The Batch app is a good concept, however with it being an app for mostly women I feel like they have some kinks to work out for sure. We recently booked a drag show through the app. We assumed this show was probably safe/not a scam because we booked it through the app and surely they have some sort of screening before adding shows and different bookings on the app right? Wrong. As the date of our bachelorette party was approaching our maid of honor started receiving texts from multiple different random numbers, giving us random locations and fake updates about location changes. The "show" was moved multiple times and finally a few hours before the show we got a text with a location for a strip club MILES outside of the city, in a not so safe area. After doing research we realized this show was not real at all, it was just a scam to get multiple girls to an unsafe location far from the city. After trying to get our refund for over $200 the bach app told is they couldn't do anything. The main reason we book through this app is to make sure we are going somewhere legitimate, and have the guarantee of not being scammed. After many back and forth emails over the past few weeks they refuse to refund us, and will not admit that they have a scam listing on their app, not only a scam because they stole our money but this could have potentially been a dangerous situation. If your going to run an app for primarily women, do better.
Show less
Response from developer
Thank you for sharing your feedback regarding your vendor experience with Diva Royale. Upon reviewing our support system, I see that our team has already been in touch with you directly regarding your concerns. We hope their guidance was helpful and addressed your needs quickly. We have forwarded this additional feedback to the relevant vendor to ensure that your insights contribute to improving the overall quality of the products and services we offer. At Batch, we are a team of real people committed to supporting our customers who understand the importance of your satisfaction and are always here to help. We truly appreciate your input as it helps us better serve you and enhance our services. If you need further assistance, we're here to help and ensure you have the best possible Batch experience!
