Great service
I’ll give you were five star for the one in surprise The manager Danielle is great always takes care of me I’m a regular customer enjoy your bagels I love the cinnamon and sugar the pretzel bagel and many others my Leasco once or twice a week and tomorrow I’m going again I love you sandwiches the brisket sandwich is really good and everything else th The people that work there are also nice and very polite and I enjoy going there because of this and you’re good bagels I grew up on bagels OK thank you very much I appreciate your people that work for you thank you OK
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It works, but needs updating.
So many other apps out here allow you to customize every aspect of your order and reflect the same choices you can make at the register. This app falls short. When choosing a sandwich you can only change the bagel and egg type. There are no options for topping changes or additions. I’d like to see options for all the choices available such as spreads, proteins, toppings like avocado etc. There are times I choose a different option like Panera simply because other shops like Panera allow me to custom everything. My other option is to order in person to get the meal I want and wait in line to do it. My local shop gets very busy, just not worth the wait.
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One of the worse restaurant apps I’ve used
This app has Apple Pay which is nice, but you can’t even customize a drink to add almond/soy milk instead of regular milk. No option for extra or light cream cheese customization either. A few customizable options or maybe inserting a “notes” section with your item is the bare minimum in my opinion. Lots of people have dietary restrictions or even just personal preferences, and this app is not very accommodating at all. They give you rewards and free gifts which is nice, but that’s the only reason I’ll give it a star, along with the Apple Pay for the exact amount you need to pay instead of certain even increments only.
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We love Einstein’s
Please bring back the Bagel Dog. We live about one hour north of the locations in Orlando and Altamonte Springs. We drove down last week all set for a Bagel Dog like we used to get in PA. The lady there said they haven’t had the Bagel Dog for about two years. Oh no! Please bring the Bagel Dog back. Oh yeah, we still love everything else, too. The bagels and the pastries (especially the blueberry muffin). Keep up the good work!
We now live in California and are much closer to an Einstein’s. We go about one a week and still enjoy the service, bagels, beverages and atmosphere. Thank you for keeping up the good work.
We now live in California and are much closer to an Einstein’s. We go about one a week and still enjoy the service, bagels, beverages and atmosphere. Thank you for keeping up the good work.
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App forces update far too often!
I only visit Einstein Bagels once every couple of months, and without fail every time I go up to the counter to pay with my gift card balance using the app, it forces me to update to the newest version. So I have to stand there in line and wait while the new version downloads (using up my wireless data) and people in line behind me are staring at me (or downloading the newest version themselves because they’ve undoubtedly run into the same problem on multiple occasions themselves). Einstein Bros team - please fire your entire app development team if they are going to force users to update every time there is a new version of the app. Not even my banking apps do that, and I know their updates are a lot more important than those of a bagel store app.
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Gotta love an Einstein Bagel smear
We first found Einstein’s Bagel in Cleveland , Ohio and it became a weekend family ritual. Especially when the kids were younger they looked forward to chocolate chip bagels! Then we moved to Melbourne Florida. We couldn’t find an Einstein’s Bagel Shoppe anywhere. On a trip to Orlando we discovered a location in Dr. Philips area. We would make the hour drive on Sundays to get our fix and bagels to go for our week. Now we are so excited there are locations in Melbourne, Palm Bay and even where I live now in Vero Beach. The kids are grown and out of College now. When we do holiday breakfast together we always pre-order and they still want their chocolate chip bagels. Thank
You ! From some of your lifelong fans!
You ! From some of your lifelong fans!
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Not a fan of the app
The bagels? Yummy. But I don’t like the app. This was my first time using it, and I wasn’t thrilled. I don’t like how your cart gets cleared even if you leave for a minute to see if your husband wanted to order something too, I don’t like you can’t see your order after it’s placed, I don’t like you cannot customize such as no tomato, no onion etc. I don’t like how it doesn’t give info on the eggs - are these scrambled eggs? Fried? I get cage free but how are they prepared? I went to write a review on the app through the pop up it gave and the website glitched. I like to order through the apps because if I’m not thoroughly familiar with someplace, it makes it easier for me. I went into the store once and felt rushed and not prepared. Please fix the issues! I also didn’t even get an email confirming my order and yup my card was charged.
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Great bagels but are always out of jalapeño cheddar bagels before 10:30.
Hard to give you a 5 star rating when you are always out of jale cheddar bagels which are my fav. I am tired of having to call around in the am to figure out who still has some and it would be nice to be able to get them Later in the day like all the other bagels. So how about this - why not make more of them. Not rocket science to up the amount of jale cheddar bagels made if you are consistently out of them hrs before you close. Not really a smart business decision either.
I will keep calling and driving around for another month or two and buy as many as you have. If any, but if you are not listening meaning I still have to call and drive around to get my bagels I will give up my Einstein favs in favor of my time and energy.
Sincerely,
Luvs bagels
A good customer who luvs your bagels, cookies, all the baked goods and lastly the blackberry lemonade - all of which is truly awesome.
I will keep calling and driving around for another month or two and buy as many as you have. If any, but if you are not listening meaning I still have to call and drive around to get my bagels I will give up my Einstein favs in favor of my time and energy.
Sincerely,
Luvs bagels
A good customer who luvs your bagels, cookies, all the baked goods and lastly the blackberry lemonade - all of which is truly awesome.
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May not have your favorite menu item
The latest version supposedly contains order ahead improvements. Here’s what didn’t improve. There is still a limited menu. My favorite, Honey Whole Wheat, and my daughter’s favorite,Pretzel, are still not available. I’ve mentioned this in the store, on surveys, and reached out to corporate to no avail. These disappeared several months ago. You may have to wait in the drive thru line or go inside and order.
Also, you still can’t set a default store or favorite location. This slows down the order process.
Used to be a fan of Einstein’s app. Not anymore. The reasons stated took me from a weekly+ trip to maybe every other month. I’m looking for convenience and they continue to make it harder to do business with the app.
Also, you still can’t set a default store or favorite location. This slows down the order process.
Used to be a fan of Einstein’s app. Not anymore. The reasons stated took me from a weekly+ trip to maybe every other month. I’m looking for convenience and they continue to make it harder to do business with the app.
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App Need More Customization Options
We love Einsteins and everything about it so this review is just about the app and the features that it could improve upon. I understand limiting customizations you can make in an online app order, but simple things like having a bagel sliced or not sliced or leaving a certain ingredient on or off a sandwich bagel would be helpful. With the increase in wanting to make things more contactless and less time in the store these additional options would have me (and I’m sure many other customers!) using the app and ordering ahead more. 😊
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