Look elsewhere
Being forced to add assets via my phone (the feature isn’t available on my iPad) almost certainly guarantees the data will be flawed before you even start, having to add multiple lines using the phone keypad is crazy.
And don’t even get me started on the materials/stock management, I have abandoned this completely as too much stock went missing, added items don’t get accounted for, stock quality can change by itself and is seldom correct.
If you are considering this App to run your business look elsewhere !
This app gets a 2.6 average rating for a reason… the developer should be ashamed !
Response from developer
Thank you for taking the time to provide your feedback on Simpro Mobile. We understand your frustration and would like to address the issues you mentioned in your review. Firstly, we apologise for any inconvenience you experienced with the functionality of the app across different devices. It is our goal to ensure that the app works reliably and consistently across all platforms. Regarding the specific concern you raised about adding assets, we would like to clarify that this feature should indeed be available on both your phone and iPad. If you are unable to access it on your iPad, we recommend reaching out to our support team for assistance. They will be able to guide you through the process so that you can keep working efficiently. Additionally, we take the matter of stock management very seriously, and the issues you described regarding missing stock, unaccounted items, and incorrect stock quality are certainly not the expected behavior of our app. Our team would like to investigate this matter further to understand and resolve the problem. We kindly request you to contact our support team directly so that we can assist you in resolving these issues promptly. Your feedback is valuable to us, and we appreciate your patience and understanding as we work to address the concerns you have raised. We are committed to providing a reliable and efficient app for managing your business, and we want to ensure that your experience with Simpro Mobile is a positive one. Once again, we apologise for any inconvenience caused, and we look forward to hearing from you soon. Best regards, Simpro
So slow
Response from developer
Hi there, we apologise for the inconvenience you've experienced with Simpro Mobile. We understand that slow performance can be frustrating. We'd be happy to take a look into this for you, please contact us at https://helpdesk.simprogroup.com/. Thank you.
Thousands of Dollars for a system that doesn’t work.
Response from developer
We appreciate you taking the time to share your feedback about Simpro Mobile. We're sorry to hear about your negative experience with the app, and we understand your frustration. We take user feedback seriously, and we're constantly working to improve the functionality and stability of our app. Our development team is dedicated to addressing bugs and delivering a seamless user experience. We apologise for any inconvenience you may have encountered due to the issues you've experienced. If you have specific concerns or encounter any problems, we encourage you to reach out to our support team directly. They will be more than happy to assist you and address any issues you may be facing. We value your feedback as it helps us identify areas for improvement. Rest assured, we are committed to delivering a reliable and user-friendly app. We appreciate your patience and hope to have the opportunity to provide you with an improved experience in the future. Thank you for bringing your concerns to our attention. Best regards, Simpro
Limited
Response from developer
Thank you for your feedback on Simpro Premium, we appreciate your recognition of its solid performance and versatility. We apologise for any confusion about the inability to book a job through the Simpro Mobile app. We would like to clarify that you can indeed create a job using the app, depending on the security permissions assigned to you by your company administrators. We recommend referring to our Help Guide article on job creation for step-by-step instructions. You can find the article here: https://helpguide.simprogroup.com/Content/simPRO-App/Service-Module/Service-Create-Job.htm Your feedback is valuable to us, and we are committed to continuous improvement enhancements. Our team assess every suggestion that comes through the customer Ideas Portal, so please let us know what we can change to meet your business needs.
Darkmode
Working off this app all day kills my eyes
Response from developer
Thank you for your feedback. We have received similar feedback from other users in the simPRO Ideas portal see https://ideas.simprogroup.com/ideas/SUI-I-4990 - to help this gain traction, we invite you to vote for an idea or submit your own via the portal.
Look at the number of versions - they can’t get it right!!
I had a glitch in the app last week that’s going to cost me over $1,000 to resolve with the customer.
Go with Servicem8 if you’re looking at job management software - at least they can get it right and actually add features to their system that customers request.
Painfully slow
It’s rubish
Cannot delete
Step in the right direction
10/12/20 I would think by now this problem would have been fixed. Again.. all work lost when switching app or putting the phone in the pocket and returning after a few moments back to the app. 8/26/20 unfortunately white screen issue still persists, when phone is put away and app reopened, screen goes blank and all assets, parts, notes, is lost. 3/3/20 Unfortunately I lost half day of work, parts and asset notes all gone. Had to go back to check another job and when I returned back to the job I have in progress everything was gone 🤷♂️also on the slow side searching throughout the assets. 3/4/20 We’ve deleted the app and reinstalled. Same problem happened, started a job, added parts, some asset notes, put phone in the pocket for a moment, when the app is opened again we got a white screen and right after all the asset notes and parts are gone.
