Leave a Review Lyca Mobile US
Absolute trash
NEVER USE THIS. USE ANY OTHER COMPANY. THEY HAVE THE WORST CUSTOMER SERVICE EVER. 5 WHOLE BUSINESS DAYS TO RESPOND?!?!?
I spent over an hour trying to set this up. Switched to another company and was done in 10 minutes. Seems like a company that just doesn’t care and wants to collect moneyimthatskye
Cannot cancel auto renew
By online chat, by phone call, by app, you cannot cancel auto renew. Even they said they canceled but your bank account still withdrew monthly payments. Never see this kind of company, no integrity!!!Stupid Lyca
Very ignorant customer service
I had to call them every month to cancel one auto renewal for 10$ and they kept telling me there’s no 10$ plan on my account and I had all the text messages and ticked number for the confirmation of cancellation from the customer service , one of the girls said that whatever you choose to renew on the app it’s doesn’t show on the account when you call them for help and yes indeed you cannot cancel yourself using Lyca app any auto renewal.
I never got a refound for all the money and I had to call every month (for 6 months) to request cancellation of 10$ o and activate another plan .
Lost time money and nerves with them , not professional at all .Show lessCârca mârca
Forwarding to voicemail
This is really the mobile service ever !!!!
1- No ESIM (it’s freaking 2024!!!!)
2-valid only a month and after that plan expires, you can’t receive calls
(Mind you in Europe, it’s 3 months!!!)
3-Still no forward to voicemail (Again it’s freaking 2024!!!!)
4-Can’t check your voicemail from another phone!!
5-Can’t have an email (With your voicemail message) sent to when you get a voicemail !!!!
I really don’t how on earth Yall still allowed to operate !!!!! You don’t even deserve a star, I wished there were minus stars !!!!!
Get your ¥£€% Together !!!!!!Show lessF speeddate
Developer Response
Hi F speeddate Sorry for the inconvenience and delay, hope your issue got resolved , If still facing issue kindly let us know your mob number and issue you are facing through mail. We will resolve this issue at the earliest. Thanks, AppsTeam Appsteam@lycadigital.comWorst customer service
Customer service will literally hang up making you call back 5 times before someone is willing to talk to you. And occasionally you’ll get someone actually nice and helpful. Most of the times you get someone who just says they can’t do it and brushes you off. And when you finally had enough and want to switch, you HAVE to call customer service for your pin and account number. And they won’t give it to you unless you pay for another month of service that you don’t want with them.
I refuse to ever use this company again and I’d rather get a new number than give them another pennyShow lessTheSteakDaddy
UPDATE: HOW TO CANCEL AUTO-RENEW
If you are struggling in canceling auto-renew, port out your number to another provider!! To port out you need your account number and transfer pin! Call 612 and ask for those details but don't say that it is for port out because they will slow down the process!! You can also cancel your credit card (say it is lost or stolen) because there is no way to remove this info from the app! Good luck to everyone!
Attention everyone, this service is impossible to cancel!! You will need to cancel your credit card! Doesn't matter if you call, try the app, or any other alternative. The auto-renewal will stay on and the cancellation won't work! I have a reference number confirming my cancellation and I’m still being charged. Don't go for it if you don't like auto-renew.Show lessGiAaraujoSouza
It is IMPOSSIBLE TO CANCEL AUTO-RENEW
Attention everyone, this service is impossible to cancel!! You will need to cancel your credit card! Doesn't matter if you call, try the app, or any other alternative. The auto-renewal will stay on and the cancellation won't work! I have a reference number confirming my cancellation and I’m still being charged. Don't go for it if you don't like auto-renew.Show lessNever take action
Lyca mobile plan renew after all my data lost. And after several call and email they never take action. Today is day of eight but i did not hear from lyca mobile. I am using since last 4 year. I am disappointed.Krnptl
The worst app
I cannot renew my plan.
And my plan was expired without explanation.
I tried to renew or buy new plan, but it did not work.Sky8383
SCAMMERS!!!!
People reviewing this company as a scam are right! They’ve been refusing to turn off my auto renewal and there’s no way I can’t do it on the app or their website! I’m going to sue you guys if you won’t let me turn it off within this week. Please people, avoid this company at all cost!RayFinance
