Higher tier breakfast app
Not too cluttered and has all the essentials (easy navigation, Apple Pay, in-store Rewards scanning quickly, the menu is all there with images, doesn’t bother you with a bunch of ads or other noise, etc). It really benefits you to use this app, since they give you perks, which absolutely draws me to their stores more than ever before. I almost appreciate that the app doesn’t require “topping up“ your store card, but it offers the option (if that’s your thing). I really don’t have many criticisms of this app. Definitely better than their breakfast competitors.
Just extend your store hours now. 😁
Just extend your store hours now. 😁
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Need to open
Everyone in my family just love your bagels. I even have to bring them to my sister house for her family to enjoy. My niece loves the cream cheese as well as the bagels them selves. The only problem is my local store has been closed since April and we aren’t able to enjoy them. I was recently traveling with my sister family. We saw a location in the airplane where we purchased a baker dozen and two cream cheese to go. That is how much everyone in my family enjoy your bagels.
I just wish your company would open back up the black rock Fairfield CT. Store soon.
I just wish your company would open back up the black rock Fairfield CT. Store soon.
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Poor App, great food
This application does not work very well. It worked perfectly at the start. After around two weeks to a month of using it, certain features stopped working. I became unable to reload my rewards balance through Apple Pay and my debit card. I resorted to buying digital gift cards through my web browser, and reloading my rewards balance using those. This morning, having just bought a big gift card to reload my balance, the reload feature stopped working. After punching in the gift card number and pin, filling out the captcha and proceeding, an error message that reads “object Object” appears, and stonewalls the process. Sad. I wanted to buy some bagels for some coworkers.
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Pointless App
This app is pointless. Literally just a menu and a bank for Einstein only
Funds. I get that you can order ahead with the app but you have to use preloaded funds and there’s not an exact amount you can add. Only multiples of $5. Which means you’re giving Einstein funds to hold that you might not use for forever if you aren’t a regular. It’s be nice if you could pay for the exact amount with a card just like EVERY OTHER PLACE! Also they have a rewards system but it won’t apply to your order in app, only in store. Which defeats the purpose of having a rewards system and trying to order ahead. Basically if you want to use your points or rewards and not give Enateins funds to hold. You can’t order a head. You have to go to the store. Wait in line ,( defeats ways around a pandemic) have them scan your reward, and pay for it there. Again no sense in having this app if that’s the only way all the perks work....
Funds. I get that you can order ahead with the app but you have to use preloaded funds and there’s not an exact amount you can add. Only multiples of $5. Which means you’re giving Einstein funds to hold that you might not use for forever if you aren’t a regular. It’s be nice if you could pay for the exact amount with a card just like EVERY OTHER PLACE! Also they have a rewards system but it won’t apply to your order in app, only in store. Which defeats the purpose of having a rewards system and trying to order ahead. Basically if you want to use your points or rewards and not give Enateins funds to hold. You can’t order a head. You have to go to the store. Wait in line ,( defeats ways around a pandemic) have them scan your reward, and pay for it there. Again no sense in having this app if that’s the only way all the perks work....
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Great app, minor issues
This app has a great layout but I have noticed a few bugs. First, if you are placing an order in the app and exit, even for a second or so, it will clear your cart and start you back at step one. This can be extremely irritating especially if you are placing a group order for a bunch of people who have texted you what they want. My cart cleared about 3 times.
Second, one of the items on the order was unavailable but not listed as so on the app. I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future.
Overall, the app is designed well and works great when using it. If these bugs can be worked out, it would make the app a whole lot better.
Second, one of the items on the order was unavailable but not listed as so on the app. I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future.
Overall, the app is designed well and works great when using it. If these bugs can be worked out, it would make the app a whole lot better.
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Frustrating
I hate that you can’t edit anything. Say you are allergic to cheese and want to order a sandwich, and you want no cheese on it, you can’t edit it. The sandwich comes as is. Say, you want to order a box of only plain bagels, nope, you have to only get it “verity” which would be fine if it at least let you choose which verity you want but again, nope. You want a brunch box but you want to substitute a certain type bagel for one you actually want, you can forget it. I get that they want to get rid of ones they don’t sell much but must it be forced on you if you want to take advantage of a deal? They are usually accommodating when you walk in and order. But with this pandemic, I’m taking advantage of mobile ordering when I can to avoid the crowds. But this app is frustrating so I usually avoid ordering on it and just go in person
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Fast and convenient!!
Love being able to order ahead! especially with Covid.… However I wish whenever online orders walked in the store they could give a little more direction or have a better sign because I have sat there for 10 to 15 minutes before not knowing my food was sitting on the counter across the room. And when there is a maximum capacity and my food is already done it’s a bummer to have to sit there and wait for it. Other than that, it’s great for when I’m rushing to work in the morning and the French toast bagel is to DIE FOR! I could eat one every day!!! 💁🏼♀️🥯😝
Only wish... better rewards for everyday customers. Hehe
Only wish... better rewards for everyday customers. Hehe
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Overall poor experience
Awkwardly long load times that left me sitting there wondering if the app was working at all.
Several times I got an “oops, failure to load” notification.
Finally had to start over from scratch, where for some reason it seemed to work slightly better.
None of my info that I store on my phone was prompted to automatically fill in, so I had to type out all of the info individually which was just inconvenient.
When I finally got the full order and payment info filled in, it error’d out twice before accepting the order just so that I could see they had pulled 3 times the amount of money into the rewards program then I had wanted.
Also, no refund option on the rewards program makes it seem super shady and slimey.
Overall, just a very inconvenient and frustrating experience for a first time user.
Probably not going to use this system again. If I can’t order unless it’s through the app then I’m probably just not going to go again. Which is a shame, because I do like their food.
Several times I got an “oops, failure to load” notification.
Finally had to start over from scratch, where for some reason it seemed to work slightly better.
None of my info that I store on my phone was prompted to automatically fill in, so I had to type out all of the info individually which was just inconvenient.
When I finally got the full order and payment info filled in, it error’d out twice before accepting the order just so that I could see they had pulled 3 times the amount of money into the rewards program then I had wanted.
Also, no refund option on the rewards program makes it seem super shady and slimey.
Overall, just a very inconvenient and frustrating experience for a first time user.
Probably not going to use this system again. If I can’t order unless it’s through the app then I’m probably just not going to go again. Which is a shame, because I do like their food.
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Well Designed but
I’ve used the Einstein Brothers app since it came out. Very easy to use and I love the online ordering and skip the line feature. I would have given 5 stars except there is no longer a way to leave a comment on my order. They took it out! I am severely allergic to cow’s milk (PLUS lactose intolerant now). I need my sandwiches without cheese and if there are chocolate chip bagels in a preorder mix of bagels, they need to be bagged separately. (I buy vegan cream cheese, an excellent idea for E. B. to have at their shops.)
I will say that when I called my local shop, they kindly took care of my order ahead of time. But I had to call which negates the reason for using the app at all. What happened to the comment section of the order?
I’m hoping, if they put it back in, that I can change my review to 5 stars. Other than this one issue, they deserve it.
I will say that when I called my local shop, they kindly took care of my order ahead of time. But I had to call which negates the reason for using the app at all. What happened to the comment section of the order?
I’m hoping, if they put it back in, that I can change my review to 5 stars. Other than this one issue, they deserve it.
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Bad UI
I get a lot of promotional emails encouraging me to order days ahead of special days like Mothers or Fathers Day from Einstein and when I use the links from emails I get a notification that the store is closed right now and to order during store hours. The emails suggest I can order days ahead but when I try to the app forces me to wait until the day of to order. If I need to pick up bagels at 7:00, and the store opens at 7:00, how am I to place an order ahead of time if the app forces me to only submit orders during operating hours on the day of order (also at 7:00)? Please fix as this is a huge limitation. There are several instances that I’ve planned to buy a box or two of bagels but don’t from Einstein because the app doesn’t allow me to place an order before the day of.
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