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Best App and Service
I have been ordering online for over two years and having groceries delivered for the last year. I couldn’t imagine preparing our food each week for our family of 5 without this services. It saves me so much time with excellent service each week. Thank you so much for me personal shoppers and texting about my order. Thanks! BeckyShow lessbclaycamp
Worst shop online site in Minnesota
Hy-vee is so behind in the online ordering, pickup delivery game! I do my grocery shopping online 99% of the time. Their site doesn’t offer the option to edit your order, even with a limit up to 12-24 hours prior to pick up time. So you can’t make any changes once it is submitted and no option to cancel the order all together. You actually have to call the store, get transferred to the Aisle on-line dept and wait on hold for someone who’s available. It really is to bad, I like the items and deals they offer and especially the quality compared to others stores in my area. Another issue is not being able to order any of the hy-vee pre made meals that are in the refrigerated area when you first enter the store, like their Mac and cheese, meatloaf, ribs, and mashed potatoes etc. the ones you can heat up at home. Pick up and delivery is not going away. Not sure what they paid for this miserable app but I do know it wasn’t worth the price. They are failing miserably when it come to their competition in this area.Show lessFishtails4444
Simply the Best
It’s hard to beat the service (I list that first), products and cleanliness at a HyVee store. When you enter the main door, you are greeted by an array of fresh, colorful displays of every kind of fruits and vegetables with the prices clearly marked. Take your choice because there are many. Then past the restaurant with choices from main meals to pizza and Chinese. My grandson can’t resist the large raised donuts with their multiple coverings. The service and choice and sale prices at the meat department will get your attention. Steak is a rare treat at our house but who can resist when they have a choice 5-to-8 oz bacon wrapped sirloin for 5.99 each or maybe less and the taste is as good as the price. Then I walk past the milk, bacon, butter and freezer area. I bake a lot and load up on eggs and butter at their sale prices. I always understand when they are sold out of an item because of the sale price. This is getting too long so I’ll close with the checkout/customer service departments. I’m elderly and am comfortable with self-checkouts but this young man responded to my raised hand 3 times during my checkout and he never did show any irritation with me. Remember, you can always tell the quality of a store or restaurant by the amount of cars in the parking lot, people keep coming back when you offer good service at a good price!Show lessGmaAY
Can’t get app uninstalled from phone!
Why isn’t it as accessible an option to uninstall app as it is to install app? I think when there was legislation written on this, HyVee, or possibly i-phone apps didn’t get updated?
I will not use an app that forces me to accept cookies and change my privacy settings to be analyzed - and I don’t want these kind of apps on my phone. It should be made very clear before downloading how invasive the HyVee app is.
If people don’t mind and it’s just about convenience to them, that’s fine - but it’s deceptive to those of us that know it how information is abused and manipulated first hand! If it isn’t underhanded to start with, then there would be no problem with for-warning the details up front. ( perhaps it’s there hidden way down somewhere?).
And if it isn’t a trap, why complicate the uninstall???Show lessbeth is my name
Chilly
Hy-Vee has always been my store of choice but right now I am very disappointed
Our Hy-Vee no longer has anyone at customer service; you have to wait and wait for someone to help you!! Because they are doing other jobs!! It is so cold in the store I carry a jacket in my car to wear when I shop at Hy-Vee!! They are so short staffed it makes it hard for employees to cover all the jobs they are suppose to do. Our store manager Stephanie works every department and is so helpful . So sad to say I am starting to shop at Fareway where it isn’t freezing cold!! Wake up Hy-Vee return your customer service employee and start making people smile in your aisle!!!
Iowa Falls customerShow lessiowa Falls Customer
Sale items
Your store is the only one I shop at. Staff very professional. Don’t have to stand inline half hour or more to get checked out like Walmart. Yuck!!! I only wish your sale items lasted longer than I day. As I am older and can’t run to store every day so I can get the sale items. like today eggs, and salad on sale. Tomorrow will be couple other items I need to save money by buying when you have sales. But I can only go to the store once a week or less. Thankyou.Show lessbdb@myphone
Good app. Could use some additional features.
The app works well for me, and I’ve had no issue placing orders. My orders have been complete each time I’ve used it, the prices have matched what I’ve been quoted, and suitable replacements are chosen.
My major gripe is the only cart you can have is your live cart. No shopping list, and you can’t have multiple carts. I would like the ability to have at least a list I can add items to, and then add them to the cart when I want to actually shop.
All in all, a good app that could be great.Show lessGetLifted
Helpful smile in every isle.
I had always loved shopping Hy-Vee ads from the paper. A good deal is a good deal and we order bulk meat when it’s on sale. This last time was chicken thighs, we called and were told they had 75 lbs so we drive twenty five miles to find out they didn’t have any but had legs. Extremely disappointed.
My only other beef is I do miss the ads on paper. Bad eyes.Show lesskatechildofGod
Wanted to love
I wanted to love ordering through the app as a friend recommended it. However, I’ve had a hard time with it. I made my first order last week and set it to be delivered the following day. My husband and I work opposite shifts so this was the easiest for us. I added some things to my order and they didn’t show as refunded but they didn’t come in the order or show up as ordered. It was like they just disappeared from the app and order altogether. I dug around trying to get some sort of answer but it was futile. In a world where inflation is skyrocketing and I’m ordering more than $200 worth of something I need to know I’m actually getting what I paid for. It’s so inconvenient going to the store when I’m exhausted from working a 40 hour work week but I guess I’ll be forced to keep going to the store in person so I actually get what I need and pay for.Show lessWordsOfTruth💯
Regarding Rx Functionality
I can only write this review regarding app prescription services through the app and share that it is remarkably time-consuming to use.
No ability to hide prescriptions you no longer use.
No ability to have prescription alerts set or sent to you based on when next Rx is available.
No ability to group together the same prescription so your list isn't screen and screen of old prescriptions you don't want. can figure out when the prescription is next due for you to order.
Cannot condense view to a simple one or two line entry, meaning your limited to seeing about one-and-a- half medications per screen. Takes forever to find the one you need.
Cannot hid order from last or previous years.
Duplicate buttons that have practically the same title and do almost the same thing, which should be combined to eliminate confusion and improve user experience.
Should show # of prescriptions remaining on main list, rather than having to click another link.
Should actually have ability to put medications with no refills or that are expired into their own category to reduce the length of the list.
I could go on but I think you get the picture. I don't know who examines UX for this app, but perhaps they should take a look at it.Show lessjackpot518
