Leave a Review Miles
This app is not Legit!!
I had Miles app installed on my phone since January & had earned significant points toward redemption. 2days ago in JULY I go to check my progress again only to find that I have No Acct! Tens of thousands of points, just GONE!
I used this app faithfully & brought many other as well. I got a new phone & installed the app & transferred acct. & had to contact customer support & was told I had Multiple accts & I was about to be suspended! I said “I have 1 acct & Im trying to transfer it to a new phone.” I said I have tons of points to redeem & there’s ONLY ONE ACCT. They didn’t want to pay me for the points earned so they took them from me & suspended MY ONE & ONLY ACCOUNT for transferring to a new device! I had ONE account! Please Don’t waste your time & effort with this crooked app! This app deserves ZERO STARS! I’m sharing this every place allowed. All my friends are uninstalling due to this! Not Legit!!Show lessblackhatchic1
Developer Response
Hi blackhatchic1, that doesn't sound right! Please reach out to us at support@getmiles.com so we can get this issue fixed.A lot of missing trips
I started in January 2022 when the tier was by how much miles you covered. Now it is by trips and ever since they did trips they are not counting quite a few of my trips to the point that I have been logging in my trips to make sure they log it. Missing car and walks during lunch and that all adds up so it is now more difficult to get to a higher tier when they don’t count the trips it is getting quite frustrating. They don’t acknowledge that messages was received or my trips were added. I used to love it until this new system. I asked if they could hook up to my Apple Watch because I could verify my walks. Maybe they don’t respond because there a lot of people with missing trips.
I should be a tier level at the end of the month but they didn’t count 4 trips!Show lessDark secrets
Does not provide rewards
*please report for a scam if you believe that is what this app is doing.*
I have been speaking with customer service / help desk for this app over a gift card I earned for the past 4 months. I say earned because I checked that I was doing everything correctly before I started the process to ensure I would receive the gift card, since it was a large purchase (close to $2k). After providing the information and answering follow up questions promptly, the company just stopped answering and I have not heard back for over 2 months, even after requesting an update. I am left to think that this app has no intentions of paying out the gift card and is just stalling. Please do not think you will get what you are promised from this app unless it’s coupons you can find elsewhere.Show lessJul2392
Pointless
The concept of this app is pretty nice, but how it functions makes it almost pointless. The rewards that they have aren’t very good and they’re never available on top of it. I’ve made 200+ mile trips carpooling, making it 400+ miles with the carpool multiplier that would take a few days to show up, if they ever did. On top of trips not being very accurate half the time, the option to change a solo trip to a carpool trip was removed. So, any trips that didn’t register as carpooling, I was just stuck with as a solo trip. Whenever customer support was contacted, the only explanation I’d get was something along the lines of my passenger having to be registered and active, which they were. As far as I’m concerned, their customer support is useless as well.Show lessILILILUSIONZ
Great app,easy to use,No scams!
Almost never write reviews but this app has been awesomeI’m only 17 years old but still in the car rides that I take and bike ride I’m earning miles and money and seen many opportunities such as being able to pay for cooking classes with Zero miles and ect when they have deals and quickly got 10,000 miles to earn a five dollar gift card just seeing if you don’t mind the tracking and want a little hubby to take up some time I would definitely recommend this appShow lessjaden0330126768
Trash! Don’t waste your time. 3 years for nothing
I have been using this app for about three years now and have switched between three different devices in that time however I have never ever been able to cash out for any type of reward I have 15,000 almost 16,000 miles and still cannot even get a five dollar gift card after three whole years! I am a silver member I guess but still I haven’t been able to even get a small reward!!! I’ve even left it idle in the background for months and it never registered 90% of my trips and it resets every month so you can’t edit anything after that!!! I wouldn’t recommend using this app unless you are just not caring that they take all of your location data and use it for God only knows what and they say that they pay you for it but they definitely don’t!Show lessNikojord
New tier status
I travel 30 miles to work everyday and now the tier status isn’t based on mileage, it’s based on trips! I have to make 100 trips to just advance to new tier status, who makes 100 trips in a month?! And I wasn’t able to retain my tier status when the new updates went into effect. I’m really disappointed in this new system. I didn’t think the cash out for stuff was very good to begin with ( I have other apps that I do and doesn’t take long to accumulate points to cash out for a gift card) but I figured with this app, it was better than nothing to earn miles towards something that I could get later on even if it took a long time. After all, all I had to do was drive like I normally do.Show lessZwkctmom
Screw this!!
I’ve had this app for over a year now and slowly you have trashed it completely! It use to be a good place to get great deals on things but you slowly done away with the good things like the gift cards for a discounted “price” so to speak and the tech gear website deals!! It’s impossible IMPOSSIBLE to log in now that you’ve done this upgrade! I get stuck in a loop of “please provide your name we’d like to address your accordingly in the app!” Bull crap that will never stop! What’s the deal with that? Don’t want your users to access the app anymore?!? Seems a bit pointless to me to even leave this review but if I can save just one JUST ONE person from the headache this app has caused me in the last week, it’s worth it 210%!! Do you’re self a favor and download fetch! Less headache, less work… and they don’t track your every move!! 🙄 good gracious miles people, get your lives together here!! >rant over<Show lessCare Bears card
Developer Response
Hi Care Bears card, we're so sorry to hear about your negative user experience. We would like to make this right. Please reach out to support@getmiles.com to receive further assistance on this matter.Been using miles for the last few years..
Works great and keeps track on all the miles I burn just going to work and back. I use this to help with my taxes too, since I’m an independent contractor. This year I can’t seem to access the app without it saying something went wrong and refuse to load any trips I made. So I keep refreshing and still nothing. Thinking of never using this app again because I can’t access anything on the app. The maintance team need to fix this asap. You are making me lose money!Show lessChe'N
Convenient for commuters, but unreliable results
It’s an easy way to get stuff for something you’re already doing, but the miles have to build for quite a long time before you can really get “free stuff.” The smaller rewards are more attainable but mostly you’re using miles to buy coupons for more expensive items and you’ll actually have to spend money. The app also struggles to track my location, even though I consistently update my phone to “always allow” when it prompts me. I think the app is definitely worth it for anyone who travels more than 500 miles a month, though, or anyone who walks/rides the bus everywhere.Show lessMadMax7210
