Leave a Review Sport Clips Haircuts Check In
Not terrible..
I think the app is great. It definitely has some issues with the wait time and sometimes it doesn’t let me check in (kind of freezes) but other than that, it works well.
I personally think it would be cool to be able to pay on the app by the touch of a button with a card that’s already linked and then should pop up on the screen immediately so the stylist can see it’s been paid. Sometimes people leave their wallets at home or that card they wanted to use or what not. That would be convenient. Just a thought..Show lessMrosenberg92
Decent App but could still use some tweaking!
Decent app. It can be a bit quirky at times. In a couple instances I’ve had it not let me check in and once it did check me in and didn’t confirm it. I found out 15 minutes later when I went back into the app and tried to check in again. It wouldn’t let me and I realized I was actually already checked in from the first attempt. I appreciate that it allows me to choose the stylist I want. However I would really like to be able to find out which stylists Cut my hair in previous appointments (when I chose “first available”). That way, if I really liked a stylist from a previous appointment but didn’t get their name, I could go back and see who it was and request them for future appointments. Otherwise, the app is helpful and does allow for a relatively easy check in and less wait time in the salon.Show lessRrexy
Developer Response
Thank you for sharing this feedback with us. We will make sure to forward your feedback to our IT department for consideration to future updates.Not a problem
Not sure why others have had problems. App works fine, doesn’t really need all the bells and whistles. It’s straightforward and it functions as it should. Not the apps fault of stylists are done faster or may take longer. That’s the human element that really can’t be de-bugged. It would take away from customer service just to have a stylist update while they are with a customer. They can’t constantly run to the computer every 2 seconds to update their time. So what would you have a time frame within 5-10mins or good service. I choose the latter. I guess a picture of the stylist would be great so you always know who you have, that did confuse me once when I thought I had my normal stylist which I didn’t have under my favorite yet. Other than that it’s great. Bug adjustments as normal and updates are always coming out so thank you.Show lessAlieenkilla
Developer Response
Thank you for sharing this detailed feedback with us! We appreciate you using our app for your haircut experiences.Punished for checking in with app
I downloaded the app and checked in for a haircut. Arrived just before the estimated time and sat for another 45 mins. Right as my name was “on deck” it disappeared. I had to wait until another hair dresser was available to mention it. They didn’t really know what to do.
Eventually the assistant manager was called from break to cut my hair. She gave me the worst haircut I ever received and had to spend another 20 minutes waiting for another hairdresser to fix my hair.
When I asked the manager about the app she told me to don't even bother using it as they can’t control how it works and aren’t sure how they estimate wait times it’s best to just go in. Just Skip the app and just show up. You’ll probably wait less.Show lessSickNic
Missing Check-In
I attempted to make a remote check-in through this app. The time was confirmed on my iPhone screen. I kept the screen open so that I could show the stylists in case there was a problem. I arrived at the time recommended by the app, but my name was not on the local check-in list. The stylist wasn’t terribly sympathetic about this and mentioned that they have nothing to do with the app. I had to reregister and that put me at the bottom of the queue. It appears that the online check-ins are not being synced with the local store’s check-in. This is a big negative! While I like the service I get at Sports Clips, I’ll just call instead of using this app!Show lessrcc1956
Sign in
I get a haircut once in a while. The only way to call ahead to get a haircut is to use the app. In my area there are 5 Sportsclips within a few miles and some are busy and some aren’t but it’s not always a fixed thing. The only way I can see which doesn’t have a wait is to use the app so the feature they have with the map can be very helpful. The issue is I have to sign in every time I open the app. First world problem I know but having to change the password every single time because I forget is very frustrating. If I’m in the car and don’t have time for the authentication process I’ll just go to Greatclips or Supercuts, which is cheaper as well.
Love the haircut I get in the store, but the app is an absolute backbreaker.Show lessThenumbereleven11
App is trash
Signed up for the app per the recommendation of the stylist at our first visit. Noticed that the information (zip and phone) saved on my profile was incorrect. I’ve updated and saved the corrected info several times and it continues to revert back to the incorrect info. Contacted support and was told to update via the website. I did that. Everything is correct there, but the app continues to show incorrect information. Wouldn’t care except the fact that my phone number is wrong, so I can’t get text alerts or use my phone number to check in. My account doesn’t exist because it’s the wrong number!!! Worthless service to have because it doesn’t even work!!! Highly disappointed and frustrated!!!Show lessstelyn82
Crappy system
I was driving so I called my local Sports Clips and they told me that one person was ahead of me. My normal stylist was not available yet so she said just come on in and I’d likely be her first customer. I did not want to risk it so I open my app and click the first available to check in. When I arrived, I was number two as expected. After going to the restroom I came out and now I was number four and my preferred stylist was given to someone else who was not on the list when I arrived. My Stylist has not yet started her shift at this point. What is the point of an app to help save you time and manage your time if it doesn’t work. Long time Sports Clips customer who buys the most expensive treatment every time. Looks like I’m going elsewhere.Show lessKansasCountry
Needs Development
It’s really annoying that you cant schedule appointments for future dates. Even as simple as the store is opening at 9AM here but it’s 8:30AM. I can’t see who is working to see if I want to schedule my appointment or not.
I realize that this issue is the epitome of White People Problems.. but I’ve run into this issue so many times that it has become ridiculous. In the same fashion, if I called into Sports Clips it should be just as easy to schedule an appointment instead of being told I need to download the app. I wouldn’t care if it was with an automated system.. but for a company as developed as you are. You would think you would focus on making things easier for the customers instead of centered around what works for you.Show lessCurryPop
Very bad
I have taken my children twice and they have left desepcionado because they have not done well what they want and I do not take them anymore there even today I took my youngest child and I showed him a picture of what he wanted and on several occasions I had to say to fix it because it was not like that and anyway it did not stay as I wanted in case there are doubts there is one who works there called Nathalie is very slow, works with fear and almost put my child's head down knees to trim and after all I did not speak to entertain him that was the one I had to say today to fix several times the cut so I do not recommend the place because it does not have charisma or friendlinessShow lesshdhjejr
