Don’t make changes by chat! Bad system !
App and hostel were okay for the most part. However, they should have clear pricing and self service for reservation modifications.
I changed dates by chat in the app (pushed the stay by one day) because there isn’t a self service option. They raised the rate on me without informing me and refused to honor the quoted rates.
They should improve their customer service or at least improve this app to inform customers of pricing if their staff is incapable of it.1120LC
No point.
Downloaded the app to redeem a free nights stay that I earned via the loyalty program tokens. Can’t seem to apply that “free night” to any time or place and the customer support is nonexistent. Would rather book via other avenues that provide any amount of customer service.Rorzapan
Horrible experience
Received a Text on whatsapp the day before check-in saying I was forced to download the app in order “complete the check-in process”. This is incredibly inconvenient, suspicious, and I wouldn’t be surprised if they sold your number and whatever date they collect from your accountTomas Carpenter
Misleading information
The app told me I had enough points to book a room when in actuality I didn’t. What is the point of telling me that if I don’t even have 10% of what I need? It makes no sense.Gtargoni123
Horrible stressful experience
I used the app to ask for help with my booking, it was the worst idea ever, they changed my booking payment and charge to my card when I chose to pay at the hotel. Nobody seemed to care in helping me. Everything was “it is fixed” but it wasn’t, “contact this email”, “contact the hotel” I literally was without money because they charge me more than 2k before the date I agreed.
Be aware!barbiekb84
Selina are simply the best
I love the community here. They are accommodating and just plain friendly and good people! I love every time I come hand how accommodating they are. I made some life long friends doing the activities the hotel pits together.Dr Ron Unkulus
Doesn't work on iPad
I loaded the app on my iPad and all I could do was research destinations. There was no access to my account, trips, etc. I then loaded it on my iPhone and it worked fine. I have a 6th gen iPad mini running OS 16.2. It's probably just a setting I need to tweak.cookdoggie
Surprisingly good
I’m not a fan of the proliferation of proprietary apps but this app is beautifully designed and actually adds to the experience. Pleasantly surprised.walkpro
Mr. Toufik Bousbassi
Very simple and user friendly app. The apps has all the info you need about the stay, the trip, the price and experiences. I actually love the app; I booked two stay back to back already!Toufik B.
3.5
I love the idea of this app. So convenient and kinda fun, but it really doesn’t list all of the things that would be helpful to know before hand. I feel like there’s so much more offered at the locations and it could be better advertised360rmp
