On-line banking
Think on-line banking is great! I love the convenience of depositing checks from home and checking my balance from anywhere.
Easy and fast
The best way to
Deposit a check
Deposit a check
Think Mutual Bank Rocks!!
Think Mutual Bank totally rocks! I have been a customer since the first day out of college on my first job over 31 years ago! The customer service consistently is remarkable!
No Reference Number on Deposits
After making a deposit, there is no reference number or proof/confirmation/receipt of deposit.
Sometimes photo locks up so you have to start over.
Sometimes photo locks up so you have to start over.
Check scanning
When scanning a check the app displays help and will not continue when trying to scan a check. The app must be ended and the front of the check scanned and then ended again and then the back of the check scanned. The help text overlays the screen and has the focus not allowing any other function to be executed including the Cancel button. The app simply locks and must be killed (ended). The next time the app is executed the help screen does not appear and the check can be scanned. It is easily reproducible. It appears to be a bug. Using latest iOS version on iPhone X.
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Great bank
I’ve been a member of this bank since the 1980s when it was still IBMCU. I’m loving the updated look and use. Keep rocking it, ThinkBank!!
Issues since latest release
As of the last release I’m not able to login. Getting a prompt that my passcode needs to be enabled to work offline or I’m not connected to the internet. I have been using app fine with the thumb biometrics but don’t even get that prompt. Please advise.
Won't sync with account
I can't check my balance/review transactions because the app won't sync to retrieve the info and trying to force it to re-sync is just about impossible. I do not trust this app nearly as much as the old app, it has better "functionality" by design but if those functions don't actually work it is useless and wasting space on my phone.
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Super unintuitive
I thought the newly updated online account was bad, so I downloaded the dedicated mobile app. Unfortunately, it is just as bad. I’m about ready to simply change banks. Online bill pay and account management should not be this difficult.
Needs work
It’s still new and trying to get used to it. Lots of lost functionality with the new app. I could add notes to a transfer during the transfer in the old app and the notes would post to both accounts. Now I have to wait 1-3 days for the transaction to finalize before I can add notes and now have to go to both accounts to add the note because it isn’t a bi-directional update. The dashboard on the previous app opened with all accounts, now I have to either swipe to find the account or make another click to see them all - before there were no extra clicks!
I do like that the credit accounts show on the dashboard and accounts lists rather than the extra clicks. It does look nice, just needs some extra help!
I do like that the credit accounts show on the dashboard and accounts lists rather than the extra clicks. It does look nice, just needs some extra help!
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