No curbside pickup even if they say there is
I have used the app 3 times, each time pre-paying and selecting curbside pickup. Not only is there no curbside pickup, but I had to wait in line to get my order. Defeats the purpose of ordering and paying ahead of time. The staff inside were surly and reluctantly let me take my order. On top of that, there was some indication that my credit card had been charged 106 dollars, and after a heart attack, it disappeared only to re-surface later attached to some other number-not my credit card. There is no point is using the app if you have to go inside and wait anyway even though there might be 1 or 2 other people transacting business. I thought of going to get the Monday bagel special today and realized I would have to go inside and wait in line despite the app, so I did not go. I am searching for a new bagel place!
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Not Ready For Prime Time
I was encouraged to download the app because I am a points member. So downloaded the app and everything seem to be working fine. I even placed an order on it I even put money on the rewards card. On the App I specified I wanted curbside service. So when I got to the store there was no curbside parking but there was a line around the building for drive thru. I didn’t know what to do. So I got in line with everybody else for the drive-thru. What good was the app when I still had to stay in line? It appears that the app only benefits the company. After being in the drive thru for 15 minutes I got to the call box told then my name, waited another few minutes, got to the window and handed my order. I could have just come up to drive through like I’ve done for years. Didn’t need the app. App not very organized it needs way more development. The app for Einstein bagels may not be ready for prime time at this point.
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Excellent Food & Service!
The food is really good... I’ve tried almost every bagel they have to offer with their variety of cream cheese and I must say I only came across 2 that I didn’t care for. Now, lets get to the breakfast sandwich’s!! They are ALL tasty!! I haven’t came across a breakfast sandwich I didn’t like! That speaks volumes right!? The employees are always courteous, nice and get you out the door! The wait times have always been short since I started going here... I wish they would open one closer by my home... needless to say I travel over 30 minutes just to get their breakfast food! Keep up the good work Einstein!
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The Worst
You can watch the dough rise, your bagel cook, and cream turned into cheese before you’ll successfully enter a gift card to this app. It’s beyond stupid. Einstein Bros literally punishes you for adding gift cards. I wish I had video. There’s not just one, but two separate CAPTCHA tests where you get to prove to a computer that you’re not a computer. I’ve never seen CAPTCHA tests this bad. They had to be spec’d by Einstein Bros. On average, it took about 40 selections for each CAPTCHA, if they eventually worked, all to enter a gift card worth a few cups of coffee. What app on earth demands a user pass two separate CAPTCHA tests, each a long hassle, to enter a small credit? Keep your coffee and your bagels, Einstein Bros. If you can’t respect your customers more than that, you’ll have extra time to play with your CAPTCHA tests.
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Favorite place for breakfast
Excellent food, service, environment. Only problem is I live over 30 miles away in Hernando, Mississippi and the only 3 close to me are all the way into Memphis, Tennessee. The growth in North Mississippi is tremendous and in Southaven, MS, the big city in North MS, is inundated with restaurants and fast food that cannot even keep up with demand. There are no bagel shops at all in this area. An Einstein Bagel Co in Southaven would do a tremendous business. Northwest Mississippi Community College as well as huge Ole Miss (University of Mississippi) satellite campus less than 4 miles from that area. Tanger Outlet Mall and many, many other large businesses right there at the exits off of Interstate 55. A lot of low hanging fruit there when it comes to sales and profit.
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App is fine except 2 minor annoyances
I was told about the app today and how to earn rewards. I have been going to my bagel shop for months before hearing, but that is a separate problem. I like the ease of the app and layout. 1 thing that was very annoying was the inability to use auto fill when signing up. That should be added by the developer. The second and worst is the rewards menu brightness. For some reason when you go to the rewards tab, the brightness in your phone is immediately raised to peak backlighting. If you are looking at this app in the dark with the brightness lowered it is the equivalent of gazing into a solar eclipse. Expect to immediately feel the burn of hundreds of lumens scorching your retinas.
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Don’t touch my points!
I love the app and rewards program- however I think that there should be a way that only a customer is able to initiate the use of rewards points. I’ve had my rewards points used on drink upgrades I didn’t want several times and they never actually gave me the cup upgrade! none the less I didn’t even knew it happened until I reviewed my receipt usually after I’ve already enjoyed my meal and I’m on my way to the next venture. This has slighted me out of many free bagels and sandwiches and that makes me sad, but I’ll always come back and try anyway. (:
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