you with a better experience in the future.Good in Japan, Avoid Elsewhere
I’ve used Ubigi in Japan, Taipei, and London. In Japan this worked excellently and was well worth the money. In Taipei, service was reliable, but the speed was slightly slower than that of sims you can buy at the airport - I would say go for it if it’s convenient there.
For the UK though - avoid. It was terrible coverage and speeds on my most recent trip. T-mobile’s free international 2G had better coverage, which is saying something.
Very hit or miss.Show lessheyyitstimtim
Developer Response
Dear Tim, Thank you for your detailed feedback! We're glad to hear that Ubigi worked excellently in Japan and reliably in Taipei. We apologize for the issues you experienced in the UK. Your input helps us improve, and we look forward to serving you better on your future travels. If you ever need assistance, you can always contact us through the following page: https://cellulardata.ubigi.com/help-center/contact/Only partial service
Calling and texting is unreliableMaggiePip
Developer Response
Dear Maggie, We regret to hear that our services did not work for you as you expected them to. We are unsure what you mean regarding the texts and calls, as we have a data-only service. If you need any assistance, please do not hesitate to reach out to our support team: https://cellulardata.ubigi.com/help-center/contact/Reliable and Consistent: My Experience with the Ubigi App in Japan
From my experience using Ubigi in Japan, traveling from Osaka to Hokkaido, I never had any issues. You’ll get 4G, LTE, and 5G, depending on the area, but it’s consistently reliable for using maps and seeking information. I had experience with another app that people recommended and regretted it so badly.
For now, I can only recommend Ubigi for Japan, as it’s the only country I’ve used it in so far.
I love it and will keep using it and hopefully when I visit other countries, I will have the same experience!Show lessNathanKant
Developer Response
Dear Nathan, Thank you for your wonderful feedback! We're thrilled to hear that Ubigi provided reliable service throughout your travels in Japan. We look forward to providing you with the same great experience in other countries on your future trips. Safe travels!Worked and then it didn’t.
Worked great in Japan but I can’t get it to work in UK. I had a 4 week trip to Japan in October 2023 and the eSIM data worked great! No problems. I tried to buy another plan for a 2 week trip to the UK that I’m currently on and have spent many hours troubleshooting and have not succeeded in getting it to work. I’m using the same phone. It’s frustrating. Relying on a friend and WiFi until I part ways from my friend for the last part of my trip.Show lesslateeight
Developer Response
Dear customer, Thank you for your feedback. We're glad to hear our service worked well for you in Japan. We're sorry for the difficulties you're experiencing in the UK. Your feedback helps us improve, and we hope to resolve these issues for you in the future. Enjoy the rest of your trip! If you need any assistance, please do not hesitate to reach out to our team: https://cellulardata.ubigi.com/help-center/contact/Great customer service
It isn’t completely intuitive but it does have alot of pictures to help you install, however the pics weren’t the exact same as how mine looked and as I was in a rush a few mistakes were made.
The customer service however was quick and fixed exactly what I needed.
First I put the wrong email in and they sent me a new QR within a few hours. My emails are a bit messed up so I didn’t see this and bought another and when I asked for a refund on one they refunded me. Really easy and super low stress.Show lesscharlotte_moores
Developer Response
Dear Charlotte, Thank you for your detailed feedback! We're glad our customer service team could quickly resolve your issues and provide the assistance you needed. We appreciate your patience and understanding during the installation process. We look forward to serving you again for your future travel needs. Safe travels!Works great in Japan!
Visited mainland and Okinawa, Japan!
Service was consistent in town but spotty in rural areas. (As I expected)
But I still give it 4 stars for the price. I was thankful to have internet access. Wish it would give cell coverage too so I could make calls! (Hopefully a future update/service)
Would recommend for Japan travel. (Just make sure your SIM is unlocked on your phone so you can use it! (Usually means your phone has to be paid off and unlocked).
Thanks, Ubigi!Show lessRhettDaJet
Developer Response
Dear Rhett, Thank you for sharing your experience with us! We're delighted to hear that our service kept you connected during your travels in Japan. Your feedback about coverage and suggestions for future improvements are valuable to us. We look forward to providing you with excellent service again on your future trips. Safe travels, and thank you for recommending Ubigi!
