Leave a Review Mercedes
First Class Service, First Class Vehicle
From the moment I walked into the dealership I felt the difference of this company. Helpful staff that were not pushy or asking a million questions about my situation. Once we were ready to test drive we were again helped without an interrogation. The vehicle speaks for itself…quite literally. The Mercedes app is amazing!
Any question I have will be answered and the system is a breeze to navigate. However, in case you are computer challenged there’s a service that is complimentary where a technician will come to your home and answer any questions you have. This car does everything except make coffee, but will definitely find the nearest cafe if that’s what you’re looking for. I don’t want my commute to end and stall going home just to stay in it for a few moments longer. Our salesman was first class as well (thanks Bojan Savic of Scottsdale). His patience and dedication to myself as a customer was unlike any salesman I’ve encountered. No rushing or pressure, just made sure I was getting the vehicle of my dreams. The only con to this experience is that I’ll never be able to get another brand of vehicle because I’m hooked on the luxury of this vehicle and the driving experience it offers. Thanks Mercedes 🥰Show lessJEM27!
Mediocre for luxury vehicle
When I first bought my vehicle, this app wasn’t too bad and it at least worked. I was kind of disappointed that basic necessities needed to be paid for just so I could utilize them like remote start and vehicle locator but at this point I’m fed up since this last update two weeks ago, none of my digital extras are popping up or working. I don’t even have any buttons available to try to utilize them and even maybe a week before when I try to use my remote start or lock/unlock button it wouldn’t process at all. at this point I’m completely fed up and not to mention that this app doesn’t work on your Apple Watch at all. It just doesn’t even connect to the watch. It’s like pointless to even have the app for your Apple Watch if it doesn’t even work. all this money spent and they can’t even get the app right for luxury so that my life could be easier. That’s why I spent the extra money for the vehicle. this should be a seamless process. fix this.Show lessBree16$
It works but needs improvement
First off the app works as it should - unlocks/ locks and starts, location etc. my biggest issue is that it is so limited in what I can do for the things I want to use it for. i.e. remote start- why can’t I view and adjust the temperature in the car? I think it’s based on my last settings used but if I have it turned off when I stop the car the remote start doesn’t turn it on to warm up or cool down. Why is it that when I do get in the car it turns off when I unlock my doors? I also find it strange that when I manually turn on my heat my A/C always turns on too but that’s not an app issue. Furthermore, why can’t my warming/ cooling seats turn on with the app? My wife has a Chevy travers where her seats, steering wheel and heat all turn on with remote start and actually warm up the car or cool it down depending on outside temp. Mercedes has such advanced technology I’m just surprised this app is so limited on actual functionality.Show less_thejeffrey_
Feedback
I don’t know if mercedes reads what is reported in here. Anyway; I would like to give a sugestion to the developer. For EQ vehicles, it would be important to show charging stations at any zoom level and all even the ones that are busy and „in use“ status. On a long trip I might not know the area and the locations of any Charging Stations. The App doesn’t show chargers until I have reached a certain zoom level for where I am. So its possible that there is a charger right next to where I zoomed in but not in reach of the open window. Silly. Also your app doesn’t show charging stations that’s all in use??? Its still there right. Not for this App. So you could be next to a charging station but it is in use and not showing on the app. Let me decide if I want to go there and wait for the next available charger, don’t hide it. Mercedes EV drivers are lucky that there is a different App -Plugshare-to really help with that. Please change this in your App here. I want to see all chargers in my area on the App at any zoom level, busy or not.
Next issue I have with this app is that the Service icon only gives you the option to call the main Mercedes Dealership where you bought the car.
Too simple to be in a specific App for your vehicle and for connected Services that you have to pay quiet hefty for. I would like to see a straight connection to the Service Appointment site for your dealer.
With a verification of your Appointment and reminder.
ThanksShow lessPapispunk
Pretty good
The Mercedes app is pretty good. It’s got a little more granularity in its controls compared to the Tesla app. Mercedes also seems to do a better job of establishing a connection with the car compared to Tesla, especially when the car is in a parking garage. The tesla app will struggle to make any kind of useful connection to cars that are in a structure whereas I dont think I’ve ever had that problem with Mercedes. Mercedes doesn’t seem to push as many OTA updates as Tesla. With Tesla you can initiate an OTA update with the app, on Mercedes I’m not sure as they so far have been relatively rare. The notifications on the Mercedes app are also more verbose and written more descriptively, whereas the notifications for Tesla always seemed to be less descriptive with far fewer words. All in all Mercedes does a good job with the app for what it really needs to do well - which is be able to effectively communicate warm up or cool down the car no matter where it is parked.Show lessmlhendermich
Trunk notifications needed
I love the app and all that it does but I have two issues that others online might seem to complain about. The main one for me is that my trunk will open with my keys being in my pocket or moving it and not realizing and the app does inform you that your trunk is open. I have had my trunk open multiple times for hours lucky for me it has happened at home where my car is backed in the driveway. I can only imagine for others who are out and about and this happens to them. Second thing is there does not seem to be a fix for those who cannot get their profile from the phone to sync with the car. I don’t know if I’m missing a great feature or not because since I’ve bought my car it has never worked Mercedes doesn’t know what to do nor does me connect support.Show lessAmg1827
Apple Widgets
Dear Mercedes, I hope this feedback finds you well. I wanted to express my desire for the US version of the Mercedes me connect app to be updated soon, allowing us to utilize Apple widgets. It would be incredibly convenient if this feature could be made available. I find it puzzling that the app in other countries has seen such diverse updates, yet the US version lacks even the ability to use Apple widgets. Integrating Apple widgets into the Mercedes me connect app would greatly enhance the user experience, providing quick access to important information right from the home screen. Many users, including myself, rely on widgets for efficient access to relevant data. It would be wonderful if the US version of the app could match the level of functionality and versatility found in other country versions. I appreciate your attention to this matter and hope that you will consider implementing this update in the near future. Thank you for your dedication to providing exceptional features and improving the Mercedes me connect app. Sincerely, HenryShow lesskevin vivu
Developer Response
Hello Kevin, Thank you for your feedback. We're constantly looking for ways to improve. We are looking to add this functionality in the near future. Stay tuned! Thank you, Mercedes me connect teamNew update broke the app for EVs
Why can’t I see my car’s range updating anymore after the recent update? The app is not in sync with my car anymore. I don’t get notifications anymore when the car starts charging and when the car is charged. This is basic functionality testing guys! Is this how Mercedes wants to be a SOFTWARE COMPANY? The EQB model with augmented reality has dashcam built in, but all I hear from my dealer is that it’s deactivated by manufacturer and there is no way I can even pay to activate it!!! The Apple Carplay won’t load in the full screen, what a JOKE is that!! Pretty disappointed with overall software experience both in car and in app. Being a software engineer myself I know these aren’t hardest tasks to address guys, especially for the big company like Mercedes-Benz. That tells me either the company is not allocating money to it’s software division, OR doesn’t know how to prioritize what matters for customers OR has crapy software engineering team (if so just pay more and hire GOOD SOFTWARE DEVELOPERS)!!!!!Show lessSamP2020
Remote vehicle control is basically useless
For the first time today, I took my puppy with me to the store. Before I exited the vehicle, I lowered the windows about 5 inches and opened the sunroof about the same distance. I had my keys with me as well as the app on my phone. I locked the car, leaving the engine, running so that my puppy could have air-conditioning. I returned my vehicle in about three minutes, with both my key and my phone app in my hands. I was shocked that you cannot remotely unlock a vehicle. If the windows are cracked open, even an inch. The key also does not work to unlock the doors since the ignition was on. my puppy was stuck inside the vehicle, and I had no way of getting him out. I spoke to the local dealer, local service, roadside service, and ultimately emergency roadside service. More than once I was disconnected and had to restart the process. Each person I spoke to along the way wanted my name. My vehicle identification number. My telephone number and my email address. Ultimately, no one with Mercedes was able to help me. A little older woman saw me, got a long stick, and was able to unlock the door lock through the window. Mercedes app is useless and service staff is worse. I want to get a car with reliable service help in cases of emergency- Mercedes was no help at all!Show lessesedona
Mercedes me connect
I have been trying to renew my Mercedes me connect services from September 9, 2022 and every time I log into the login information is in German! I have sent several emails and calls to Mercedes me connect customer service and even to this day, January 7, 2023, I still can not renew my services!! The nice service lady Ellen has been trying to help since my first call but to no avail and of no fault of her part! Now Mercedes is asking me to email them giving them consent to change the account country from German to English! Really Mercede??? I live in the United States! Your customer service is HORRIBLE and I will NOT refer anyone to buy with you!! I have deaths in my family were I have travels out of state and what if I left my keys on the car or lost them?? Mercedes doesn’t care!! At this point my services should be FREE!!!!!!!! Anyone who has your services, watch out because they are horrible and will not help you renew your services!!!Show lessMrs. Mikesell
Developer Response
Hi Mrs. Mikesell, Thank you for your feedback. I'm so sorry to hear about your poor experience renewing your services. We are constantly working on improvements to this process and will keep your feedback in mind. Thank you, Mercedes me connect team
