Leave a Review Lyca Mobile US
Unable to cancel auto-renewal!!!
Scam company, they absolutely REFUSE to turn off auto-renewal! I've been trying for TWO WEEKS, and it still won't let me disable auto-renewal, they just REFUSE to let me opt out of this scam! This is absolutely INFURIATING! I have never seen such a shameless company before. It's a blatant disregard for customer rights! I am disgusted! How dare they trap us like this! This company is a disgrace! It's been an ongoing nightmare, utterly disappointed! I genuinely cannot comprehend how such a despicable company is allowed to exist! I demand an immediate resolution to this auto-renewal nightmare!Show lessPLL7U
Regrettably, there appears to be no viable means to terminate the auto-pay arrangement.
I am thoroughly disappointed and feel deceived by Lyca. During the plan purchase, I was compelled to select auto-pay as the payment method, despite the purchase page indicating that I could manually cancel it within the app afterwards. However, the reality is quite different, as I am unable to cancel the automatic renewal selection at all. The system continually displays the frustrating message, 'Renewal is already mapped for the given card.' This situation has left me deeply disappointed. If any software developers from Lyca happen to come across this message, I kindly request prompt assistance in canceling auto-pay. Being pressured into ongoing expenses is an unpleasant experience that no one enjoys.Show lessAbout esim
When u guys start offering esim services in us????Rit patel
Developer Response
Hello Rit, Sorry for the inconvenience caused. We have released a new version of the app with new UI and and quick performance. Please revert us with appsupport@lycamobile.com incase any issues. Regards, Team LycaSame Problem
Does not show how many megabytes have been used, solve this problem finally and fix online recharging, everything else is great.PaliOniX
Developer Response
Dear Customer, We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at appsupport@lycamobile.com so that we can resolve the issue. Regards, Team LycaCan’t see Data balance- app not that great
I have to login to their website to see my data balance. Mobile app doesn’t have feature. Several features in the app doesn’t work.Sivakiran
Developer Response
Dear LycaUser, We appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at appsupport@lycamobile.com so that we can resolve the issue. Regards, Team LycaTerrible app
Wi-Fi calling can’t be activated in the app. Calls get disconnected every few minutes no matter how good the reception. Store locator in the app doesn’t work at all. Completely incompetent app developers it seems. Avoid Lyca Mobile in the US!Mar.b
Developer Response
Hello User, Sorry for the inconvenience, We have released new version of the app. kindly uninstall the old app and install the latest version. we are currently working on the enhancement. Please revert us at appsupport@lycamobile.com incase any issues. Regards, Team LycaUseless app
The app never works. Gets constantly frozen. Never provides accurate information about the plans or data usage. Uninstalling.najsjajkajww
Developer Response
Hello User, Sorry for the inconvenience, We have released new version of the app. kindly uninstall the old app and install the latest version. we are currently working on the enhancement. Please revert us at appsupport@lycamobile.com incase any issues. Regards, Team Lycacannot login no matter how many times i try
i wanted to cancel auto-renewal but i have no idea how to do it. after logging out of the app, i can no longer log back it.
it says “ERROR AUTHENTICATE” after i enter my phone number.Miilkq
Developer Response
Hello User, Sorry for the inconvenience, We have released new version of the app. kindly uninstall old app and install the latest version. we are currently working on the enhancement. For Auto-renewal, Menu->Manage account->Manage Payment->Auto renewal setting Please revert to us at appsupport@lycamobile.com incase any issues. Regards, Team LycaAmazing update to the app
What a great update to the app, the last version was horrible and unusable, good work by Lyca to get this updated very helpfull and usable now.Bon.j
👎🏻
The new app updated has a good looking, but disappointed since not showing the summary of your plan chosen and the add data-on remaining. So badAansdine
Developer Response
Dear Customer, We really appreciate you bringing this to our attention. We would like to investigate your issue. Please share your contact details with us at appsupport@lycamobile.com so that we can resolve the issue. Regards, Team Lyca
