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Hy-Vee has the best pick-up
I have used several grocery stores for pick up in the area. I actually stopped going to one store entirely because of unbelievably awful service involving pick up. Hy-Vee has the best pickup service ever. They text me while shopping. The individuals loading are always pleasant, friendly and accommodating! Plus the product is always stellar and available! I just love going to Hy-Vee for groceries!Show lessSuzyKinGlasses
Caution: just use the website!
Overall, I liked they Hy-Vee app until recently. Apparently there is a problem specifically with the app (not a problem if using their website) where the monetary placeholder hits the bank account, but the order never goes through to the store. There is no way for either the store or the technical support to remove the pending charge (because in their systems the order doesn’t exist). So you just have to wait until the pending charge(s) fall off your bank account in order to access that money again (2-3 days). The bank also cannot get rid of the pending charges, since it’s a problem on Hyvee’s end and they are not magicians. The tech support recommended that I use the website to try again, but by then I had 2 pending charges of a decent grocery order, so my bank account was drained. This was a problem that Hy-Vee store and tech support were familiar with, so I’m not the only one this has happened to. Just use the website for online orders!Show lessweehooyeehaw
App needs more
I like to be able to order groceries on the app and just go pick up the order vs trying to find items in the store. A time saver. That said, I wish it had more back and forth communication when items are out of stock, be able to get a text when order is complete, add notes to each specific items not just one note in general on the order, and be able to rate the shopping experience through the app. Fareway has an amazing app and very good communication. Always get prompted via email and text with any order issues. And you get a text to let them know when you are 5 min away, then when you get there. It only takes about 2 minutes for them to bring out your groceries. Hy-Vee dollar fresh in Oelwein, you have to call a phone number when you get there. It rings about 20 times before someone answered, then took another 10 minutes for them to bring out the groceries. Probably won’t use this app again. Will go elsewhere.Show lesschetteris13
Guns and Groceries… Why?
Last time my family shopped at HyVee we noticed lethally armed guard patrolling the store with HyVee patches on. One armed guard had a Glock with a standard 17 round mag, along with two clips. What is going on at HyVee to warrant this response? It’s intimidating and overkill. This is unfortunate, my wife and I loved shopping HyVee, we often used the aisle service as we have kids and it helped with a busy schedule. However, it’s not worth it to feel in danger of death by armed rent-a-cop. The police can’t figure out how to responsibly use firearms, my family sure does not trust a rent-a-cop to do better. The exec at HyVee who thought this was a good idea needs to be fired, I can’t believe this got past the pitch in a boardroom meeting.Show lessoOEightBallOo
Shut out
I have used the app to order a few times now and I have always been thankful for the app and Hyvee for offering this smooth pickup option. However, yesterday was different. I filled my cart yesterday in the app. Once I went to check out I came to a screen stating “oops! Something went wrong” and asked me to try again later. I tried 5 more times throughout the morning. I finally gave up and was unable to order what I needed. This is not cool.Show lessAmberSchmidt5
Bill in Clive
During the pandemic we used Aisles on Line almost exclusively. What a positive experience! Yes there were a few glitches . Some substitutions, and sale prices not recognized. But these were handled promptly, professionally, and courteously by Melissa. Our orders were packed well and loaded by a hard-working and friendly group of young workers. We are mostly back to shopping in the store (Waukee) because my wife likes to walk the aisles! Thanks Hy Vee!Show lessgolfguy730
Best grocery app
I love this app. The only thing lacking is the ability to add to my order when I forget items. The communication between the shoppers texting app has some lag, so they aren’t always seeing when I say I need to add something to my order. I usually end up having to order the items I forgot through target where it’s possible to order without a $30 minimum.Show lesscrabscale
Hy-Vee caters to It’s Customers
As elderly shoppers Hy-Vee has really helped solve our shopping needs. Not only have we not felt safe because of COVID to shop in the store but we are both with knee & walking issues and ordering online has been a life saver. We can select items as needed & put in the cart ready for our next trip to town!!
Your pickup service has been so very easy, necessary, and has worked out so well. We are usually using the service when we come to town for medical appointments or prescriptions so sometimes timing is hard. The staff handling the pickup have been so accommodating to handle our either extra earlier arrival or if we are almost late!! What a good crew you have hired!!
My only slight complaints are the quantity of meat that has to be ordered. With cooking for only 2 people who eat smaller servings the packages consisting of several pounds presents an issue at times. The other problem is the unavailability of gluten free items at times which are required for my diet.
Thank you for caring for all age groups of your shoppers!!Show lessWinter Texas Quilter
Too much to look through
On every survey taken for grocery pickup, I say the same thing over & over. So hopefully one day soon this will be a reality. I have always wanted to see way less items to have to look through (no one person has time to look through over 1,000 items). My wish; when an item comes up & it has multiple (flavors/differences) put 1 picture item on main screen but allow to click on & “pick” the one you really want & when you go back to the items, you actually go right back to the spot where you were. Also, there are several times that the “multiple” search doesn’t always pop up so it makes you search for one item at a time. Thank you!!Show lessSnippersD
What Happened to the Texts
There have been changes made to this app that have eliminated the text messages between the store/shopper and the buyer. Special options for Hy-Vee Plus members appear to have been eliminated: option of adding to order after the order’s been placed; communication between the shopper and buyer about out of stock items. It’s extremely frustrating to have the first communication about an order come from the third party that’s delivering it.
This comment has nothing to do with the app. Your third party delivery service, in my opinion, is the worst available. Very poor choice.Show less49vmoliv
