Lifesaver!
Love this app! For my son, who is on the autism spectrum, waiting is horrible... not a walk in the park for those waiting with him either! With this app, I can set up his appointment with his preferred stylist... we can choose the day based on who is available. The guessing game is gone!
Now with the new systems in place for Covid-19, it is even more helpful. We were there this morning and he did very well with the kind support they showed him. It is the only place he will go for his haircuts 😊
Now with the new systems in place for Covid-19, it is even more helpful. We were there this morning and he did very well with the kind support they showed him. It is the only place he will go for his haircuts 😊
Show less
Pretty accessible to the blind user.
This app was completely inaccessible to my phone as a blind user when it first came out. Now it is pretty good. The only confusing part I had was selecting my stylist from the list. I would recommend making the name of the stylist into a button that says, "select stylist Jane," or something like that. As it was, I had to tap on the estimated Wait Time part of the stylist's info to get the right one. But other than that, I'm pretty impressed. There are a few bits of annoyance that are more specific but I will leave them for a developer review should the company be so inspired to request my assistance since I'm an accessibility consultant.
Show less
Great App
Checking in is easy. Great way to skip the line for a business that does not make appointment. One thing that could make it better is multiple stages of check ins.
1. Check in to make an appoint (already does this)
2. Check in upon arrival and consumers can wait in their car.
3. Hair stylist they update on the store’s end when they are ready, which sends a notification to the consumer to come in.
Great way to follow CDC guidelines and keeps the checking in process a little less confusing.
1. Check in to make an appoint (already does this)
2. Check in upon arrival and consumers can wait in their car.
3. Hair stylist they update on the store’s end when they are ready, which sends a notification to the consumer to come in.
Great way to follow CDC guidelines and keeps the checking in process a little less confusing.
Show less
Not terrible..
I think the app is great. It definitely has some issues with the wait time and sometimes it doesn’t let me check in (kind of freezes) but other than that, it works well.
I personally think it would be cool to be able to pay on the app by the touch of a button with a card that’s already linked and then should pop up on the screen immediately so the stylist can see it’s been paid. Sometimes people leave their wallets at home or that card they wanted to use or what not. That would be convenient. Just a thought..
I personally think it would be cool to be able to pay on the app by the touch of a button with a card that’s already linked and then should pop up on the screen immediately so the stylist can see it’s been paid. Sometimes people leave their wallets at home or that card they wanted to use or what not. That would be convenient. Just a thought..
Show less
Decent App but could still use some tweaking!
Decent app. It can be a bit quirky at times. In a couple instances I’ve had it not let me check in and once it did check me in and didn’t confirm it. I found out 15 minutes later when I went back into the app and tried to check in again. It wouldn’t let me and I realized I was actually already checked in from the first attempt. I appreciate that it allows me to choose the stylist I want. However I would really like to be able to find out which stylists Cut my hair in previous appointments (when I chose “first available”). That way, if I really liked a stylist from a previous appointment but didn’t get their name, I could go back and see who it was and request them for future appointments. Otherwise, the app is helpful and does allow for a relatively easy check in and less wait time in the salon.
Show less
Response from developer
Thank you for sharing this feedback with us. We will make sure to forward your feedback to our IT department for consideration to future updates.
Not a problem
Not sure why others have had problems. App works fine, doesn’t really need all the bells and whistles. It’s straightforward and it functions as it should. Not the apps fault of stylists are done faster or may take longer. That’s the human element that really can’t be de-bugged. It would take away from customer service just to have a stylist update while they are with a customer. They can’t constantly run to the computer every 2 seconds to update their time. So what would you have a time frame within 5-10mins or good service. I choose the latter. I guess a picture of the stylist would be great so you always know who you have, that did confuse me once when I thought I had my normal stylist which I didn’t have under my favorite yet. Other than that it’s great. Bug adjustments as normal and updates are always coming out so thank you.
Show less
Response from developer
Thank you for sharing this detailed feedback with us! We appreciate you using our app for your haircut experiences.
Punished for checking in with app
I downloaded the app and checked in for a haircut. Arrived just before the estimated time and sat for another 45 mins. Right as my name was “on deck” it disappeared. I had to wait until another hair dresser was available to mention it. They didn’t really know what to do.
Eventually the assistant manager was called from break to cut my hair. She gave me the worst haircut I ever received and had to spend another 20 minutes waiting for another hairdresser to fix my hair.
When I asked the manager about the app she told me to don't even bother using it as they can’t control how it works and aren’t sure how they estimate wait times it’s best to just go in. Just Skip the app and just show up. You’ll probably wait less.
Eventually the assistant manager was called from break to cut my hair. She gave me the worst haircut I ever received and had to spend another 20 minutes waiting for another hairdresser to fix my hair.
When I asked the manager about the app she told me to don't even bother using it as they can’t control how it works and aren’t sure how they estimate wait times it’s best to just go in. Just Skip the app and just show up. You’ll probably wait less.
Show less
Missing Check-In
I attempted to make a remote check-in through this app. The time was confirmed on my iPhone screen. I kept the screen open so that I could show the stylists in case there was a problem. I arrived at the time recommended by the app, but my name was not on the local check-in list. The stylist wasn’t terribly sympathetic about this and mentioned that they have nothing to do with the app. I had to reregister and that put me at the bottom of the queue. It appears that the online check-ins are not being synced with the local store’s check-in. This is a big negative! While I like the service I get at Sports Clips, I’ll just call instead of using this app!
Show less
Sign in
I get a haircut once in a while. The only way to call ahead to get a haircut is to use the app. In my area there are 5 Sportsclips within a few miles and some are busy and some aren’t but it’s not always a fixed thing. The only way I can see which doesn’t have a wait is to use the app so the feature they have with the map can be very helpful. The issue is I have to sign in every time I open the app. First world problem I know but having to change the password every single time because I forget is very frustrating. If I’m in the car and don’t have time for the authentication process I’ll just go to Greatclips or Supercuts, which is cheaper as well.
Love the haircut I get in the store, but the app is an absolute backbreaker.
Love the haircut I get in the store, but the app is an absolute backbreaker.
Show less
App is trash
Signed up for the app per the recommendation of the stylist at our first visit. Noticed that the information (zip and phone) saved on my profile was incorrect. I’ve updated and saved the corrected info several times and it continues to revert back to the incorrect info. Contacted support and was told to update via the website. I did that. Everything is correct there, but the app continues to show incorrect information. Wouldn’t care except the fact that my phone number is wrong, so I can’t get text alerts or use my phone number to check in. My account doesn’t exist because it’s the wrong number!!! Worthless service to have because it doesn’t even work!!! Highly disappointed and frustrated!!!
Show less
