Leave a Review Baker's
Always logs me out
This is a super frustrating app! It constantly logs me out and does not offer the ability to login with Face ID. And then, either to save money or pretend that they have the best security in the industry, they choose not to use a normal password requirement. So I always have to guess five different tries to login resulting in me getting locked out of my account. Today this resulted in me driving to the store for my pick up wherein I was questioned as to why I was there because I was trying to get logged into the app. Super frustrating!Show lessrowbigred26
Developer Response
Hi there! We're sorry to hear this is happening. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot your issue with our Digital Team. Have a great day!Doesn’t work with store’s emails
The app works well if you are lucky enough to remember everything on the first try. Good luck if you want to modify that order. Placed a delivery order today (a week before Thanksgiving) because it was the only way I could get one of the ingredients I need for Thanksgiving. Got the email confirming the order. Clicked on the link in the email to add a few things I forgot. The link takes you to the website NOT THE APP to update the order. Once there, it tries to set up a different delivery time and charge you another fee. Had to spend nearly 20 minutes on the phone with customer service to find the place in the APP where I could modify my order. I have experienced this several times with Baker’s — things are completely different on the app and the website/emails. Someone needs to learn how to coordinate this, test links, and make sure people have the correct information! FYI, I have 27 years of web desogn experience. This system is a disaster for usability and needs to be reviewed from top to bottom.Show lesscatenacreations
Online ordering
I ordered groceries for pickup and several of the items I needed said “delivery only”. I find this very frustrating because today is the one time I chose online instead of just going inside and doing the shopping myself and now I have to go back to get those needed items when my schedule allows. What’s the point of having the pick up option if you can’t get the items you need unless you have them delivered.Show lessThisappstupid