Zero stars if I could !
I was so called “assisted” by Angel and Jenn which were literally ZERO help. I needed assistance with creating a DailyPay account and no one seems to act with a sense of urgency. What’s the point of trying to get DailyPay and I’m being told that I can’t be assisted until 30 days later in the beginning I was told to three days. The lack of straightforwardness is very frustrating. There was so much back-and-forth that the problem is not solved. Let alone the nonchalant behavior via email . I don’t understand how nor why I can’t be helped once I provided the information that was asked of me . Here it is I’m going through a TOUGH financial hardship and my job offers DailyPay yet they somehow ,For what ever reason CANT FIND MY INFORMATION MEANWHILE IVE BEEN EMPLOYED OVER A MONTH!!!!!!!! 1-3 business days my information should’ve been ILENE’S THE SYSTEM NO EXCUSES! When I was initially asked for my check stub I sent it ! Then out of no where a whirlpool of more questions and information is needed WHEN ALL OF THOSE QUESTIONS SHOULDVE BEEN ASKED UP FRONT since it’s what’s needed to create my account !!!!!! Which I still don’t understand cause I winded up creating my own account by the information I inserted ; WONT REGISTER AND THIS IS WHERE THEIR NO HELP.! THIRTY DAYS?!?!?’ just to create an account is insane !!!!!!!!! ABSURD AND RIDICULOUS!!!! They show zero empathy for anyone who is in need of their funds for emergencies and it’s sickening
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Response from developer
Sorry your experience with our app has not met your expectations. We want to address your concerns and answer your questions. Please reach out to us at support@dailypay.com, with the email associated with your account. Someone will contact you within the next 24 hours.
Almost perfect!
One feature I would love to see added, under the Payday tab, where you can see how many days until payday, when you tap on the button and it shows you that the final part of your paycheck is in transit to the account and on its way, we should be able to see how much of our check is remaining and how much is sent to our account before it arrives the following day! Would be super helpful when it comes to budgeting and figuring out how much money you can spend before it comes in to make sure you don’t overspend. Lately I’ve been having to break out the calculator and guessing how much my overall check would be (which fluctuates sometimes) and subtracting my transfers to get a rough estimate. Would be such a nice addition to the payday tab! Other than that I love this app and service and glad my employer partnered with yall. As someone who’s bills happen to be spread out all throughout the month instead of just in the beginning or end, and is stuck living paycheck to paycheck in this economy, this is super convenient to use!
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Response from developer
Hello TyJohn, thank you for your feedback! Glad to hear you’re enjoying our app 😀 - DailyPay Support Team
One issue but still 5 stars
This is mostly a positive review. Everything is GREAT other than one issue. I keep getting a notification telling me I have an available balance, which it gives me the specific amount but when I log in it’s been at $0.00. I was told and realized that it was happening on the last day of the pay period because the system resets but the notification still goes out, ok no biggie. NOW it happened again on a middle of the pay period day and instead of $0.00 it’s saying something like $0.20. I just don’t get why that can’t be fixed. You send people a notification telling them they have a balance and they make plans, whether it be to pay a bill or to go grocery shopping or maybe letting a friend know that you can pay them back for xyz and now……look you need to get that fixed because it’s affecting YOUR CUSTOMERS lives, potentially NEGATIVELY. I don’t see it being that difficult to not send a notification of an available balance if it’s not available, that should be pretty easy I would think. Other than that one medium size snafu your app is amazing and I’ve NEVER had any other issues. I really hope I get a response from the developer on this. Fingers crossed.
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Response from developer
Hey there. DailyPay truly values you as a customer and we are happy to hear that you are pleased. We strive to provide the best customer experience and appreciate your feedback.